THB Flora

I was extremely anxious for our stay after reading the latest reviews but it really did exceed all expectations. Room was brilliant, we stayed in 130 Flora 1. Buffet was great every night, lovely restaurant staff. Pool was available and clean every day, handy little shop, spa, souvenir, gym accessible every day. Free WIFI and bar open late every night with music/entertainment. Flora 2 seemed a way and where all the main trouble was and from what i gathered, they was the self catering apartments so i’d be cautious if you’re booked under that, just take extra safety measures and don’t leave your valuables in the room. I would definitely return, pram/wheelchair access all over the hotel and overall a really enjoyable, fun stay.

I am writing this to warn other travelers about the shocking security failures and completely unacceptable management response we experienced at THB Flora. We stayed here in September for a wedding, which was completely ruined by a massive wave of crime on the property. During our stay, multiple guest rooms allocated to our wedding party were robbed in targeted break-ins. The perpetrators committed breaking and entering, robbing guests of their personal belongings and valuables right out of their rooms. This was not an isolated incident, but an organized breach affecting numerous rooms in our group, over a few nights. Security should have been a priority after the first break-in. When we brought this incredibly stressful and dangerous situation to the attention of the hotel management, their response was nothing short of disgraceful. They were completely disinterested, dismissive, and showed absolutely zero empathy or accountability for the safety of their guests. They did not assist us or take active measures to address the security breach. A holiday and a milestone celebration were ruined by a total lack of basic security and a shocking absence of customer care. I would strongly advise anyone—especially families or large event groups—to avoid this hotel. The property is unsafe, and the management simply does not care.

After reading some of the recent 1-star reviews, we were quite apprehensive about our 4-night stay, but I'm pleased to say our experience was much better than expected.

We were lucky enough to be upgraded from a studio to a suite on arrival, which was a fantastic start to our holiday. The suite was spacious, comfortable, and had everything we needed for our stay.

We booked half board and were really impressed with the food. There was plenty of choice at both breakfast and dinner, and we found the quality to be very good throughout our stay.

The hotel is situated in a quiet location up a hill, which we actually found to be a positive as it was peaceful and away from the busier areas. If you don't fancy the walk back in the evening, taxis were readily available and cost less than €5 to take us back up the hill.

The pool area was kept clean and tidy every day, and the pool itself was lovely and warm. The only thing to be aware of is that it is quite deep, so it may not be ideal for very young children or less confident swimmers.

If I had to mention one area for improvement, it would be the room doors. They seemed quite old and could be difficult to lock properly at times, so they could probably do with being updated.

Overall, we had a really enjoyable stay and felt that some of the negative reviews did not reflects what we experienced we found it to be clean, comfortable, and good value for money. We would definitely consider staying here again.