- Majorca Holidays
- Magaluf
- Samos Hotel
1/100
View 100 Photos
Samos Hotel
Spain, Europe
Magaluf
This hotel is wonderfully situated in Magalluf, a famous tourist destination on the south west coast of the island. The closest local beach is approximately 250 m from the hotel and the hotel offers sea views or mountain views from most rooms. Within the area, guests will be able to find a variety of shopping and entertainment facilities. This is a perfect place for young groups of friends who wish to spend a lively holiday in one of the most vibrant nightlife areas in Mallorca.
Facilities
- Darts
- Fitness
- Table tennis
- Aqua fit
- Spa centre*
- Spa treatments*
- Massage*
- Turkish bath (hamam)*
- Hot tub*
- Steam bath*
- Please note some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent5,845 reviews
Excellent
70%
Very Good
17%
Average
6%
Poor
3%
Terrible
4%
Location
Cleanliness
Service
Value
5 Star Samos!
Excellent value and location. It’s very handy for the beach, bars and restaurants. The buffet breakfast and dinner have lots of tasty options. Entertainment is good. Rooms are cleaned to a high standard. Would definitely stay here again!
Review by craigc93piper Glasgow, United Kingdom
No Good!
Very disappointing for a “four-star” hotel
Unfortunately, our experience at this hotel was really disappointing, particularly given that it is advertised as a four-star property.
We arrived in the middle of the night, so the following morning we chose not to have our room cleaned as it was our first night. Later that first day, while using the shower, we discovered cockroaches in the bathroom and there was also a terrible drain smell throughout the room.
The hotel contacted us around the second or third day to ask for feedback. We explained the situation and, to their credit, they offered to move us to another room, which we accepted because the first room was so unpleasant. However, we were told to check out of our original room and report to reception at 1pm, only to find that the replacement room wasn’t ready. We ended up hanging around for a considerable amount of time, which effectively felt like we had lost half a day of our holiday simply trying to sort out a room because of the smell and condition of the original one. This was far from ideal.
The rooms themselves are very small, basic, dated and somewhat poky. They are generally clean, apart from our experience with the first room, but the amenities are extremely basic for a four-star hotel. There was a plastic chair in the room rather than anything particularly comfortable, no kettle, and the TV had only a handful of Spanish channels. There was no ability to connect your phone, mirror content or log into streaming services such as Netflix. There is a small fridge, which is useful, but overall the facilities don’t feel particularly four-star.
We stayed on a bed-and-breakfast basis. Breakfast had a reasonable variety, but the quality was fairly average. The coffee was probably the highlight. My wife also saw cockroaches roaming around.
Another major frustration was the constant feeling that you are being charged extra for almost everything. Even using the luggage scales comes at a cost. The safe and spa also incur additional charges, and some of these costs aren’t particularly obvious before booking. Air con isn’t particularly effective.
The pool experience was particularly uncomfortable. We were aware from the signage that outside food and drinks weren’t permitted around the pool, but on one occasion I had been to the supermarket and was simply carrying three cans of Coke and four bottles of water in a plastic bag on my way back to my sunbed before returning to my room. A security guard approached me in a very intimidating manner, demanded to see inside my bag and repeatedly told me that I wasn’t allowed to have the items there. The way this was handled left me feeling extremely uncomfortable. I’ve read similar reviews about the security staff being intimidating. I repeatedly witnessed the same security guard acting in a very unprofessional and intimidating manner, pretending to fight with colleagues. Being on holiday this is the last thing you want to see or experience. I think he’s in the wrong job.
Drinks around the pool are also expensive — a Coke was around €4 in a very small cup, with a €2 deposit required for the cup. We also saw a security guard removing white hotel towels that guests had brought down to the pool, leaving them without towels and seemingly requiring them to rent towels from the spa at around €20 each.
Overall, we found the experience really disappointing. The hotel seems to have a policy of charging extra wherever possible, and the overall standard of the rooms, amenities and service simply doesn’t match what I would expect from a four-star hotel. In my opinion, the property feels much more like a basic three-star hotel, maybe even a two star, than a four-star one.
There were some positives, particularly the staff’s willingness to move us when we raised the issues with our original room, but unfortunately that turned out to be a major and wasn’t enough to make up for the overall experience.
Based on our stay, I would not choose this hotel again. I would recommend looking for somewhere else.
Super
I really liked everything, and especially the delicious food prepared by this chef.
The worst experience !!!!!
I stayed at this hotel on an all-inclusive basis, but my experience was terrible. I was treated very rudely by the staff, and I felt completely disrespected. Despite having an all-inclusive package, I was asked to pay extra for drinks. When I refused to pay, I was kicked out of the hotel.
I also believe I was robbed during my stay. The staff were extremely unfriendly and unprofessional, and the whole situation was unacceptable. I would not recommend this hotel to anyone. Avoid this place if you want to enjoy your holiday without problems and be treated with respect.
Decent stay. Lots of improvements can be made including staff attitude being the biggest one.
My experience at Hotel Samos has been mixed. Unfortunately, one of the biggest letdowns has been the attitude of some staff members. We’ve often felt ignored when saying hello, and some interactions have come across as rude and dismissive. Manager Jose, in particular, has seemed moody and unwelcoming towards us. I can’t say whether this is down to our age or nationality, but all guests deserve the same basic respect and courtesy.
The rooms are another disappointment. The beds are uncomfortable, the walls are paper-thin, and you can hear almost everything from neighbouring rooms. There has also been extremely loud noise outside our room most mornings around 8–9 am, sounding like construction or maintenance work. This has made getting a decent night’s sleep difficult.
I also have concerns about privacy, as on more than one occasion a security guard appeared to climb onto the roof outside our balcony and shine a light into our room between 1 and 3 am. This felt intrusive and needs looking into.
Another downside is that the pool area closes at midnight, meaning you have to return to your room rather than sit by the pool and relax in the evening. It would be nice to have an outdoor seating area available later at night.
To be fair, the receptionists were very nice and allowed us to continue eating and drinking after checkout, which we really appreciated. The cleaning staff have also been lovely, the animation team has been good, and the pool itself is nice. The location is reasonable too.
Overall, the hotel has potential, but poor interactions with some staff, uncomfortable rooms, early-morning noise and concerns about privacy have let the experience down. I hope management takes this feedback seriously and makes improvements. There are definitely positives, but unfortunately, the overall experience fell short of expectations.
