THB Flora

Stayed here for a wedding as majority of the bridal party where staying there and we had a discount code. We stayed in a junior sweet which was on the small side but had a pool view which was nice and we were up high. The breakfast was fantastic they put on a great choice . Very windy where we were . Pool was freezing aswell . There was no atmosphere around the pool no entertainment nothing . When it was a full house over the wedding . Its also up hills but taxi too strip is €4

Then came the bad part which is the real reason . The night before my nieces wedding over 30 rooms where broken into and robbed , passports, cash, clothes, jewellery, and the rooms where located across the road where there's no cameras . None of the guest knew that neither did my niece whose been going there over 10yrs . So whoever robbed the rooms which were majority bridal party knew there was no cameras . It had too br an inside job aswell because some of the doors where relocked and that can only be done with actual key and next day when people where out some stuff turned back up. We all were getting phone calls off each other while out saying get back and check your rooms because staff weren't checking all rooms were safe . Taxi after taxi was pulling up checking rooms but it was all the rooms across the road with no cameras and none on the side where reception was . Not a coincidence. The police were called and the manager didn't even go to the guest to see if they were ok or to even apologise. They got nowhere with the manager , the reception was useless aswell . Reviews online show across the road gets robbed alot but yet management don't do anything about it or even install cameras so they know who it is . Wouldn't be recommending this place too anyone. Even my niece went too talk to the manager as they brought alot of business to the hotel and got nowhere . We were scared the rest of our holiday incase our room got broken into and it ruined the rest of our holiday.

I am writing this review both as a deeply concerned parent and as a experienced hotel manager from Cork, Ireland. My daughter stayed at this hotel the night before her wedding—a time that should have been joyful and stress-free—only for the experience to be completely ruined by serious security failures and appalling customer service.

During the stay, a major incident affected multiple guest rooms across the property, not just the wedding party. Shockingly, the room locks were broken, leaving guests—including young children—feeling completely vulnerable, unsafe, and terrified in a foreign country.

As someone who manages a hotel, I understand better than most that operational issues and technical failures can occur. However, what defines a hospitality establishment is how leadership and staff respond when things go wrong. That response is your saving grace, and in this instance, management and staff failed miserably.

The front-of-house staff on duty were clearly untrained to handle a basic emergency or critical security incident. More damning than the lack of training was the absolute absence of empathy. No genuine support, assistance, or reassurance was offered to families left feeling unsafe in their own rooms.

To leave guests, especially a bride on the eve of her wedding and families with young children, stranded in fear with compromised room security and zero duty of care is utterly disgraceful. Equipment can fail, but a complete breakdown in basic guest safety, crisis management, and elementary human empathy is unacceptable. I strongly advise travelers—particularly families and wedding parties—to think twice before booking here.