Salles Hotel Marina Portals

It’s been 2 years since we visited here (4th visit in total) and the crazy golf has gone and the playground outside is under construction. A great shame when you are visiting with children - the park is still advertised, the crazy golf is an oversight on my part. The children’s pool wasn’t really open - no sun loungers / chairs, leaves in the pool etc. The indoor pool definitely needs a good clean but convenient if it was to rain I suppose.

Absolutely no air-con available at this time of year. When we asked, it’s centralised and most people want warm air at this time of year apparently. Not at 25 degrees outside surely? Maybe I am asking too much from a hotel but when you’re travelling with children, especially young ones, you do come to expect things that make life a little easier … like a cool room to make sure they’re comfortable enough to sleep.

We had a do not disturb sign on our door one afternoon for our little ones to have a nap. A male knocked the door twice and entered our room - saw me and apologised. My husband went off to see what on earth had happened - something to do with a faulty tv. Nothing we’d reported. So I would support other people’s claims that things can go missing - especially if people are entering rooms unannounced. Keep things locked away in your case or in the safe. Better safe than sorry.

Restaurant - the juice at breakfast is totally watered down and tastes just awful. Coffee - just ok. But plenty of variety food wise, something to suit everyone and the staff are very friendly - great with children. Pool bar was good for a drink or snack. Again - the waiter is absolutely fantastic.

We had a fabulously sized room. 213. Great size for a family of 4 - with large walk in wardrobe, two double beds and a great sized balcony. Recommend the room for size but do agree with other reviews that it’s time for an upgrade and bit of TLC. TV channels are rubbish for English visitors but not a concern to us as we had an iPad with us.

I know these things like upgrades and refurbishments take time. The outside areas are being done up which is nice to see, I must add. The reception and pool areas look far better… more modern and welcoming. I’m sure IF we do return again, we’ll see further upgrades and they’ll be welcomed too.

We have been a regular visitor here for over 15 years. Pre COVID we were getting concerned that the hotel was lacking investment and starting to look tired and in need of a revamp. Thankfully ,this is exactly what has happened! The public rooms have been refurbished and re furnished, the corridors redecorated and bathrooms renewed. We have continued to visit throughout this redevelopment period. We returned this weekend to see that the decorators were on site refreshing the main reception lounge area as well as completely redecorating the exterior of the property. The wall by the garden entrance to the road leading to the port is being rebuilt ( the children’s park is currently partially closed) but enough is still functional to ensure that Louis ( our 2.5 year old had fun! ) A BIG thank you to Sabi in the restaurant,for his great service and fun with Louis ( A great asset to the hotel)
The buffet food in the restaurant is beautifully presented and offers a great choice . The TV reception is a bit bumpy but sufficient to chill for a while and catch the news The housekeeping throughout the hotel is excellent and the hotel offers great value for money.