- Majorca Holidays
- Palma
- Gran Melia Victoria
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Gran Melia Victoria
Spain, Europe
Palma
The hotel is on the Palma de Mallorca seafront, near the old town. Major sites such as the Pueblo Español congress centre, the Auditorium, the Royal Yachting Club RCNP or the famous Cathedral are within walking distance. The airport is at 18 km from the hotel. The 171 rooms are bright and airy, filled with natural light; many of them offer spectacular panoramic views over the bay, the Cathedral, the marina with its countless yachts and the promenade. Guest can admire the stunning sunset over the bay while sip on an original cocktail from a terrace bar or enjoy the sun by the pool side while lying on a sunbed. Take the opportunity to have dinner in the restaurant with a menu based on ingredients deeply rooted in tradition and touches of creativity. The moonlight and soft candlelight create an intimate and romantic atmosphere.
Facilities
- Car park*
- Garage*
- 24-hour reception
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Car hire*
- Transfer service*
- Secure parking*
- Airport Shuttle*
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent2,517 reviews
Excellent
58%
Very Good
25%
Average
9%
Poor
4%
Terrible
3%
Location
Cleanliness
Service
Value
Great hotel and service
Wonderful experience here in Mallorca. Customer service was also phenomenal, particularly with the help of Carlos who made our experience exceptional when assisting us with the Audi. He went above and beyond to ensure we had a great stay.
Review by NorthStar54439598478 Queens, New York
Critical incident
If you are considering booking this hotel please stop now. The rooms are tired and dirty . The central corridors and lifts are unclean. The management system is unclear. Young and inexperienced staff are managing important customer services. Two days ago a shower screen completely collapsed in our bathroom. I survived with minor injuries. This would be a critical incident in most hotels across Europe. We requested a room change. This room had an insecure toilet that required fixing and the bathroom flooded after one shower. These issues have now been addressed. Two days after the incident, we are advised that the hotel insurers have been contacted. We are still awaiting a report. There has been no duty of care follow up. We await further action. Avoid this hotel at all costs.
Disappointing for a special occassion
The Gran Meliá Victoria has a good location overlooking the marina, and the reception area and pool are attractive. However, overall, our stay was disappointing, particularly as we had chosen the hotel for my 50th birthday.
The biggest let-down was the condition of the hotel. While the public areas look impressive, the corridors were tired, with dirty carpets, and our room felt dated and in need of refurbishment. The bathroom was particularly old-fashioned. The room was clean, but the overall standard didn’t reflect the price or the impression given by the hotel’s website.
We had a room overlooking the pool and marina, which was a lovely view. However, our room was directly beneath the main terrace, and we could hear chairs being dragged around above us, which wasn’t ideal.
Service at check-in was another disappointment. We are Meliá Gold members and had a birthday voucher to use, along with the usual membership benefits. The receptionist was abrupt and unwelcoming, telling us the hotel was fully booked and that no upgrade was available. I appreciate that upgrades are subject to availability, but the interaction felt unnecessarily rude. All the other staff we interacted with were great.
We were gifted a bottle of cava and some delicious macaroons in our room, which was a lovely touch. The pool area was also very nice, and the location is convenient for exploring Palma.
There was also considerable building work taking place next door, with associated noise, which detracted from the experience.
Overall, the hotel has plenty of potential, but it feels tired and in need of investment. The photos online set expectations that the actual experience didn’t meet. For the prices charged, I think there are better options in Palma.
A refurbishment and a more welcoming approach to guests would make a real difference. Sadly, for a hotel we had chosen to celebrate such a special birthday, it fell short of expectations.
Review by Sezzlerb London, United Kingdom
Excellent stay at the Hotel Victoria, Gran Melia.
This was my 3rd stay at Hotel Victoria, Gran Melia and I find the location to be in a good spot with lovely views overlooking the marina. The centre of Palma is probably around a 25 minute gentle stroll away, but you have a bus stop outside should you choose that option. I’ve always chosen the rooms with a balcony overlooking the sea and a good view of the Cathedral in the distance. The rooms and hotel have been recently updated, however I would say the bath and shower could do with another bit of modernisation. Despite that the rooms and hotel I’ve always thought to be very clean and tidy. From the point of arrival the hotel staff were very attentive and took care of everything. From the start of the day I found the breakfast choice to be excellent in both quality and choice. Again the staff were so polite, friendly and nothing was too much trouble. Being able to enjoy your breakfast in such lovely surroundings overlooking the mariner is truly an enjoyable experience. I used the pool area each day where I was provided with fresh towels and a good choice of loungers to relax on. I did not eat lunch or have an evening meal in the hotel but I enjoyed drinks later in the evening. Again I found the staff to be extremely friendly and welcoming. I would recommend this hotel to anyone and I would certainly choose this one again.
Wonderful Getaway with Exceptional Service and RedLevel Touches
We had a lovely, relaxing getaway at Gran Meliá Victoria. The service was excellent, the bed was super comfortable, and the room had everything we needed for a perfect stay.The whole team made our stay special. From reception and housekeeping to food and beverage and all the other departments, everyone was friendly, attentive and professional. You can really feel when a hotel team works with care and passion. A special thank you to Isabel, GEX Manager, and her wonderful team, especially Sarah, Carlos and Laura, for making us feel so welcome and taking such good care of us. The whole team deserves appreciation for their warmth, attention and great service. Sometimes, it’s the little details and the people that make all the difference. We really enjoyed our stay and can’t wait to come back!
