BG Rei del Mediterrani

The location of the hotel is generally quite far out so we did private transfer which did reduce the travel time a little. However our driver drove like a maniac and we did feel unsafe. Not what we paid for however that’s a Jet2 problem not the hotels fault. When we got to our room it was spacious and well presented although pretty basic for a 4* hotel. It did look how it was advertised on photos though. Our room had the whirlpool which was a nice addition to escape the heat and have some privacy away from pool areas. Our first night was fine , however then we awoke to our room being flooded by the air con system . The staff did sort it quite well. Although did take the first day of our holiday away as it was stressful awaiting the new room. We got out then on higher floor which we didn’t mind. Then we found lots of ants in the room. We spoke with Jet2 who were less than helpful. Staff did come and spray the room which didn’t really do too much. Not really what we paid for at over £2,400 of holiday in a 4*. We didn’t let it ruin the holiday .

Good points the drinks are genuine alcohol , the BBQ food were generally quite nice. Mini fridge well stocked daily. Quite a few towels and room cleaned daily . Cleaners generally nice and well mannered despite language barriers .

Bad points - some of the guests were very rude to others in differing languages and it created quite an atmosphere of being made to feel unwelcome . Although not the hotels fault that. Ants and Leaking air con units .

Would I return ? No , but I also like to travel and experience various hotels and different locations.

It was my fourth visit to this lovely place, and I wasn't disappointed again. The entire experience was fantastic! This time, my visit was unplanned and served as a backup option since we had planned to go to a different country. However, dissatisfied with the hotel's standards, we changed our minds and returned here. It turned out to be the best decision. What differed from our last visit was that we encountered our first issue with the equipment — the A/C was leaking. I reported it to reception, went to the bar, enjoyed some drinks (thanks to the all-inclusive option), then returned to the room, where the issue was fixed. The room was cleaned once more, allowing me to sleep peacefully. Another difference from our previous visit was the presence of a group of cats. One of them was particularly friendly and stays at the hotel entrance, welcoming all guests. I hope the hotel staff will look after her, providing regular meals and water during these hot days. This time I barely used the pool, as the sea temperature was so high (over 39°C), so I preferred that option, since the beach is about a 10-minute walk from the hotel. Once again a massive thank you to all hotel stuff for making my holiday hassle free experience. See you later, ad I will definitely come back

Very disappointed with our stay

Unfortunately, we were very disappointed overall and wouldn’t return.

Positives: The food was good, with different theme nights so there was plenty of variety. There was entertainment every night, although some shows were better than others. We also had no problems getting sunbeds, despite there being 8 of us.

The negatives: The pool was poorly maintained. Algae built up around the sides throughout the day and there were lots of bits of tree and debris in the water, with very little effort made to clean it. Guests aren’t allowed their own lilos/inflatables, yet the hotel provides shared bean bags for the pool which didn’t appear to be cleaned and looked unhygienic.

On windy days, the pool area also felt unsafe. Umbrellas were blowing over, with two people actually being hit by one. Only one member of staff appeared to be trying to get them all down.

We had ants in our room. Reception sprayed them, but they were back the following day.

The biggest issue was the all-inclusive package. We travelled with Jet2 on a night-time flight and arrived at around 1am on Monday. However, the hotel classed our all-inclusive as starting from 2pm on the Sunday because we were leaving the following Sunday. Our package was then stopped at 3pm on our departure day, even though we didn’t leave the hotel until 7:15pm. This meant we paid for 7 days including 3 meals a day but couldn’t have our final meal.

When we queried this, staff told us they had nothing to do with Jet2, despite Jet2 having an office within the hotel. When I asked to speak to a manager, I was told there was no supervisor available until later that evening. The receptionist dealing with us said he had worked there for 30 years and didn’t want to hear any more, before telling us to “go somewhere else next time.” We found this extremely rude and dismissive.

There is also a two-drink limit per person, which is inconvenient for families.

We were also concerned to see a waiter serving drinks while appearing to have open wounds on his fingers, without gloves or plasters. Several guests noticed this and were avoiding being served by him, with some even choosing not to go to the bar at all.

There isn’t a huge amount around the hotel either, and taxis were difficult to get, so we ended up taking the bus into Alcúdia.

Overall, there were some positives, particularly the food and nightly entertainment, but too many issues for us to consider returning. The poor pool maintenance, cleanliness concerns, room ants, safety issues and especially the way our all-inclusive complaint was handled left a very bad impression.

Sadly, we wouldn’t stay here again.