Sol Mirador de Calas

A lovely clean hotel that has a feel of luxury. Sadly quite a way from the airport.

Food was OK although salad and cold foods could have been colder.

Some customer friction in the use of tokens to get a cup for a drink during the day - an unusual process for an All Inclusive hotel.

The snack bars closed 1-3 and that doesn’t really work.

More self service would be better both for guests and staff I suspect.

The views around the whole hotel are stunning. We stayed in a family room 2 parents and 2 children. The air con barely worked. You could feel it when you first walked into the room then you felt nothing so night times were horrible. Complained several times and they came at 11:30 on the day we were leaving to fix it. There’s no other air con around the hotel in the lobbies or bar areas so evenings were just sweaty and pretty unbearable. This kinda spoiled the holiday. The food was actually decent quality and nice. The desserts were nice too. Food was quite repetitive but it was decent. You have to pay for better drinks and spirits. On your last day if you have a night flight you get your all inclusive wrist band cut off on checkout at midday and they will want €25 per adult and €12.5 per child to use the all inclusive for the rest of the time you’re there unless you upgrade to the vip when you’re there anyway. You have to be up around 6-7am to get a poolside sunbed otherwise forget it. The pool is really nice but the lifeguards are terrible really. They’re also giving out towels and don’t seem to watch the pool like they should. Both the pools are quite deep so very small children need to be aware and the small pools are literally about 8inches deep. The lifts are super slow so I used the stairs most of the time. I was on level 4 so it wasn’t an issue but there’s 12 levels on one of the blocks and 9 on the other. The entertainment team were really good , fun and engaging. We had a nice holiday but by the end of the week I couldn’t wait to get away from the heat. And it wasn’t just the sun it was the lack of AC everywhere.

I just came back from my stay and was very pleased with the resort. I want to thank all staff that are working extra hard every day to cater to our needs. They are all kind and helpful. The things that made appreciate my stay was: the mini club, the entertainment, the food, the pools. I really want to praise the Mini club for all their efforts and amazing entertainment for the kids, my son really loved it. The food Breakfast- Lunch- Snack bar was 10/10 for me , good choices for holidays and for kids. The entertainment was great as well, mini disco was highly appreciated. The rooms are basics but decent and make it easy for the cleaners to provide daily cleaning . The one thing I can recommend for The hotel, if they want to improve their services /offer:

• despite the clear sign that says it’s forbidden to reserve a sunbedby the pool, people wake up at dawn to go and place their towels . They should be fined . When you go down by 08/09 am there are no sun beds leaftaround the main pool . They should be fined or the resort should make people pay to reserve a sunbed .

• Access toThe beach is a 15/20 min walk and since the pools are very busy it would be good to have a shuttle for people with limited access , aV Type car that leaves every hour or so .

Then the one thing that really annoyed me but not the resort’s fault is people smoking in kids area. People smoking by the kids pool or during the kids mini disco when kids babies are around. It really turned me off. The resort should prohibit smoking.

Overall very nice stay and very good for value . I will definetely come back. Thank you !