Zafiro Palace Palmanova

Excellent hotel for families and would highly recommend the swim up rooms! The food was always excellent with great variety and lovely themed restaurants also. Some of the negative reviews here are ridiculous, if you don't want to be around children on holiday, maybe don't book a hotel that has a pirate ship pool!

Nothing was too much for the staff at Zafiro. A very enjoyable stay and we be back again very soon

We (3 adults) had a great stay at the Zafiro Palace. This was our 2nd stay, however the first was only for a few days so this was our chance to properly experience the hotel/location. We were kindly upgraded to a One Bedroom Penthouse Suite (block 6) which was lovely. This suite includes the main bedroom, living area with sofa bed, kitchenette and bathroom. We also had a private outdoor space on the same level with a bali bed, two loungers, two bean bags, a table/chairs and a jacuzzi. The suite was well-kept and clean. The housekeepers come twice a day and do an amazing job of cleaning/stocking up towels and supplies.

Speaking of the staff, the customer service here is excellent. The staff were so welcoming, friendly and professional. They are a credit to the hotel. We would like to give a special shout out to the following people who were amazing and made our holiday even better: Sonia (Breakfast - Eggs), Wellinton (La Veranda/Al a carte), Isaac (Snack Bar), Veronica (Snack Bar), Dianni (Housekeeper), Rita (Housekeeper), Vanessa (Breakfast - Eggs), Scarlett (Breakfast - Eggs), Aitana (La Veranda), Elena (Reception), Angella (Reception) Juan Q (Bell Boy).

We were on the All Inclusive Plus Package. We were disappointed with the buffet as although the variety was good, the food was often cold and bland (although omelettes were great). We enjoyed the food at the snack bar, the Italian al a carte (visited twice), and the lunch at La Veranda. We didn’t enjoy the dinner at Veranda but the customer service was still superb. Thankfully the hotel has different restaurants as we’d be disappointed if the buffet was our only option.

This hotel was very popular with families with young babies. I don’t think I’ve ever seen a hotel so packed with babies. To be fair, they were mostly well behaved so didn’t disrupt our holiday but flagging in case you’re looking for a more adult only vibe. If you’re a family with babies/young children, from what I could see the hotel accommodates this very well.

The location is great. There are several restaurants, bars and shops close to the hotel. It’s also close to the beach and around 20 minutes drive from the old town.

Regarding the entertainment, the hotel has a few activities throughout the day like aqua fit and a water spinning class. It would be nice if the hotel played some music around the poolside to create a vibe. We only attended the night entertainment once where they were playing bingo, however you have to pay to play so didn’t participate.

If you require a wheelchair, reception will order this for you during check in from their supplier. It cost us 45 euros for 1 week and was delivered within a few hours.

We also paid for late check out (75 euros until 6:30pm) which meant we could enjoy our suite for longer as we had a night flight.

Overall, despite the poor buffet food, we had an amazing stay at the Zafiro Palace and left feeling relaxed and refreshed. Wish we could give it a 4.5/5!