- Majorca Holidays
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- Melia Palma Marina
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Melia Palma Marina
Spain, Europe
Palma
Strategically located next to the seafront promenade, this resort allows guests to enjoy the beauty of Palma and its surroundings. With easy access to most touristic and historic spots, such as the Bellver Castle, the Cathedral and the historical city center, where guests will be able to find numerous shopping venues, restaurants and museums. The airport is approximately 8 km away. The hotel offers fully-equipped 345 rooms with air-conditioning, en-suite bathroom with toiletries and a balcony to enjoy Mediterranean climate. Guests can relax at the spa which includes a water circuit, sauna and massage cabins, and which is located on the hotel terrace. The hotel also offers a local cuisine restaurant with a concept from the land to the plate.
Facilities
- Wheelchair-accessible
- 24-hour reception
- Mobile phone coverage
- Wired Internet*
- Wi-fi
- Room service*
- Laundry service*
- Launderette*
- Air conditioning in public areas
- Currency exchange facilities
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.0 Very Good3,198 reviews
Excellent
42%
Very Good
36%
Average
13%
Poor
5%
Terrible
4%
Location
Cleanliness
Service
Value
Shocking service, deceptive "resolution" meeting, and an exhausting months-long battle for a basic refund
We stayed at Meliá Palma Marina in June 2026 as a family with a young baby, having booked Half Board. Having been vegan for 15 years, I have never had issues getting simple meals adapted, but this hotel was a total disappointment. On our first evening, no one greeted us at the restaurant, and asking for a table was met with a strange, baffled reaction from a senior waiter. When we asked our waitress about vegan options, we watched her consult this same senior waiter—who threw his arms in the air with visible frustration at our request. She then returned to state outright that they could not accommodate us and offered zero solutions. While this waitress was personally very sweet (and made us feel welcome at breakfast every morning), she clearly had no power to help. After we insisted they could surely assemble a simple meal with fewer ingredients, we were served an appalling dinner (plain lettuce with croutons and a dry pizza). To top it off, they charged us €50 (€25 each) for this awful meal and refused to refund it, despite forcing us to downgrade to Bed & Breakfast for the rest of the week because they couldn't cater to us—ironic, given breakfast actually had great vegan options and a dessert at dinner was labeled vegan. Adding to the frustration, Guest Relations invited us to a meeting that we were excited about, thinking it was proactive customer service to resolve our dining issues properly. Instead, it turned out to be an hour-long high-pressure sales pitch for the Meliá Club that completely wasted my partner's time. While management agreed in writing during our stay to a €300 partial refund for the remaining unused meals, getting that money back was an absolute nightmare. After their initial payment system failed, the hotel completely ghosted us, ignoring all direct emails and messages. Getting our agreed money back required an enormous amount of time, energy, and stress—navigating PayPal disputes and spending 1.5 hours on the phone with our bank to secure a chargeback. We strongly suspect the hotel ignored us hoping we would simply give up, as many people likely would. While the hotel physical facilities are fine, the total lack of basic customer care, terrible food accommodations, and post-stay negligence make this property impossible to recommend.
5 stars not 4. Amazing hot
It is a marvellous hotel Great location on the Marina Great staff, lovely room with a view on the marina. Very clean Great gym.
Review by Randa K Vancouver, Canada
Pool cleaning standards need to improve
Location is ok and there has been a lovely 25 minute walk along the marina into the city centre each day.
This is our second trip to Palma and my daughter and I thought we would try a different hotel with a pool.
The hotel looks lovely on the surface but lacks the sparkle. The pool area is very disappointing, the tiled floor is filthy. Drinks stains and ground in dirt shows the floors or beds are not cleaned each night. The plastic frames on the sunbeds are filthy and haven't been washed in ages. All very disappointing.
Towels and empty glasses left which made it hard to find a sunbed to use at times.
The rooms are quite nice, corners and edges a little dusty and you can see dirty splash marks on the mini bar glass door when the sun shines through.
The staff are friendly and reception are keen to help.
There's lots of choice at breakfast, it's presented well and again the staff are very friendly and helpful.
If the hotel could rectify the cleaning bits raised it would be a lovely place to stay.
Slowest service ever!
The slowest service in the universe. If you have plenty of time do try it, but if you need a drink within an hour go some place else. Amateurs!
Review by goranm475 Stockholm, Sweden
Room good ' decor needs updating-- restaurant terrible
Location good. Although lots of noise from boy racers driving up and down the road outside hotel. Room 726 is lovely. Bed comfortable, plenty of space. Balcony has amazing views of Cathedral and Marina. Decor needs updating though and only one plug socket by bed. Also need to take kettle plug out to put coffee machine in as poor design means they both can't be plugged in at same time. We did half board but I am vegetarian and basically have one option for starter and main course option is Pizza! I did ask for a caesar salad without meat but was told they couldn't do that. There was a pasta option with meat and asked gor that without meat but told couldn't do that either. I did get spaghetti in tomato sauce but no veg and very little flavour as clearly the meat in it would normally give the flavour! I did get offered artichoke flowers which turned out to be artichoke flowers fried flat with cheese on top. No veg or salad to go with and this was supposed to me my main course! My partner who is not a veggie enjoyed cod loin and veg seabass, prawns, chicken etc and had lots of options. Seems the 'chef' pre cooks everything so unable to cook to order which is poor for 4* hotel. So half board was a terrible option for us. Especially as staying 10 days. Staff in The level very helpful though.
