Sol Beach House Mallorca

Fried eggs are all hard and over cooked, no sunny side up, the rest of breakfast is good. Milk could do with being chilled a bit more, the hotel has music playing until 10:30 at night needs to tone down a couple of notches, same in gym, can’t hear my music from my earbuds, Boom boom boom boom

I’ve worked in many hotels over the years/ here’s my take.

Okay to start- there’s no official reception area. 4-5 staff hang around at the front door day and night to check you in. This is okay I guess but I was in and out of the hotel allot and it felt like I had no privacy to go about my business without staff watching my every move. It also means the front door gets blocked up at peak check in time.

Location- Good location, very central and beach front. It’s however located down a side street of mini markets and kebab shops. Some strange characters around past 12.

Food- We ordered one plate of Iberian ham, bread and olives. It was delicious. But not €65 delicious. We asked to move seats to start as a DJ was playing very very loud music close by. The waiter said to his colleague in Spanish that we were complaining. Not true, we asked very politely. He also walked off as we later asked him for the bill. When he returned we asked if he heard us ask for the bill and said that he did. Even though his back was turned, walking away and did not acknowledge us at the time. He did not know we spoke Spanish unlucky for him, seemed quite surprised when he questioned him in Spanish.

The Spa- the lady at the spa was very rude. I booked a slot, showed up, she said “hello, are you paying by cash or card” and placed the card machine in front of me, less than 20 seconds after my arrival. I understand you pay for the service beforehand, but it felt very transactional. No warm greeting, no smile, no questions answered. I paid my bill and silently followed her to my room. I didn’t exactly feel relaxed afterwards.

My room- the room is beautiful. It’s extremely clean, the beds are very comfortable and the layout is perfect. There was an issue to begin however. I booked onto a double bed as we are a couple. We arrived to two single beds and notified the staff within 5 minutes. We had to ask 3 times and eventually 4 hours later the bed was amended to a double bed. The housekeeper was lovely and I understand that it’s an extremely demanding job.

Breakfast- wide selection, nothing much to say it’s a standard continental breakfast with a range of foods to choose from. Arrive early for the best choice as it runs out fairly fast past 10am.

Hotel Area- beautifully designed, I was reccomended this place by a friend who meets work colleagues here for coffee occasionally. Little shop inside the lobby which sells jewellery and small bits. Spacious, lots of seating and open plan. Very clean.

Overall- the staff really let the place down. Whilst reception staff are good, an official check in desk is needed to stop overcrowding. I also felt like they were quite rude to my ‘constant’ (3) requests to amend the bed even though it took hours. We were tired, needed to sleep but had to stay awake to let the housekeeper in whenever she was going to show up. The music- turn it down a tad or have the DJ by the pool, not inside the restaurant. Spa- abismal, really rude woman just go to another spa for better service. Restaurant staff- think only Spanish can speak the language so feel comfortable talking badly about you. Walk off when asking for the bill, but later say they heard you just chose not to acknowledge it. When we’ve paid €65 for bread and ham, there should be exceptional service. Location- good, close to the beach and central. Room- very nice, quiet even though road side and 1st floor, very clean. Just the issue of giving us two single beds when a double was on the booking.