Eden
This holiday hotel with its delightful garden is excellently situated frontline to the fishing port and bay of Sóller in Majorca, enjoying fantastic views. A variety of restaurants, bars and cafés is in the vicinity and the centre of the town of Sóller can be easily reached with the historic streetcar. The city of Palma is 25 km away and is connected with Sóller through a historic train, the “Red Flash”. Guests can enjoy a sunny day resting by the side of the pool or having a splash in it. The property offers delicious local dishes that please all types of tastes. The classy rooms follow the decoration of the whole complex, light warm tones and wooden furniture create a cosy atmosphere and make travellers feel welcomed. They are equipped with comfortable beds and all the needed amenities to have the most unforgettable stay.
Facilities
- Tennis
- Billiards
- TV lounge
- Entertainment programme for adults
- Outdoor freshwater pool
- Poolside snack bar
- Luggage room
- Concierge
- Garden
- Multilingual staff
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
Try elsewhere
The location is great, right on the main strip so only a 10 metre walk to the beach.
I had a single room and whilst small, it was sufficient. Air con worked well but it wasn't scorching outside so would be interested to see what the hot months are like. The noise of the plumbing from the room above is extremely loud, as are the footsteps due to the hard floor. They could do with a refurbishment as they look very tired and dated.
We were here for cycling. The hotel doesn't allow bikes in the room which is a shame for ease of setting up etc, and you have to store them in the basement utility corridor. A few stands and hooks are provided, along with a track pump.
The hotel pool doesn't open until 10 am so no early swims, and with the need to exchange a card for a pool towel, or you'll be charged on departure. A very archaic system.
Gym. Used this daily. Decent size but very basic. Heaviest dumbell is only 10kg. A few small changes like a water station, some towels, heavier weights, an extra bench (there's only 1) could improve it no end
Roof top bar... The views are stunning. Comfy seating, decent background chilling music. 👍
Restaurant/food
Overall just ok for a hotel buffet.
The restaurant is a bit soulless though. Needs atmosphere. No background music which it needs. Also, the layout is a bit illogical. For example, at breakfast, the bread and toaster is at the far end of the restaurant but the butter and jam is at the complete opposite end!
To sum up, just ok but would try elsewhere should I return.
VERY DISAPPOINTED!
Currently staying here. This was an expensive hotel for us but we paid £300 for a room upgrade prior to arrival so we could guarantee a balcony. So VERY Disappointed it only has sun until about 10am so a waste if £300. ! I asked if there was an alternative room and received the usual “come back tomorrow to see what’s left after the arrivals/departures” ! The door to the room unlocks intermittently! The breakfast was stone cold! The evening meal was lukewarm! I’m only hoping the tram /train experience which was the main pull to booking here lives up to its reviews! The bed and pillows are comfortable Granted this is our first day/night but so far regretting my hotel Choice. Obviously if things improve I will edit my review. But in my experience, First impressions are usually the most truthful. I think this hotel could be greatly improved by some investment in the dining facilities, but sadly the lack of sun on the balcony is a design error!
Would I stay again - yes.
Beautifully located just back from the tram tracks of the famous Soller tramway, this hotel ha much to recommend it. A friendly atmosphere pervades the whole hotel. Staff are cheerful and helpful and many guests were equally chatty - from all over Europe. Rooms are clean and tidy. Those at the front have the view but will be very hot in high summer. Those at the rear are far more comfortable out of the heat.
Terrible experience
Unfortunately, we did not have a good experience at Eden Hotel Port de Sóller. The only real positive is the location, which is excellent. Unfortunately, that’s where the positives end.
We booked a full sea view room, but the layout was very unusual. You enter directly into a dark bedroom with no view, then walk down a hallway to reach the bathroom and the balcony, where the sea view is located. While the view itself is beautiful, the room configuration makes the premium price difficult to justify.
The service was disappointing for a four-star hotel. When our minibar refrigerator wasn’t working, we asked for some ice and were told to buy it from the store next door. If you need an iron and ironing board, you have to go to reception, leave a deposit, and carry everything back yourself. There is essentially no room service or guest convenience—you have to go downstairs and collect anything you need, assuming it’s available. There was also no assistance offered with our luggage.
We also discovered that the entire toilet was loose and unsafe to sit on. We reported it and were told it had been fixed, but it clearly had not. My husband even took a video of the loose toilet, brought it to reception, and offered to explain to the maintenance staff exactly what was wrong. Only after multiple requests was it finally repaired later that evening. This should have been addressed promptly the first time, especially since it was a safety issue.
Breakfast was another disappointment. Although there was a large selection of food, it felt focused on quantity rather than quality. The dining room was chaotic, and the service was virtually nonexistent.
The hotel has a nice pool and beach area, but during the summer it’s nearly impossible to find an available lounge chair after about 10:00 a.m.
We also requested to speak with the manager about our concerns, but despite being told she would come, she never did.
Overall, this was a very disappointing stay that did not meet our expectations for a four-star hotel. Based on our experience, we would not stay here again and would not recommend it
I'd go again
Just a nice friendly hotel with nice staff and room was lovely
