Iberostar Selection Jardin del Sol Suites

It’s our second time staying here and so glad we came back the food and service is second to none the staff can not do enough for you ,it’s our fourth time staying in a Iberostar hotel and for us this is our favourite and will be back next year a special thanks to the waiting safe in the bar and restaurant (Juan , Diego,Dylan ,Ivan )and Ian the entertainment manager thanks for make this a great holiday .

We have visited many times in the last 3 years on an all inclusive basis. We have returned a number of times as we loved this hotel and staff. It always felt like we were returning home and we always had the most fabulous time, staff remembering us, nothing is too much for them. HOWEVER this year we experienced a really terrible upsetting experience with the sunbeds. We saw a number of people have their personal belongings taken when they went lunch. They had been on their bed all morning, went for lunch and when they returned their beds were given to someone else. We were due to go for lunch ourselves and we asked the life guard if we were ok to go for lunch as we were AI and wouldnt be long. He replied I speak no English. I asked if a member of the mgt team was available and he pointed out the assistant mgr. She was nearby trying to sort a dispute over a parasol, with an irrate father of 2 daughter, the life guards had taken his daughters parasol after they had been swimming in the pool for 20 mins. We spoke with the mgr and said we were going for lunch and would our belongings be ok for 45 mins max. She said NO they wouldnt be ok. We had to vacate the beds, take all our belongings back to our room. Have lunch and return after abd they would find us a new bed. We asked why, she said there isn't enough beds fir guest and they have to find someone a bed that comes to the pool at say 2pm. I pointed out we had been surrounded by beds that were unoccupied most of the morning, but the hotel was choosing to police the guests thst had been using them all day but wanted to go for the lunch they had paid for. I completely support a fair system on sunbed usage and do not condone putting a towel out at 7 or 8am for it not to be used until 11 or 12 noon. But we and many other guests weren't doing this, we come on holiday for relaxation. We do not expect to vacate the beds if going for lunch, or using the paddling boards for an hour, or cooling off in the pool for half an hour. This just doesn't seem fair when there was towels on beds for 3 or 4hrs with no consequences. Everything else about this hotel is wonderful but no sure we would return now because of this new rule. This experience was really disappointing and felt very unsupported by the mgt, the new sunbed system doesn't apprear to be fair when it's not consistently applied to all guests. Its really not the guests fault if they no longer have enough sunbeds.

Just had another lovely stay with my daughter. All staff are outstanding, so friendly. Room spotless, amazing views. The only negative this year is the sun bed hoggers. Most beds gone by 8 am. They are reserved and then they disappear for breakfast. It seems a given that some people want the same bed in the same spot every single day, quite sad really. We were up early on our last day, and when I looked out at 6.30am, the majority had towels on. This really does need addressing, as it just isn’t fair.