- Majorca Holidays
- Santa Ponsa
- Zafiro Rey Don Jaime
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Zafiro Rey Don Jaime
Spain, Europe
Santa Ponsa
This stylish property features a convenient location near the beach in Santa Ponsa. Guests will find countless shops, bars and restaurants in the surrounding area. Palma de Mallorca is about a 15-minute drive and the airport is 25 kilometres from the property. The rooms are elegantly decorated and feature a welcoming atmosphere in which to enjoy a moment of relaxation and forget daily routine. The restaurant offers a range of tasty and excellent international and Spanish dishes, and visitors can savour a delicious coffee, tea or soft drink during the day at the onsite café-bar. This luxurious hotel offers guests an excellent service based on attention to detail. Ideal for holidaymakers wishing to enjoy a relaxing home-away-from-home.
Facilities
- 24-hour reception
- Wired Internet
- Wi-Fi*
- Car hire
- Laundry service
- Medical service*
- Bicycle hire service
- Smoke detector
- Hotel safe*
- Currency exchange facilities
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.0 Very Good5,530 reviews
Excellent
47%
Very Good
32%
Average
13%
Poor
5%
Terrible
3%
Location
Cleanliness
Service
Value
Great entertainment team and hotel
We are on our final night of our holiday and first time in Santa Ponsa. Great hotel and location couldn’t fault it. Made even better by Sam and Antonio in the entertainment team who made everyone feel welcome and entertained us for the week.
Lovely Hotel
We came here after a recommendation from my brother in law who had been twice before. Great check in and our other interactions with reception were great. Our half board plus worked well for us and all buffet staff were friendly and efficient. We had 2 visits to the à la carte restaurant included in our board basis and they both went well. All the food we had was varied and delicious. We only used the pool area twice (we prefer the beach and sea) arriving late afternoon to find plenty of sunbeds free. Our walk to the top floor pool area was some days with spare beds and some days none at all. Our room (471) faced the road and was quiet and had a lovely view. My only slight concern was that our maid never seemed to refill our tea and coffee in our room but as there were always plenty of both in the buffet restaurant it wasn’t a problem. We bought milk from the local supermarket and kept in the efficient fridge in our room. Only 5 minutes walk from the beach and 10 minutes to bus stops this hotel is in a great location. We will be back.
Review by ronaldm398 Andover, United Kingdom
Lovely hotel
Perfect week away and lovely hotel will Be back next year
Enjoyed our holiday but experience of the hotel was mixed
We were a party of 10 - all with different things to celebrate and were excited reading all the reviews. We enjoyed our holiday and had a great time but experience of the hotel was mixed.
The hotel is very clean and close to shops and beach. Room access via the wristbands work well. Outside lunch restaurant is really good, nice food and service with one a la carte evening visit included in each week's stay which was lovely. Reception staff managed to get our rooms close together which was also handy and pre-booked the a la carte for us.
Rooms are dated and you can hear your neighbours very clearly. Not something the staff or management can do a lot about but the walls are very thin.
Several let downs for us: The evening buffet was average compared to others we have been to. The food was often luke warm rather than hot and one of our party was unwell (we told reception who were uninterested). Drinks with dinner were limited and self serve only. The bar queues for a drink were often long, not unusual to see ten people in the queue. We spoke to the manager Annabelle who was lovely, but she felt waiting 15 mins was an acceptable standard. We were there in September so hotel busy but not full, we wouldn’t like to be here in August when the hotel is busier.
With the exception of Sam who had so much energy was a great asset to the activities team, the entertainment was not to our taste. Some of the singing sounded quite awful on occasion to the point of being funny - though clearly everyone's view is subjective.
Would have given three and a half stars if you could give halves.
Review by DarrenandCaroline London, United Kingdom
Not the best
We decided to stay here after visiting the zafiro in Menorca and I have to say I was very disappointed. I’ll start with the pros first : The free water taps are great around the hotel as you never need to worry about buying bottled water. Location is brilliant, 2 minutes walk to the beach and very close to lots of different shops and restaurants. We found the air con to be very comfortable in the bedroom, not the coldest but it didn’t ever feel stuffy. Now for the cons: The walls are paper thin. On our last night our neighbours were having what sounded like a party at around 11:30pm so we rang reception and just asked if there was anything they could do as we had a flight early the next day and the receptionist told us it was too early to make a noise complaint. The dining room floor felt really slippy, we over heard some other people complain about this as well. The food wasn’t the best and it all felt very repetitive and most days quite a few of the hot breakfast items were not very warm at all. We were given no hand soap in the bathroom even after leaving a note out for the cleaners. The bedroom felt quite dated and we didn’t enjoy having our balcony looking directly into the hotel next door. After having such an amazing time at the Zafiro in Menorca I was extremely disappointed by this hotel and I personally would not stay here again.
Review by 680millym Skipton, United Kingdom
