GF Gran Costa Adeje

Staff were friendly and very helpful. Nothing too much trouble Hotel was spotlessly clean. Rooms were superb Restaurants very clean with huge variety of choice for breakfast. Just had everything. My only comment to improve would be to make the cocktails from scratch in the jungle area and perhaps add novelty animal glasses to add to the ambiance of the area. Cocktails are not good from a bottle

Stayed at this hotel for the first time. We usually stay at GF Victoria. However, given the refurbishment we thought we’d try this hotel. I have to say it was just average and not 5* Arrived at the hotel. No porter waiting to greet to you. Left to wonder in to hotel to find reception. Not massively welcoming. Didn’t ask if we had a good flight etc. Went to the pool - rammed. But ok it was lunch time when we arrived. Managed to find a couple of sunbeds and move them together ( no help to do this) Next morning sunbed wars start. Despite me emailing the hotel to ask if this was a problem as I had read reviews about this, they told me you can’t reserve beds… that was a lie. People reserve beds! Some people are out when it’s still dark. Pool staff only come round at 9 to remove anything. So we spent most of the week not eating as a family so we could have a sunbed. Highly disappointing. We couldn’t even go out for a morning walk or we’d lose are beds. GF Victoria are far superior on this and ban anyone going to the pool before 9.30am Drinks by the pool just your average all inclusive as was lunch. No one cleared cups from your beds during the day. Now for the real bad stuff. Someone smoking in the room next door to us… not your normal cigarettes smoke shall we say!! This came in to our room when door was open. Told reception who would investigate. Never heard from the again but smoke continued until my husband had a word with the room. This smoke carried on by the kids pool. I mean who smokes weed round a kids pool. Utterly disgraceful. Also I suspect my sunglasses have been stolen from the room (out my drawer) Have contacted hotel about this. Got a slower than usual response and when I tell you the email could not care less it’s unbelievable and disappointing. The only positive is my daughter loved the pools. Good sizes. Good temperature. Easy access to kids slides as well. Refurbished rooms are also lovely. Pool area needs some TLC in areas. Unfortunately, we won’t go back to this hotel. We’ve been going to Tenerife for 10 years and this is the first time I’ve thought that. Even on check out they didn’t ask about our stay nor wish us a safe flight.

stayed here with my sister, who had previously stayed at the hotel two years ago, before the refurbishment. She had such an amazing experience last time that we were both really excited to come together. Unfortunately, this visit was a huge disappointment and certainly didn’t feel like the five-star experience we had expected.

On arrival, the staff were pleasant and helpful and our bags were taken to our room. The room itself was large with plenty of storage, although my sister felt that the rooms were actually much nicer during her previous stay.

Unfortunately, we were placed between two families and the noise at night was terrible. We could hear constant talking and furniture being moved, and at around 1am my sister eventually had to knock on their doors and ask them to keep the noise down. It made getting a good night’s sleep extremely difficult.

We also found two cockroaches in our room during our stay. We reported this to the hotel and were told that someone would be sent up to investigate, but this was obviously very unpleasant and not something you expect in a five-star hotel.

Our biggest disappointment, however, was the food. For a hotel of this rating, we expected a much higher standard. The food was incredibly repetitive, pork seemed to feature most nights, dishes were often only lukewarm, and we even found hairs in the salads. We were so disappointed with the quality that we ended up eating out for most of the week. I have genuinely had much better food and dining experiences in three-star hotels.

There were also little things that took away from the experience. There were no self-service tea or coffee machines and we had to ask for drinks. Instead of having physical menus available, we had to carry our phones around and scan QR codes to see them, which we found inconvenient and certainly didn’t add to the feeling of being in a five-star resort.

We were also surprised to discover that not everything was included within the all-inclusive package, with additional charges for certain food and drinks.

The highlight for me was the adults-only rooftop pool, which was a lovely area and somewhere we enjoyed spending time. However, even this didn’t open until 10am, which felt quite late when you’re on holiday and want to enjoy the pool in the morning.

What makes this particularly disappointing is that my sister had spoken so highly of this hotel following her previous visit. We also spoke to other guests during our stay, including people who had returned year after year, who told us that they too felt the standards had declined and that they would not be returning.

There is so much potential here and it could be a wonderful hotel, but sadly our experience did not live up to its five-star rating or our expectations.

Unfortunately, I definitely wouldn’t return.