Guayarmina Princess

Second visit this year to this hotel, last staying in January '26. We booked direct with the hotel group as I need an 'accessible' room and can't leave that to chance. In fact, we booked a specific room, the room we had in January, as it was suitable for my needs and this was confirmed for our travel dates by the hotel, in writing. Room number clearly specified and confirmed. On arrival we were allocated a different room, the mirror image of the one specified and whilst the room was suitably adapted, and fine in itself, the noise from the hotel directly opposite, was unbearable. The balcony faced the entire battery of air source heat pumps feeding the air conditioning for the large hotel just 23 metres away. Measured via Google maps. The roaring noise is on an industrial scale, and even with ear buds in and my music on, the noise from the pumps sounded like a motorway on steroids even with the patio doors firmly shut. It was even worse that night with no ambient noise to distract. The room we had originally specified is over the hotel loading bay and just 4 yards from a road and busy roundabout, (far from what you would call a prime location) and yet was blissfully quiet compared to the noise from these machines. After a sleepless night, we took the booking confirmation to reception and described the issue. I was wrecked and could not face another night of torture. The receptionist claimed we were the first people to complain. That I don't believe, as my phone app at 3am was showing a constant 45db with the doors in the room tight shut. The night was warm so every hotel need the air con. working and I understand that, but densely stacked and too close to our room, the combined noise was intrusive. The room specified was already occupied and not going to be available at all, so after some time, and detailed examination of the confirmation letter, we were asked to endure one more night with the noise, and then we would be transferred to an alternative, quieter adapted room. She told us we would like it - and to come back at noon the next day when we could check out the alternative for ourselves. The music in my ear buds could not drown out the noise of those roaring fans, but knowing it was for 'One Night Only' we endured.
One quick look at the new room told us everything we needed to know and within 5 minutes we were in and unpacking. That day, albeit a day late, the holiday started. The new room was in fact a suite. A room with a bathroom yes, but it had a sofa and a dining table and chairs and well, elbow room. It was further away from the giant stack of fans, albeit on the same side of the building, and yes, we could hear the bar and the nightly entertainment, unlike on the other side of the hotel, but as it was all silent by 11.30pm at the very latest, that was not a problem for us. It is a problem for some people, but I will swap music till 11pm any day, against the noise from that industrial battery of cooling pumps. The lady on reception was correct, we did like the room. We liked the room very much indeed and are now spoiled. It will be an adapted suite we book if, and when we return. The 'if' being down to fate. Around 36sq metres in total, there was plenty of room for my wheelchair and the bathroom was probably 4 times larger than the one in the basic adapted room. The balcony was smaller, but so what? The staff understood we had been let down regarding our actual booking and certainly made amends by offering the room the room we got. My guess is it was a Platinum room as there were gowns and slippers in situ, but we were never bothered about booking a Platinum suite as we are more than happy with the Food Market for our meals and don't sit around a swimming pool anyway, wherever it is. In fact the Food Market offers such an excellent choice of food, it is one reason we decided to go back to this hotel, something we have never done in 51 years traveling together. The food is good, not over fancy, but there is every sort of trimming, garnish, sauce and dressing you could desire IF you want it. Perfect for me. The staff are lovely and we met some who were there 8 months before and remembered us. One of the chefs came out to greet us warmly with a huge grin and a handshake - and that was appreciated, we felt valued.
However, being upgraded to the suite was very nice and proved that the hotel chain does care about their clients. Were it not for the noise, the alternate room we were in initially would have been fine, but goodness me, we will be booking a suite in future. We have booked them elsewhere in the past, but were unaware there were any wheelchair accessible suites available. Now we know. The hotel offers daily activities such as shuffleboard, aerobics, archery and rifle shooting, all under the scrutiny and control of an Instructor. The same faces tend to appear at each group, and thus new friendships are made. I really looked forward to each session and we decided to keep up the new interest once back home. In all it is a lovely hotel, with dedicated staff who are good at what they do. I'm glad we had a confirmed room number, and so didn't have to settle for the NOISE 24/7. The partying doesn't go on until all hours and no under 16's are allowed, perfect if you are past the parenting stage of life. Many of the residents were back for a second or third stay, one couple was back for their 7th. That tells you so much. Yes. this is a 4 star and not a 5 star hotel, but what is is lacking is not something I care about - whatever it is. What it is, is a home from home with comfort, nice people around and food I can eat in the quantities (small) I can manage. I hope it is less than 8 months until our next visit and yes, we are already talking about suitable dates.

Excellent resort, excellent service, staff amazing friendly and efficient and go above and beyond. Entertainment was great most nights. Food good quality, we were AI so the buffet can get a little repetitive at times but there are so many wonderful restaurants close by that this wasn’t a problem for our family.

What an amazing stay! The place is beautiful and everything you could want in one location. We only left the hotel twice! The staff are amazing. From our super smooth and professional check in with Adina on reception who was so friendly and checked in with us regularly (a wonderful, hardworking woman who goes above and beyond to ensure you have a perfect stay. She lights up reception and definately deserves some credit for the long hours she dedicates to the Guayarmina), to the wonderful bar service from David and Taeib, both good humoured and made us feel so welcome each time we saw them. They both have amazing personalities perfect for this industry. There are some amazing people here who deserve recognition for how hard they work. Book a Bali bed, you won’t regret the reservation cost. Sunbeds are booked through the online system so no fighting for beds. If anything it’s a saunter down whenever you want! Our room was serviced everyday by a dedicated team of housekeeping. Caena particularly impressed us. We wanted for nothing throughout our stay and the all inclusive package is well worth the money. We will be back. The Roast restaurant is beautiful and worth the booking. Get in early! We’ve just received our transfer message from TUI about our return and are genuinely gutted to have to leave. It’s the sign of a great holiday not wanting to go home and I have personally not felt that since being a child. A thousand thank yous!