- Majorca Holidays
- El Arenal
- Palma Bay
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Palma Bay
Spain, Europe
El Arenal
This popular holiday hotel is situated in a quiet part of El Arenal in the island of Majorca, Spain. The airport is conveniently close since it is just about 15 minutes away by car. Guests will be happy to know that the nearest beach is at a walking distance from the complex. The famous bars, nightclubs, restaurants and shops of the area are just a short stroll away, the city of Palma with its restaurants, elegant shops and museums is within easy reach. Travellers will love to spend the day in the outdoor pool area sunbathing on the edge of the pool, resting under the shadow of an umbrella or having a refreshing swim. The restaurant offers delicious food options to please all types of tastes. For visitors comfort and relaxation, the rooms are equipped with cosy beds and all the essential amenities needed to have the best experience in town.
Facilities
- Wheelchair-accessible
- 24-hour reception
- Mobile phone coverage
- Wired Internet*
- Wi-Fi*
- Car hire
- Medical service*
- Bicycle hire service
- 24-hour security
- Air conditioning in public areas
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
3.5 Very Good5,260 reviews
Excellent
29%
Very Good
23%
Average
19%
Poor
11%
Terrible
17%
Location
Cleanliness
Service
Value
Don’t waste your money
One of the if not the worst all-inclusive experiences I’ve ever had — and sadly, one we won’t be repeating.
From arrival, the experience was poor. We were met by a rude and aggressive member of staff who gave us unclear directions to the relocated reception. The welcome when we eventually checked in was equally unwelcoming.
Our first room was damp and smelt awful. After complaining, we were eventually moved to a slightly newer block, but even then the room overlooked a side road and the building could be accessed by anyone leaving us feeling unsafe on occasions
The food was possibly the biggest disappointment. A miserable, windowless lower-ground-floor dining room, limited choice and food that was barely warm. Not what you expect from an all-inclusive holiday.
The alcohol situation has already been covered in other reviews but they are not wrong and the glasses you get are barely half a pint
The hotel and pool areas are tired, dated and desperately in need of investment. We also found the hotel and resort to be heavily geared towards German visitors, something British holidaymakers may want to consider before booking.
The only saving grace was the entertainment team, who worked incredibly hard and remained cheerful despite everything.
We booked this as a much-needed mother-and-daughter break. Instead, we spent the holiday trying to make the best of a very disappointing experience.
Do your research before booking. We certainly wish we had. We would not return and cannot recommend this hotel.
Majorca sept 26
Overall we got what we paid for , everything clean and tidy , food hot and miss. Check in was a little slow but relaxed. Walls on the rooms so thin could hear every noise . Beach about 5 mins walk and buses easy to get anywhere.
Review by Joe P Spalding, United Kingdom
Nice stay in Palma 👍🏊♂️🌞
Very nice place, lots of pools to choose from, very kind and serviceminded personal, the food at the buffets was ok! I had booked a half-board but I could upgrade it to all inclusive for a very reasonable price! The room was also fine, it suited my needs very well! So I can recommend this hotel if you thinking of going to Palma!
Review by mickelj2015 Sollentuna, Sweden
Pleasant
Nice Hotel not far from the Beach and local shops and bars. Staff are friendly. The food was good and varied. We had a good stay here, although it could get a bit noisy in the night with people shouting.
Poor
Extremely Disappointing Stay – Would Not Recommend
Our stay at MLL Palma Bay Club Resort was extremely disappointing from start to finish. Unfortunately, the standard of service, cleanliness, food and overall atmosphere fell well below expectations.
The staff were uninterested, unhelpful and, in some cases, downright rude. We got stuck in a lift during our stay, which was a worrying experience. On another occasion, a member of the restaurant staff was rude and aggressive towards us. I also became stuck inside our room when the door handle fell off. We reported the issue and made a complaint, but nobody seemed interested in helping us. We never even received a response from the manager. The attitude of reception staff was equally disappointing, with little assistance or concern shown when we raised problems.
The cleanliness of the room was unacceptable. There was hair all over the room, and I even found a massive ball of hair stuck to my towel. This made me question whether the towels had been properly checked before being put out for guests. To make matters worse, some of the towels had holes in them.
The food was awful, and the atmosphere in the restaurant was unpleasant. Guests were pushing and shoving, making mealtimes stressful rather than enjoyable. The quality of the food was so poor that we had to spend additional money eating and drinking outside the hotel, despite having paid for an all-inclusive holiday.
Communication was another major issue. We were given virtually no information at check-in. Although October was still listed as being in season, there was no entertainment available, despite a “What’s On” board suggesting otherwise. The pools were also closed, and we were not informed of this in advance. These are important details that guests should be told before or upon arrival.
We were also charged a €6 deposit for drinking cups, but the cleaning staff took our cups away, meaning we could not return them to reclaim our deposit. This was yet another frustrating experience that could easily have been avoided.
Overall, this hotel ruined what should have been an enjoyable holiday. Between the poor customer service, safety concerns, lack of cleanliness, terrible food, closed facilities and lack of communication, we felt completely let down. The failure to respond to our complaint made matters even worse.
I would not recommend this hotel, and I certainly would not return. Guests deserve clean rooms, safe facilities, decent food and staff who are willing to help when things go wrong. Sadly, we experienced none of this to an acceptable standard.
