Iberostar Selection Jardin del Sol Suites

Fabulous hotel. We upgraded to Star Prestige which was so good. Infinity pool and private area. Food was amazing. So much choice. We did the all inclusive. Drinks choice was great and there was table service including by the pool. Staff were all excellent. Highly recommend and will be definitely going back.

11th visit and last….. let’s start with the all singing all dancing staff. Exceptional, phillipe in reception is second to none. Thank you for everything over the years phillipe. Dima, will now be a friend for life. Fernando, you put your feet up now, you have earned your rest. Shame we didn’t see Mirena this year. She’s an asset.Bridget and Fatima the house keepers on floor 5 are fantastic. We book half board and upgrade to all inclusive when we get there, we also upgrade our room. We checked in with phillipe but quickly realised things wouldn’t go smoothly. Not phillipes fault. Isabel needed to be involved for the discount we received. 2 and a half hours she left us sitting in reception. Never in my life have we been treated like this by a hotel manager. At one stage, she came out of her office to see our faces, well considering she only got to the hotel last year, she’s not going to have seen us much. After the wait, Tomau apologised profusely and resolved the wait. Throughout our whole 2 week stay, Isabel avoided us. Yes we saw her walking towards and turn the other way. She needs to take a leaf out of staff members books. Not great for the hotel general manager. The food in the restaurant is great, the head chefs should be proud. The hotel is always spotless and smells amazing. That iberostar smell, iykyk. We stayed in a premium terrace suite, the balcony makes this room extra special. See my pic of the same balcony, before the hot tubs. If you’ve booked enjoy your stay, you shouldn’t be disappointed

Ok. 3rd time here.location excellent Staff amazing. Food the best. Great choices of food, catering for everyone. Cleanliness excellent. We stay star prestige. Just an upgrade to terrace facilities, pool , chic sunbeds. Just a bit of advice. The sauna is no longer free unless you Are in the penthouses . This was not information given to us on arrival. So I went to the sauna and was asked very kindly to make an appointment to use the facilities and pay. I left. Spoke to a manager who said paying now was because of the refurbishment of the sauna area. Ok. Then very unusual for this lovely hotel, towels placed on chairs in the star prestige terrace area and on the 4 beds and loungers. I questioned this with another manager and was advised, plenty of other seating available. I'd like the choice. The "sunset ritual invitation". Yep we got one for us returning to the hotel over 3 years. I asked what this was. Guests who are returning customers get together for food and drinks. So missed the evening dinner to attend. Ended up going for dinner on my own, as this was drinks and making bracelets! Looked like people were enjoying themselves. But not for me. Entertainment was good. The rooms are being upgraded which is good because the bath in the middle of the room is useless and the space could be designed better. There seemed to be lots of Managers walking round. Would we return. Yes. Hopefully to newly renovated rooms and a few hiccups sorted out.