HSM Don Juan

Myself and my husband rebooked this hotel after visiting a few weeks earlier in June and loving it. My honest review....its an adult only hotel what we loved and appreciated(we've done all the family kids hotels over the years) good mix of ages couples,groups etc and nationalities. The majority of the hotel has pool views,we didn't book a pool view this time but we were allocated one(bonus!) The room has hand-wash,shampoo(no conditioner) shower gel,room has a hairdryer. It has a fridge and 2 glasses,no kettle or iron(fine by us) The shower is great we were there 3 nights on both occasions and cleaners were in every day 😇 The bed is so comfy,with a couple of pillows each and a thin quilt if needed. The air conditioning is the best ive ever came across,this was wall controlled and also a ceiling fan(all needed at temps of 36°) There was absolutely no sunbed wars at all(bliss) you could head to pool at 11/12 am and still gets beds easily,theres also bali beds what look comfy but by god they make you hotter again 🥵 We found the unlimited brunch to be great,with an avid selection of cereals,breads, salads,fresh fruit,pastries,hot breakfast items etc then towards lunchtime they added,burgers,pizzas, ribs,salmon etc. Various juices,waters,teas,coffees,absolutely spoilt for choice,with the staff working endlessly to keep the food topped and and also the place tidy.Your food can be eaten inside with air con or outside if you like, no plates to be taken to sunbed but you can take drinks in paper cups. Once the brunch stopped serving though there is nothing available to buy food wise so either fill up or your off to the shop. The bar has some good drinks,all served in fancy plastic glasses(look real) so you can drink them in the pool. Hotel towels can be hired for €20 each what is refunded fully once you hand them back in. Dj plays great house music on a weekend but not stupidly loud. We found this hotel to be a little gem,very chilled out vibe if thats what you like and will definitely return again for a 3rd visit.

Avoid this hotel at all costs. We stayed 7 nights but checked out a day early because it was unbearable. Fresh towels and bedding had other people’s hair on them every single day. The water pressure was a nightmare — the shower would randomly shut off, then blast scalding hot or ice cold water with zero consistency. Cleaners left dirty rags in our room on three separate occasions. Worst of all: bugs. Insects crawling on the floor, one fell out of a pair of shorts, and we found a dead bug on the duvet. Unless you enjoy bug roommates, strangers’ hair, and unreliable water, stay far away.

We came here for our first break away from our teenage kids in 18years! We love club, rnb, ibiza music and modern hotels.

Transfer was around 4omins from the airport and as we had an early morning flight we arrived around 11am. Luckily our room was ready and we went down for brunch right away which was a really nice surprise.

Our room was lovely, we had a premium room with the patio and loungers, air con was fab, decor lovely. The only gripe I'd have with the room as there's a dresser/desk but no plug point or mirror which meant for me to get ready I had to hog the bathroom as that was the only plug with a mirror so maybe add a mirror over the dresser.

The pool was lovely, temperature was amazing not freezing cold but tepid, very welcome for me as I hate freezing cold pools! The bean bags around the pool were a lovely touch and we used these a lot to lay around the pool edge and dip our legs in. We always could get a lounger down by the pool as we get up around 8am and even after breakfast around 11am u can find a bed. The prices from the bar were really reasonable and waiter service to your bed too, always smiling and happy. The staff were so friendly, from the cleaners to the bar and restaurant staff and that was really lovely. The food was amazing from the breakfast to the added brunch items closer to lunch, there was always something to eat and of a high standard, the only thing I will say is as others have mentioned it isn't very hot so by the time you sit down its nearly cold ( hot items) the warmers are below the food and not above like some hotels maybe this has something to do with it only being warm but not a massive deal, the food and the whole brunch concept is really fab and a great touch. Quite mixed ages staying here, mostly 16-30s but there were a few couples in their 40s and 50s like us.

The only downside.... sadly our trip was spoilt by big groups who took over the entire pool from around 12/1pm drinking, shouting, smoking, and drinking and vaping IN the actual pool and jacuzzi😡 one nationality in particular who thought they owned the place and had no respect for anyone else. It wasnt limited to just one group either as over our week stay we had at least 3/4 new groups all doing and acting the same way. Shame really its not just a couples place and I didn't think they allowed large groups which I did check before booking but seems this isn't the case. We spoke to a few other people staying there who also had the same opinion and said the big groups were a problem and should be more a couples place so not just our opinion and the last day it was so bad we went to the beach to get away from it. Sadly the group of boys above us liked to flick their ash from their balcony and other items while we were asleep ( 12pm onwards!...as most of these groups dont go out till 11pm onwards) rather annoying on both fronts but not the hotels fault as such, although maybe they should look into their group policy as it is very off putting to most people. The music was way too samey every single day, the mornings were fab relaxed chill vibe music but the afternoons changed and were just a thudding constant bass with no lyrics (and we love our club/ibiza tunes even as an older couple) a group of young girls aged 23 even asked what we thought of the music and when we said about it they said omg we think the same! Some current tunes with some lyrics would be nice just for a change and it was VERY loud, and we love music and loud music but this was slightly too loud and mostly house music, again just maybe changing it up a little would be enough.

We jumped on the bus to Palma 2/3mins walk to the bus stop as we had a cloudy overcast day and that was great, it was about 35mins to Palma and we got off and walked around the grounds of the cathedral and main town, had a drink then jumped back on the bus.

The beaches are gorgeous 😍 crystal clear water and the hotel is about 5/6mins walk from the main beach in magaluf and about 15mins from Palma Nova. The bars and restaurant's all along the front are really nice and it was a lovely vibe along the front from magaluf to palmanova. We never went anywhere near the strip after seeing it- NOT our thing at all, half the kids going clubbing looked about 14years old plus, out in the skimpiest outfits 🤣made us feel old 🤣 but thats maguluf for you i guess.

If you stick to the beachfront its a lot more relaxed couples/family vibe.

Overall - we would say this is deffo more a 4 star than a 3 star. As i say we didnt have our teens with us this time, we went as a couple we had a great time and we have recommended the hotel to other people. Its very modern and nicely decorated with very friendly staff and lovely food - 10/10 for the brunch concept 👍 just get rid of the big groups and it would be spot on!