Melia Calvia Beach

Unfortunately, our stay at Meliá Calvià Beach was one of the biggest disappointments of our trip to Mallorca.

Let's start with the check-in process. We arrived at approximately 2:00 PM, and it took nearly 40 minutes just to check us into two rooms. We were then told the rooms were not ready and had to wait another 30 minutes before finally receiving our keys. After a long day of traveling, this was a very poor first impression.

To make matters worse, the front desk staff mixed up our room keys, accidentally giving our room keys to our children and giving us theirs. This obvious mistake raised serious concerns about guest privacy and security. On top of that, the hotel does not offer bell service, so we had to carry all of our luggage ourselves from the lobby to our rooms. For a hotel that advertises itself as an upscale beachfront resort, this level of service is simply unacceptable.

The rooms are extremely outdated. While it's clear the hotel tries to maintain them, cosmetic fixes can only go so far. The property is in desperate need of a complete renovation. Even the towels were old, worn out, and heavily washed, looking and feeling like they should have been replaced years ago. These small details make a huge difference and immediately give the impression that the hotel is cutting corners instead of maintaining the standards expected from the Meliá brand.

We specifically booked and were promised ocean-view rooms, but instead received rooms with an obstructed view dominated by a large rooftop filled with HVAC equipment and ventilation systems. While you can technically see the ocean beyond it, the rooftop completely ruins what should have been a beautiful view. The room we received was simply not what we paid for. (See attached photo.)

Although the hotel is located directly on the beach, almost everything comes with an extra charge. If you want beach loungers or access to many of the better amenities, you must either pay additional fees or purchase the expensive Level upgrade. Considering the room rates, these are amenities that many comparable hotels include.

Our very first night was a complete disaster. The hotel lost electricity for several hours, leaving guests without air conditioning, elevators, and even running water. To make matters worse, the fire alarm repeatedly went off throughout the outage. Communication from management was minimal, leaving guests frustrated and wondering what was happening.

Cleanliness throughout the hotel was another major disappointment. Public restrooms were dirty, common areas looked neglected, and the buffet restaurant appeared to have serious dishwashing issues. Plates, glasses, bowls, and utensils frequently looked dirty, making every meal uncomfortable. It was honestly disgusting and completely unacceptable from a hotel of this reputation.

The buffet itself was equally disappointing. The food selection was extremely limited. During our stay there was virtually no chicken or beef, mostly pork (which we do not eat) and fish that was dry, overcooked, and had the texture of rubber. The variety and quality were nowhere near what we expected from a resort carrying the Meliá name.

We also attempted to dine at one of the hotel's restaurants but were told there was no availability, despite the restaurant appearing to be only about 30% occupied. It made absolutely no sense and felt like guests were simply being turned away rather than accommodated.

After repeatedly speaking with management and expressing our frustration, they eventually offered us a complimentary Level upgrade, allowing us to use some of the facilities at the neighboring Meliá hotel. While appreciated, it felt more like damage control than a genuine effort to resolve the many problems we experienced.

Unfortunately, the problems didn't end when our stay was over. After checking out, my credit card was charged a second time for one of our rooms, even though that room had already been fully prepaid through our travel agent. When I contacted the hotel, they claimed they had no record of the prepaid payment. Accurate reservation and payment records are a basic expectation for any professionally managed hotel.

The staff we encountered were generally polite, but the hotel appeared to be understaffed and poorly managed. Basic guest services were slow or unavailable, and the overall operation lacked the level of professionalism expected from a Meliá property.

We had heard so many wonderful things about Mallorca, and thankfully the island itself is absolutely beautiful. Unfortunately, our experience at Meliá Calvià Beach left a terrible first impression. We had also heard great things about the Meliá brand, but after this stay, we honestly don't understand how this hotel maintains its rating.

From the painfully slow check-in, the room key security mix-up, lack of bell service, outdated rooms, worn-out towels, misleading "ocean view," extra charges for basic beach amenities, dirty facilities, poor food, power outage, and finally being charged twice for a prepaid room, this hotel fell far below the standards we expected from a four-star Meliá resort.

This was, without question, one of the most disappointing hotel experiences we've had. We would not stay here again and cannot recommend this property. There are many better hotels in Mallorca that offer cleaner facilities, better food, more professional service, and significantly better value for the money.

A perfectly balanced week with time to chill and be entertained. We went B&B and had a lateral sea view room. The hotel is well maintained, daytime/pool entertainment team are great and there is something for everyone - aqua aerobics, paddle boarding, kids run out mat followed by a variety of evening entertainment - singers, dancers, magic shows and circus.

The chef’s in the restaurant are friendly and always ensure there is plenty of food available. What I believed to be the manager of the restaurant is as miserable as they come - grunted when I asked for a fork as there were only knives left. The breakfast itself is usual hotel style. Limited options for gluten free and would have been helpful if allergens were displayed on food labels but there was a “basket” of gluten free bread and cakes that was available if you asked.

The location is PERFECT! Literally right on the beach and in walking distance of shops and bars with a great selection of restaurants right across the seafront - most of which had a good understanding of gluten free (sin gluten). Blackbeards and Tom Browns is a must!

Katmandu is decent for a family day out and water sports and boat trips directly on the beach.

We witnessed a few hotel guests complaining and unsure why - we didn’t experience anything to complain about. The only thing I could think is that they may have paid for “the level” and didn’t get the service they were expecting. No complaints from us though.

All in all would definitely return if the price was right but would stick to B&B or just room only.