Be Live Collection Palace de Muro

Beautiful property, but unfortunately not a 5-star experience. We enjoyed our stay overall, but were disappointed by the food and especially the level of service. One of the reasons we booked was to dine at Opalo, only to find out at check-in that it had just closed for the season. The €48-per-person buffet wasn’t what we expected, so we ordered room service instead, which arrived cold and soggy. The pool food was also disappointing, with extremely tough chicken, and it was difficult to get service at the lounge chairs. The service at the bar was particularly poor, and even at checkout nobody asked how we enjoyed our stay or if everything had been okay. There was also some questionable pool etiquette that staff did not address. The property itself is beautiful, and the pool staff were friendly and accommodating, but the overall lack of attention to detail and inconsistent service did not meet the standard we expected for a 5-star hotel. Given the price, we expected much more and unfortunately would not stay again.

This time, I must be critical of what used to be our favorite hotel. The arrival was smooth—our luggage was taken promptly and the car was parked efficiently. Unfortunately, that was where the positives ended. As usual, we were traveling as a family of four. Regrettably, our children were assigned a room next to extremely disruptive guests who were making excessive noise until the early hours of the morning. The level of disturbance was clear the next day when housekeepers collected seven empty liquor bottles left outside that room. Throughout the night, our children had to go to reception multiple times to request assistance. The receptionist on duty handled the situation poorly, doing nothing more than calling the noisy room—a gesture that was completely ignored by the guests inside. Strangely, two days later we noticed a security guard with handcuffs at reception, which makes it even harder to understand why security was not dispatched immediately when our children reported the issue during the night. The hotel failed to demonstrate any effective system for handling severe late-night noise complaints. I have detailed our very disappointing dining experience at the newly opened Opalo restaurant in a separate review. We have been visiting continuous times over the past 20 years (typically twice a year), but the current operational management appears to be a significant step down compared to previous years. Issue resolution and overall organization were severely lacking during this stay. We are deeply disappointed by the recent decline of a property we loved for so long.

Overall good ,but some improvements needed Begin with nice things Hotel is in quite location,wow effect when you arrive,expressive building with atmosphere,fast check in,with glass of water of champagne,room cleen,fresh,nice smell ,but we had room with no views,just quiet green parking area,my suggestion upgrade,but its a bit expensive. Hotel is beachfront,so just relax by pool,and go swimming to the sea ,pool area is relaxed with luxury atmosphere( form me is will be nice if this hotel be only adults)Pool bar with tasty menu. Breakfast is best part,you can choose menu or buffet,and crown is coffee from barista ,very tasteful,that is big +for hotel. Dinner buffet in my opinion is overpriced and not worth money. Few meters in a corner store ,very convenient Overall I would choose again this property ,modern ,luxury atmosphere,clean ,location is all for my choice for hotel. Thank You Sarena de Muro Resort for good time and memories!