- Tenerife Holidays
- Costa Adeje
- IBEROSTAR Bouganville Playa
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IBEROSTAR Bouganville Playa
Spain, Europe
Costa Adeje
This hotel is located on the promenade of San Eugenio, just steps from Playa del Bobo beach. There are a lot of shops and entertainment venues just minutes away, as well as public transport links nearby. Puerto de Colón is located nearby, where guests can enjoy boating and fishing trips. New Star Prestige area with personalized service, facilities and comfortable rooms. This is a great hotel for families with children as it counts with useful services and facilities specially designed for the little ones, such as a new Star Camp area and several fantastic swimming pools with sunbeds for adults to sunbathe or enjoy a moment of relaxation. Guest rooms are luminous and offer a fresh and modern style to guarantee a memorable stay.
The dress code to access the main restaurant consists of formal clothes for gentlemen, such as long pants during dinners.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Wi-fi
- Car hire*
- Laundry service*
- Medical service*
- Bicycle hire service*
- Babysitting service*
- Multilingual staff
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent7,920 reviews
Excellent
58%
Very Good
27%
Average
10%
Poor
3%
Terrible
1%
Location
Cleanliness
Service
Value
Great for family’s with young children
We have just returned from our 11 night stay (with a 2 year old) and we can honestly say we had a wonderful time. We found it was the right amount of adult luxury with continuous thought of children the entire time.
There were countless things that made this holiday for us. I’ll just name a few- rocking horses in one of their bar areas, coming round at the dinner table with after dinner drinks, little snacks being laid out ready for evening entertainment along with plastic cups and sweets for children, endless extra ‘stalls’ in the dining room that changed regularly such as pancakes in many different shapes, ice coffee, icing cupcakes.
The staff were lovely and nothing was too much to ask, and they ALL really did make an effort with my son.
The hotel was clean and the rooms were cleaned daily and towels changed daily, the food was excellent, the facilities in the hotel were great.
The only very small thing that I found disappointing was the snack bar, a couple of times my son napped through lunch and we needed to feed him outside the restaurant times hence why we used the snack bar; But it was only able to provide pizza or burgers or left over breakfast bits. It would be good if they could do more snack items like veggie sticks and dips, crisps, bread and meats/cheese. I just felt they were offering unhealthy snack options.
Honest review of our stay
We’ve just returned from a stay at the Iberostar and wanted to leave an honest review, as there were things we really liked about the hotel but also a few things that we felt could be improved.
📍 Location
The hotel is on the edge of Costa Adeje. If you turn right from the hotel, it’s around a 15-minute walk to La Pinta Beach, with plenty of bars, restaurants and shops around Adeje. If you turn left, there are also bars and restaurants towards Playa de las Américas, so you’re definitely not short of places to eat and drink.
🏨 The hotel & pools
It’s a very large hotel with 14 floors. There are two pools and a children’s water park area, which is a great addition for families.
The family pool is quite small and surprisingly deep, while the other pool, which seemed to be mainly used by adults, is shallow enough in places to stand up.
The biggest downside around the pool area for us was the sunbeds. They are very cramped and packed closely together, and the area felt extremely overcrowded. There also wasn’t much going on during the day in terms of entertainment, so if you like activities around the pool, you may find it a little quiet.
🛗 The lifts
The lifts were probably our biggest frustration. There are 14 floors but only four lifts, and one of them was out of order during our stay. At busy times, particularly in the mornings, we were waiting 10–15 minutes just to get a lift. With such a large hotel, four lifts simply didn’t seem enough.
🍳 Breakfast
We stayed B&B. Breakfast was okay — plenty of choice, although nothing particularly special. It was pretty much what you’d expect from a large holiday hotel.
🛏️ The room
Our room was very basic and had very little in it. We were surprised that there wasn’t even a kettle, which we would have expected in a hotel of this standard.
🏊♀️ Pool towels
One thing worth knowing before you go is that there is a €20 deposit per pool towel, so if you’re a family, this can soon add up.
👩💼 Staff
The majority of the staff were lovely and worked incredibly hard, especially the staff around the hotel and restaurant. Unfortunately, our experience with reception was very different. We found some of the reception staff quite rude and unhelpful.
When we were leaving, we weren’t asked if everything had been okay or whether we’d enjoyed our stay, and there wasn’t even a “have a safe journey home”, which we found disappointing.
🚌 Transfer
One thing to be aware of if you’re getting a transfer from the airport: the coach drops you on the main road rather than directly outside the hotel. Depending on the direction your transfer is travelling, you could be dropped on either side of the road, so listen carefully for the hotel being called. It’s only a few minutes’ walk with your luggage, but it’s worth knowing beforehand.
Overall
We enjoyed our holiday and the hotel has some really good features, particularly the location and the children’s water park. However, for us, there were quite a few things that stopped it from feeling like the standard we expected from an Iberostar, particularly the overcrowded sunbeds, lifts, very basic room and our experience with reception.
It’s a good base for exploring Costa Adeje and the surrounding area, but I think it’s worth knowing about these things before booking so you can decide whether it’s the right hotel for you.
Review by madge302 Manchester, United Kingdom
Robbed
Having previously stayed at this hotel we chose to return and booked for 10 nights. However the trip wasn’t what we expected after take all our money in cash we went to put our money in the safety deposit box which wasn’t working at first, we called reception and asked for an engineer, when he came he was very rude and stood in the doorway to see me put the new code into the safe. We then put our cash into the safe along with our other belongings. 2 days after we arrived I went into the safe to pull some money out for the evening when I noticed my wallet looking a little light, after counting the cash I realised there were around 600 euros missing, which was nearly half our money. We contacted reception to explain what had happened, we were basically told that there was nothing they could do and basically told that we were liars, we were told just go to the police station which took a whole day out of our holiday. We had our 2 year old daughter with us and we were so stressed at this point as we were only bed and breakfast at the hotel. We brought the cash for our meals out. We requested the hotel at the very least let our daughter eat in the restaurant just help us out a bit but management seemed reluctant. We must of spoken to reception around 7-8 times with they having no resolution for us! 600 euros don’t just disappear but “cleaners won’t steel because they will lose their job” is what we were constantly told. Won’t be returning!
Some facilities good but some basics could be a whole lot better.
Public areas were spacious but smoking and vaping seemed to be tolerated. There was either no or minimal air conditioning in public areas and bedroom air con was minimal. Some lifts were frequently out of action and one was a bit iffy with suspect door closing. Cleanliness throughout was good but some fabric, e.g. tiling around plunge pools and shower areas (particularly in Prestige area), were in need of some maintenance. Restaurant facility is limited to a buffet free for all and whilst most items are edible they are pretty standard and mostly lukewarm. Fortunately the restaurant staff were excellent and were most helpful and welcoming. The hotel offers Prestige rooms but the benefits of these are really not worth the extra. The rooms are standard and food options limited to communal buffet restaurant. The bathrooms are extremely badly designed to the extent that when you're leaving the facility it is necessary to "reverse" just to open the door wide enough to allow even a very slim person to exit. Information on facilities, hotel layout etc was limited to app and constant scanning of QR codes so, if you're not a slave to your mobile phone, this may not be the hotel for you.
Review by L779NVkatea Scotland, United Kingdom
Poor Service and Questionable Treatment of Guests
Very disappointing experience considering the hotel’s high ratings.
The hotel barely uses air conditioning outside the rooms, so the restaurant is extremely hot during dinner.
The worst part, however, was the treatment from a waiter named Marce. On several evenings I waited patiently for an outside table to become free, only to be told in a rude manner that the table was “for someone else”. There was no visible reservation system, no waiting list and no clear explanation of how these tables were allocated.
I also noticed Marce being very friendly with certain guests, shaking hands with them, and it appeared that money may have been exchanged. I cannot say for certain what was happening, but it gave me the impression that some guests were receiving preferential treatment.
After being turned away rudely twice, I certainly did not feel inclined to give him any money myself just to get a table.
If there is some unofficial tipping system for getting an outside table, that is completely unacceptable unless the hotel makes it clear to all guests. Paying customers should not be made to feel like second-class guests simply because they are not part of an unofficial arrangement.
Definitely not the level of service I would expect from a hotel with such high reviews.
