Grupotel Alcudia Pins

Booked very last minute as a couple and very impressed. Yes, lots of toddlers but hasn’t affected our holiday. Apartment is clean and well maintained. Food in the restaurants is very good with lots of choice. Staff are very efficient everywhere on site. A bit chaotic around the pools but beach is very handy and gorgeous. A few queues at the pool bar but nothing to fret over and queues at restaurants if you don’t get your timings right. Not sure why the bar trailer at the evening entertainment that although open was not staffed. Not much to do outside the complex but we came to chill and have done exactly that. Well done to TUI for excellent management of a busy site

We stayed at Alcudia Pins with our family and, overall, I would give it around 5–6/10.

There are definitely some good things. The location right by the beach is great, there are lots of pools and our 2-bedroom apartment was a good setup for our family. The food was similar to Viva Eden Lago, but I found the meat better here. The restaurant staff were also generally friendly.

Unfortunately, quite a few things brought the overall experience down. The hotel feels more dated and less polished than Iberostar and Viva, and the entertainment was weaker, especially for children. The pools were also very cold, even though the sea was around 27°C. It already felt quite crowded in September, so I can only imagine how busy it gets in summer.

The staff experience was mixed. The restaurant staff were friendly, but we found some of the staff, especially at the bar, quite rude.

The biggest issue for us was the lifeguard. He was sitting on his phone and not really watching the children's pool. Our daughter was hit by another child while he was on his phone. I went over and explained the situation. He told me that his uncle had died. I sympathised, but said that it was a children's pool and asked if he shouldn't be watching the children. His response was extremely rude and he told me to go away and complain. Whatever the circumstances, I don't think this is acceptable when someone is responsible for pool safety.

We paid €3,000 for our stay, while Viva Sunrise was available for around €2,800. Because of that, I would 100% recommend checking Iberostar and Viva before booking Alcudia Pins, especially if you can find them at a similar or lower price.

Alcudia Pins has a great beach location, lots of pools and some good points, but for the price we paid, we expected a higher overall standard.

Don't go if you're a couple or adults without children.

Brilliant place for little ones but nothing for adults and there is nowhere within walking distance for adults. There is a bus stop outside which takes you to the port and to can picafort which is lovely. But nowhere to stroll to for entertainment on the evening.

Room was basic which was fine. Nice little sofa, full size fridge and another area by the bathroom which was good for keeping sandy things on from the beach so your living area isn't sandy. Rooms also need updating. We were in block H.

Entertainment on a night was brilliant for kids but nothing at all after their shows for adults. We spent most days off site as we were half board so I don't know what the entertainment in the day was like. There was no boards or notice to say what the entertainment was for the day/night.

Food was usual buffet food. Nothing special but very nice. We both found food we liked everyday at breakfast and dinner.

We didn't use the pools as there was a lot of families but the pool areas were all very clean and well kept. Plenty of sun loungers where on offer so it wouldn't be a struggle to get beds. We spent most of our time on the beautiful beach which is STUNNING. You would think you where in the Maldives. It's crystal clear, warm and the sand is beautiful. Also not very deep either.

Over all this place would have been great if we had the kids with us and they were under 8-9 yrs old but it's not good for families with older children or adults.