Gran Tacande Wellness and Relax

We have been coming to the Tacande for many years, as previous reviews will show. Obviously anywhere will have hiccups but overall we have enjoyed our times here and brought family here too. However in March we totally lost trust in the management. The weather was horrendous for our time here and although management did try to offer internal options everybody was fed up with the experience. No fault of the hotel. However we were happy to rebook based on past times. Then we had a personally addressed letter from the management saying they hoped we had enjoyed our stay and offering us a 5 per cent discount on our next booking. However when we spoke to Reservations, they said they would have to take the issue up with the hotel manager. Reservations asked who had sent us the letter and asked if we would send them a copy. We explained it was from the manager and sent a copy as requested. We were then informed that as "super loyal clients" we already receive a discount on our bookings. This is true - but the offer in the letter was a different matter to us - otherwise why bother to send the letter to us? But management said NO. We would not get the offered 5 per cent. We were astonished but were told that everyone who left got the offer. We have left after a holiday on very many occasions but never had such a letter before. It really is not the money, it is the principal of the thing. A personal offer which is then withdrawn. A question of trust. To add insult to injury, when we said we would therefore cancel the new booking, we were told we would then be charged one night's penalty Our booking was actually a premium rate booking allowing cancellations until near the holiday and that was almost a year away! We obviously refused the charge, pointing out the relevant booking clause. But considering everything are glad we made the right decision. As I said before, a question of trust. Having already booked our flights we look forward to returning to Tenerife but obviously to a different hotel which we have chosen with great care. We look forward to being able to write a happier review on our new hotel next time. Thank you for reading this.

Already back > a month. We had a very nice 11 days stay in a great Ocean view room, mid June. Despite some small issues (a.o. the restaurants), we give the 5-rating.

We like to mention: GEX: Loreta, Carolina and the very service-oriented Mansour; Chaxi and recepcion. Restaurant: Cosmin, Oliver, Jonathan, Victoria, Laura, Ruth and the lady cook Rosana (?) And our roommaid Cecilia. Room was nice again. Cava & chocolates as a welcome.

When small renovations would be made, we think they should put a soft-close toilet seat and maybe a bit higher ‘toilet bowl’. And more/different light in first 2 meters of the room. Food: generally good. At breakfast sometimes already around 10 we missed some types of bread and whole wheat croissants. I don’t understand there is no sugar-free or diet jam. I like to eat less sugar, but no ‘marmalades’ are sugar-free. Dinner: for us sometimes repetitive. The pans with lids were a good idea! Everything stayed warmer. But sometimes the serving tongs and the handles of the lids were scorching hot... Dessert: if one would not like sweet crepes and waffles, you did not have a lot to choose (after 3-4 nights). Well, it was not a busy season, so we understand another food policy. We did not go to restaurant Bockoy for dinner. Having Half board we did not understand that we would have to pay an extra ‘full price’ for dinner. Maybe would have tried with a discount. ‘Bocana Beach Club’: we took lunch 2 times. We went because we stayed at the pool. For us it is not a very good restaurant. Especially for a 5* hotel! Gran Tacande can ‘upgrade’ some time (soon).

All together: we love the hotel. Over more than 15 years we come here. Dinner can be a bit variable of quality and selection. Staff always friendly. But I am sorry to say: one downside is that hotel can be slow in answering emails. Especially Reception but sometimes also Guest Experience. Replies from hotel Tigotan are faster…. (we have stayed 15 times in these 2 Dreamplace hotels). But we will return for a 9th time in Gran Tacande!

Just returned from a nine night stay at this hotel. Cannot be more satisfied. The hotel has so many amenities like padel and tennis courts. The staff are all so friendly and caring. The garden is amazing and right beside two of the biggest malls in costa adeje. The breakfast was great and the rooms always clean and nice. I will always stay here when I come to Tenerife.