- Tenerife Holidays
- Costa Adeje
- H10 Costa Adeje Palace
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H10 Costa Adeje Palace
Spain, Europe
Costa Adeje
The H10 Costa Adeje Palace is located on the sea front and has direct access to La Enramada beach. The hotel's position on the Coast Adeje makes it the perfect base and a great choice for those looking to explore the island of Tenerife.
The hotel's numerous facilities all work in tandem with each other to ensure you have the perfect holiday. You can relax by one on the three swimming pools at the hotel, or explore the Costa Adeje Palace's own spa which has its own indoor pool and offers a wide range of services. In the evening, you can dine at one of the four restaurants on site offering international dishes before retiring to the hotel's 'Chill-Out' terrace for a drink and a chance to gaze out at the incredible sea views around the hotel.
A great choice of rooms at the H10 Costa Adeje Palace:
Bright, air-conditioned rooms at the H10 Costa Adeje Palace are elegantly designed. The en suite rooms all have a private, furnished terrace and are equipped with Flat Screen TV, Kettle*, Minibar, Safe box* and Wi-Fi. A courtesy bottle of water per person if provided in the room on arrival. A selection of different room upgrades is available.
Facilities
- 3 outdoor adult pools
- 1 Children's pool
- Outdoor jacuzzi
- Indoor pool and jacuzzi*
- Gym
- Mini-golf
- Boutiques
- Free bus service to Playa de las Americas
- Internet corner
- FREE Wi-Fi throughout the hotel
- *Some facilities may incur an additional fee
Room Types
The Local Area
The H10 Costa Adeje Palace is located on the sea front and has direct access to La Enramada beach. The hotel's position on the Coast Adeje makes it the perfect base and a great choice for those looking to explore the island of Tenerife.
Tripadvisor Reviews
4.0 Very Good5,723 reviews
Excellent
39%
Very Good
35%
Average
15%
Poor
6%
Terrible
5%
Location
Cleanliness
Service
Value
Great Location, but a Disappointing Guest Experience
Great Location, but a Disappointing Guest Experience
The hotel has a great beachfront location and beautiful, scenic gardens with palm trees and lush vegetation, creating a pleasant resort atmosphere. 🌴🌳🌵 Some of the pools are saltwater, and there are generally enough sun loungers available without having to reserve them early. The lobby is super attractive, with a relaxing atmosphere, soft music during the day, and live singers or piano music in the evenings, which adds a touch of elegance.👌🏼 Fortunately, the hotel was relatively quiet during my stay, with only a few children around, so noise was not an issue.
Unfortunately, the overall experience fell well below my expectations, particularly when it came to service, room quality, and food.
The check-in experience was honestly one of the worst I have had at a hotel. I arrived around 12:30 PM , and was initially told that my room would be ready by 1:30 PM, which was great news. However, this turned out to be a mistake. I had to queue four!!! separate times to clarify the situation and obtain the correct room, eventually receiving it at the standard 3 PM check-in time. The communication was poor throughout, and the front desk staff were generally unfriendly, occasionally rude, and showed very little interest in providing a welcoming guest experience. At one point I felt I just leave behind the whole situation behind and just stay elswhere. There was no genuine welcome or sense of hospitality at all. At least I eventually received a room upgrade, but this did little to compensate for such a frustrating arrival.
Before my stay, I had specifically requested a renovated room, and this request was honoured. The room looked acceptable at first glance, but closer inspection revealed that it was already showing signs of wear and tear and was not particularly clean. The windows were extremely dirty, for example. The air conditioning had a terrible musty smell, so I preferred to switch it off. The pillows were very uncomfortable, and apparently, guests who are not staying in Privilege rooms cannot request alternatives. There was no kettle or coffee machine in the room; these are only available for rent, which is surprising for a hotel of this category. Slippers and bathrobes were also missing.
The food was another disappointment. Although there was a wide selection at both breakfast and dinner, much of it was unappealing. The meat was dry, and some of the side dishes and other items were only lukewarm. Having a large buffet is one thing, but the quality and presentation should make the food inviting as well.
Interestingly, the restaurant staff were the complete opposite of the front desk team. They were consistently friendly, cheerful, and welcoming, and genuinely seemed to enjoy looking after the guests. They were one of the few aspects of the service that made a positive impression. 👏🏼🙏🏼 However, the restaurant furniture is in poor condition, with particularly worn and rusty chairs that are in serious need of replacement.
The infinity pool was another letdown. It was extremely crowded, and the water looked murky rather than clean and inviting. The gym was equally disappointing, with old equipment and an uninviting atmosphere that did not motivate me to work out.👎🏼
Overall, this hotel has some real advantages: an excellent beachfront location, attractive gardens, a pleasant lobby atmosphere, and friendly restaurant staff. However, the worn condition of several facilities, disappointing food, and especially the poor front desk service significantly affected my stay.
For me, the biggest issue was not simply the age of the property, but the lack of attention to detail, maintenance, and genuine hospitality. A hotel can have a beautiful location and extensive facilities, but these alone cannot compensate for a poor guest experience.
I would consider this hotel suitable for a mass-market package holiday, but I would not recommend it to anyone looking for a refined, well-maintained resort with attentive service and a genuine sense of luxury.
Review by robrobertr Budapest, Hungary
Perfect stay
Very nice people that work here and they help you very good. Hotel room was also good and clean! Overal it was a perfect stay here
Amazing stay
Fantastic hotel easy beach access. La Tosca restaurant and sakura both amazing. All the staff were great and very helpful.
Review by J1234694 Bebington, United Kingdom
H10 A Honest review
Good points. The breakfast was good and lunch was very nice. The staff are lovely and the rooms was cleaned everyday. Bad points. This hotel is in need of repair. Our room 426 was very tired looking dirty chair in the corner we had a shower that leaked into the bathroom as the seals were rotten. Bathroom door frame comming away with that broken tiles to. A rotton water damaged cabinet were the fridge leaked. Lights that didn't work and we had no sun screen to our balcony some had it some didn't. The main pool dirty with broken and missing tiles. The main thing was the ongoing work that's being done to the hotel we complained about this but they didn't care about disruption they caused during our stay. Would I go back here deafantly not we was not warned about the works and quite frankly the hotel is grubby. If you are going here i would check if thier is works taking place before you go, the hotel holds no responsibility to you as a client, they didn't offer any compensation for misleading the description of the hotel to the public, we booked through booking.com and nothing was said in the description about the works so check before you go.
Over all very good
We spent 14 days at the hotel on a Privilege All Inclusive basis. The room was good and well-maintained. The buffet was good and the 2 a la carte restaurants for breakfast and dinner were excellent. The staff in all areas and including the bar service were of a high standard.We only used the Privilege lounge infrequently as it was uncomfortably hot due to too many windows. The only disappointment at the hotel was the rooftop Privilege area as guests were not able to enter until 10am. So there was a queue outside from 9-45 am and a n uncivilised rush for beds. A number of guests complained but nothing was done and management were never visible to discuss it during the whole 14 days. For this reason we would not return to this hotel.We like H10 hotels but other H10 hotels we stay at have a better set up than the situation explained.
Review by E1852XKjohna Retford, United Kingdom
