Iberostar Alcudia Park

Landing in Mallorca late in the evening with two young children, we were understandably tired and looking forward to getting to our hotel. Unfortunately, our arrival at the airport was challenging. There was only a single customs officer processing more than 200 passengers, many of them families with exhausted young children. After waiting for over two hours, we finally arrived at Iberostar Waves Alcudia Park at around 1:00 a.m. Our first impression of Mallorca was, sadly, not the best.

That feeling disappeared the moment we walked through the hotel doors.

We were greeted by Kevin at reception, whose warmth, kindness, and genuine hospitality immediately put us at ease. After such a long and exhausting journey, his welcoming smile and caring attitude completely turned our experience around. It wasn’t just great customer service, it was heartfelt kindness at exactly the moment we needed it most.

From that point on, our holiday exceeded every expectation. The food was exceptional, the resort facilities were outstanding, and the activities kept our family entertained throughout our stay. Every member of the team contributed to making our holiday special, and it truly felt like everyone cared about creating memorable experiences for their guests.

A special thank you to Kevin. You transformed what had started as a difficult day into the beginning of one of the best family holidays we’ve ever had. We travel often, and this has genuinely been our most memorable holiday to date. Your warmth, professionalism, and generosity of spirit left a lasting impression on our family.

To everyone at Iberostar Waves Alcudia Park—thank you for making our stay so wonderful. And Kevin, I hope you continue bringing smiles to the faces of everyone you meet. You truly deserve every success, and we hope to see you again one day.

We had a wonderful stay at Iberostar Alcudia Park and would highly recommend it to families travelling with young children. A huge thank you to Tomeu and Sofia from Guest Services, who truly went above and beyond to make our holiday extra special. Their attention to detail was exceptional. We were welcomed with a beautiful pastry platter on arrival, our children were delighted with the colouring activities and T-shirts, and they even surprised us with a lovely fruit platter to celebrate our wedding anniversary. These thoughtful touches made our stay so memorable. The entire team was warm, friendly and attentive throughout our holiday, always happy to help with a smile. The Kids Club was fantastic and catered brilliantly for both our 1-year-old and 4-year-old. There was a great range of engaging activities, and our children looked forward to taking part every day. The pools were excellent for young children, with plenty of shallow areas and splash zones, and the hotel's direct access to the beach was perfect for family days by the sea. We also loved the daily entertainment, and the in-house photography service was a wonderful way to capture special family memories from our holiday. The food in the main restaurant was delicious, with a great variety each day and excellent service from the staff. Although we also tried the BBQ restaurant, we personally preferred the main restaurant for both its wider selection and the consistently outstanding service. Overall, Iberostar Alcudia Park exceeded our expectations. The combination of exceptional staff, family-friendly facilities, excellent food and a beautiful beachfront location made it the perfect destination for our family.

We don’t usually stay at family-focused hotels when we travel, but I found the hotel and service first rate. Rooms were great. Staff was very accommodating, particularly Hugo at the sports bar who gave great recommendations and took care of our family while watching late night World Cup matches.