- Majorca Holidays
- Portals Nous
- Salles Hotel Marina Portals
1/76
View 75 Photos
Salles Hotel Marina Portals
Spain, Europe
Portals Nous
This wonderful hotel enjoys a peaceful location not far from the yacht harbour of Portals Nous. The airport is juts about 20 minute car ride away from the complex. Within walking distance, guests will be able to reach the closest sandy beach in the area, which is also very close to the town centre. Guests will also be able to find a variety of boutiques, small shops, restaurants and bars in the immediate vicinity, as well as convenient public transport links. If they prefer to explore, the city centre of Palma is a short car ride away, there are several local and international restaurants, cafes bars and many shopping opportunities as well. If the plan is to stay in, travellers can choose resting by the side of the outdoor pool, having a refreshing swim, eating delicious food in the restaurant or relaxing in the spa. The comfortable rooms are decorated with vibrant colours and are equipped with cosy beds and all the essential amenities to have the most pleasant and unforgettable stay.
The Local Area
Tripadvisor Reviews
4.0 Very Good1,876 reviews
Excellent
40%
Very Good
39%
Average
13%
Poor
4%
Terrible
4%
Location
Cleanliness
Service
Value
A solid 4*
Just before we left to come to this hotel I came to this page, and boy did I panic reading the negative reviews! But I needn’t have worried. The hotel is great. I think reviewers are expecting 5* out of a 4* because I have been to way worse 4s. Breakfast is great, omelettes to order, massive selection of hot and cold. They vary the offering slightly each day to keep it interesting. Never have to wait for a table to be made as they are on it. Room spotless and well appointed. Service across the hotel great. (Javier on reception was so helpful recommending a boat trip, and then helping us extend our stay when my son developed an ear infection). Plenty of beds by the pool. 2 bars open by the pool so you never have to queue for a drink or ice cream. It would have been nice to have some evening entertainment perhaps but we went out every night so didn’t matter. The one negative reviewer I agree with was the one who complained about the English. I’m English and I found many of the English annoying! So loud, shouting down across the pool, shouting down the corridors at night. The area is quite fancy and I noticed that a lot of the restaurants we ate at, that we had lovely dinners at, were rated 3/5. I would say our standards are fairly high but we honestly felt like it was great. Go in expecting a 4 and then I don’t think you will be disappointed, we loved it.
Disappointing
Room was a lot smaller than expected. Shower over tub with screen glued in place not easy to access. Breakfast average, juice basically coloured water with two Nescafé machines serving the entire busy restaurant. Pool bar serves splash sodas (not cans/bottles). No coffee machines in rooms just kettle and instant Nescafé sachets. One English tv channel poor reception. The Balinese sunbeds at the pool are an additional €20 per day. I’ve been coming to Majorca as a child and a parent for many years. Will I be back to this hotel? No.
This hotel is a scam
This hotel is nothing short of a scam.
We paid extra for a panoramic room with a terrace, only to discover that the room we booked simply does not exist. When we raised the issue with management, instead of offering a solution, the manager became aggressive and argumentative. We were told that a “panoramic view” is subjective and that a “terrace” is also subjective. By that logic, the hotel can advertise anything it wants and deliver something completely different.
What we actually received was a standard pool-view room with a small balcony—nothing close to what was advertised or paid for.
The problems didn’t stop there. The staff were consistently rude, dismissive, and unprofessional. We witnessed the same behavior toward other guests, so this was clearly not an isolated incident. Customer service seems to be completely absent from this hotel’s culture.
Nothing about this hotel feels genuine. The advertising is misleading, complaints are met with hostility, and guests are treated with contempt rather than respect.
Avoid this hotel at all costs. There are far better places to stay where honesty, professionalism, and customer service still matter.
Another wonderful stay
My second visit to this hotel. Wonderful staff and so clean. We were half board and we could not fault the food. Comfiest sunbeds and plenty to choose from, all with parasols. No getting up at 6am to find one! The only disappointing part was they don't have the live singers outside on a night anymore. This isn't the hotels fault, it is complaints from residents, but I think it is a huge shame. Lovely bars and restaurants just outside the hotel too. We were in a family room and it was great. Could have done with some drawers in the second room though. We will be returning.
Review by angiebaby78 Durham, United Kingdom
Perfect hotel
Perfect hotel. Fair price. Clean, clean, clean. Nice lobby- open, airy. Great location- an easy walk to the beach, cute town, places to eat, supermarket, bus access. Room was perfect- clean, good a/c, good size bathroom. Loved the chill vibe at the pool and the free breakfast was great. Good range of types of people- families w older kids, younger kids, couples, grandparents, girls trips, guys trips- mostly Europeans. Felt very easy as a solo traveler. Highly recommend!
