Melia Calvia Beach

Currently staying at hotel, it’s a great location, very nice clean rooms, I have marked it down purely on service in restaurant, My son has a gluten intolerance which we mentioned on first evening, they have it written all over the restaurant that they cater for food allergies yet not helpful at all, we had the pasta most eves but tonight it wasn’t cooked properly!! A few evenings we were not offered a drink, and when we went up to the bar we were told someone would come to table but this didn’t happen!!

Unfortunately, our stay at Meliá Calviá Beach was quite disappointing, particularly in terms of hygiene and the overall quality of service.

We were staying in Room 708 with our one-year-old baby. We noticed a large amount of hair on the mirror in our room and reported it to reception at around 7:00–7:30 PM. We were told that the room could either be cleaned or that we could be moved to another room. Since we had a lot of luggage and were travelling with a small baby, changing rooms would have been very difficult for us, so we simply asked for the mirror to be properly cleaned.

When we returned to our room at around 10:00 PM, the mirror had still not been cleaned. We therefore went back to reception and reported the issue again.

Later, a housekeeping staff member came to the room. We showed the problem again, and the mirror was simply wiped with a cloth. However, instead of removing the hair, the cleaning caused it to fall from the mirror onto the chair and surrounding areas. The staff member then left without cleaning the hair that had fallen onto the furniture.

After the staff member left, we noticed the extent of the problem. We have photographs showing the condition of the mirror as well as the hair left on the chair and other areas of the room.

The problem itself was already extremely unpleasant, but what disappointed us most was the way it was handled. We reported the issue around 7:00–7:30 PM, reported it again around 10:00 PM when nothing had been done, and even after the second report, the problem was still not properly resolved.

As a family travelling with a one-year-old baby, basic hygiene in our room is extremely important to us. We certainly did not expect to encounter this level of cleanliness or such a poor response to a problem that we had reported.

In addition, we generally found most of the services provided by the hotel to be inadequate. The overall quality of service and the level of attention given to guests’ needs were below the standards we expected from a hotel of this level. Unfortunately, our overall service experience throughout the stay did not meet our expectations.

We are sharing this review so that other guests, especially families travelling with young children, are aware of our experience. We sincerely hope that the hotel management takes this feedback seriously and improves its cleanliness standards, overall service quality, and the way guest complaints are handled.

What has happened to Melia?!

This morning’s breakfast was a real disappointment and far below the standard one would expect from Melia.

The presentation of the food was poor, and the lack of variety in fresh vegetables was disappointing. Even worse, some of the salad leaves looked wilted, with rotten parts that should never have been served. The tomatoes were tasteless, and the condition of the fruit was equally unacceptable. How can a mushy, sour kiwi be put on display for guests to eat? It was genuinely disgusting.

My mother, who has poor eyesight, took some of the kiwi without being able to properly assess its condition. As soon as she tasted it, she had to spit it out. This is not simply a matter of presentation or personal preference; it raises serious concerns about food quality and the care taken in selecting and serving fresh produce.

The service was equally disappointing. There appeared to be insufficient staff in the restaurant, with the team visibly rushing around. We asked for the drinks and wine menu but never received it, even by the time we had finished eating. This is not the level of service one expects from a hotel of Melia’s reputation.

Furthermore, we were told that the beach loungers were no longer available because the season had ended apparently and it’s a mid-October. While seasonal arrangements may be understandable, the lack of availability significantly affects the holiday experience, particularly when guests are not expecting such facilities to be withdrawn.

Overall, I am very disappointed. The combination of poor food quality, inadequate service, apparent understaffing and the withdrawal of beach facilities has had a genuinely negative impact on our holiday.

Melia is a recognised hotel brand, and guests reasonably expect high standards of food quality, cleanliness, service and overall hospitality. What we experienced this morning fell well short of those expectations.

I strongly urge management to address these issues as a matter of priority, particularly the quality and freshness of the food being served. Guests should never have to question whether the fruit or vegetables on display are fit to eat.

A holiday should be an opportunity to relax and enjoy oneself, not to be confronted with such avoidable disappointments. I hope this feedback will be taken seriously and lead to meaningful improvements, rather than simply being acknowledged and forgotten.