Tropical Park Hotel

While marketed as a 4-star resort, our stay felt closer to a 3-star experience at best due to overly strict policies and an unwelcoming atmosphere where guests often felt treated like an inconvenience.

The Positives:

The hotel is kept clean, and the pool area is nice. A special mention goes to the two gentlemen running the children's pool activities, they were warm and engaging with the kids.

Areas Needing Improvement:

• Inflexible policies: We witnessed staff make a family with a young child feel very uncomfortable over minor pool water drips indoors. When the family moved 10 feet outside to an open table to resolve it, staff told them they couldn't eat there—despite no signage indicating food wasn't allowed.

• Premature breakfast pack-down: Breakfast is advertised until 10:30 AM, but by 10:15 AM staff had already removed major food items (including breakfast muffins) and switched off the toaster. The staff tone was abrupt, leaving guests feeling like a hassle simply for coming down during advertised hours.

• Abupt Unexpected evening shutdown: While we expected all-inclusive drinks to stop at 11:00 PM, it is not made clear to guests that the hotel completely shuts down all seating areas at that time. Staff immediately begin packing away cushions and beanbags, lock up the main lounge, and essentially kick everyone out. Leaving guests with no communal space to sit and socialize past 11:00 PM feels far too regimented for a holiday setting.

  • Limited dining: The buffet selection was basic overall, with particularly sparse options for vegetarians.

I have rarely experienced a resort where staff attitude made customers feel like such an inconvenience. Aside from the excellent pool activity team, the resort felt managed entirely for staff convenience rather than guest comfort. With a major shift toward warmth, flexibility, and real customer service, this could be a better place, but currently and from our experience it falls well short of 4-star expectations.

This hotel could be an absolute jem. Its very clean, pools are lovely gradual incline so beautiful if you are not confident at swimming. They are not freezing aswell, two pools that could have been good for adults only on the top pool but wasnt and a hot tub. The accomodation is beautiful large apartment with patio area [ we were in 117] the shower only worked from the attachment though but still good but would have been nice to experience the rain shower. Quiet and peaceful. We also emailed ahead as it was our anniversary and on arrival had cava and chocs in the room .... a nice touch. Housekeeping and cleaniness were excellent. The things that let it down was .... the food breakfast wasnt too bad but lunch and dinner was poor. Hardly no choice and was cold. There was absoutely no entertaiment except a roof top bar that didnt have anything except the normal stuff they couldnt even accomodate a wine wine and soda!!!! Very quiet in the evenings. Suvh a shame as if the food and entertaiment was upped this would be a great place and well deserved 4 star. The local area was full of bars and eateries that were pretty ok. Local buses were good. Area is very quiet and you need to get out of the area and explore.