Seaside Los Jameos Playa

Hotel was clean and so were the rooms which had everything needed. Hotel had very good facilities with plenty of sunbeds although could have had a few more parasols. We had 2 rooms as we travelled as a group of 5, both rooms had minor problems that were rectified very quickly. Food choice and quality was very good. Location to beach, shops and restaurants was good. Now for the big BUT which is the all inclusive drinks, service at the pool bar through the day was ok with only a 5 minute wait but most of the cocktails just taste of soda water so we avoided these after a couple of days. Evening service in the Berlingo bar is awful, waiting over an hour for a drink so we complained to the customer liason person who was due to call me the nexr day to see if things improved. No phone call and the service did not improve so we went out and purchased our own drinks. This puts a black cloud over the hotel which is a shame as everything else was spot on.

I could not find anything negative about this hotel before or after I booked it, and after visiting I cannot find fault with it in any way!

We arrived just before dinner was finishing and were sent straight to the restaurant. We said to one of the gentlemen setting tables that we had just arrived, expecting him to say they were just closing, and his response was ‘welcome to the hotel’. I knew then we had picked a good place. All of the staff we encountered over the week were lovely and all very hard working.

The food was one of the best I have ever had at an AI hotel. We were spoiled for choice, and our kids especially loved the fresh pizza. I loved that the cava was served in a flute around the pool. Little touches just make it feel premium!

We based ourselves around the kids pool each day and it was brilliant for the kids to pop in and out of the kids club and the pool. I was amazed at the selection of activities they could take part in. They both made a canvas bag, painted a t shirt, made sand art amongst other things. It really was great that it was all included. The staff work really hard to ensure the kids have great fun and feel included.

Our family room was cleaned each day and was big enough for us all. Our block was very quiet at night and we all had great sleeps. The grounds and pools are all well maintained.

On our last day we had a late flight and were able to keep our room until 7pm which meant we could relax and enjoy the full day. I have had to pay for this at other hotels, so it was another great service.

I feel like a week went in too quickly and we were all very sad to leave. We are already saying we would like to return, and can see how so many others return year after year.

I would recommend this hotel to everyone. It has a lovely safe, clean, welcoming atmosphere and we thoroughly enjoyed our stay!

Overall, we had a really lovely holiday and would happily return, but at the moment I’d say this is a good 4* hotel. I understand the hotel is aiming for a 5* rating, but based on our experience it doesn’t quite compare to other 5 stars.

The grounds are beautiful and the pools are a lovely temperature. There was always plenty of choice in the buffet, the fresh pasta station was excellent and fresh waffles were so good. It was also nice that branded drinks were included with the all-inclusive package. The animation team were fantastic.

There were a few things that let the hotel down though. We had a standard twin room with an extra bed for our son. It would be absolutely fine for a couple, but once the third bed was in there it took up most of the space and blocked the patio doors, leaving only a tiny gap to squeeze through (see photo). Our terrace was also very small and looked straight at a wall, while my parents, who were next door as a couple, had a much larger terrace with a much nicer view.

During our stay, my son found human poo in one of the pools. The lifeguards fished it out with a net, but the pool stayed open. When we questioned the lifeguard he just said ‘it was only small, I have taken it out now’ I was surprised nothing else was done?? This made us very uneasy. They didn’t even get anyone out of the pool while they were fishing it out.

We also saw a few hygiene issues. At the smash burger station, the chef handled raw burger meat and then immediately picked up burger buns and salad with the same gloves. The chefs were flat out most of the time, maybe this could have been avoided if there were more staff?Several guests noticed and commented and the chef was abrupt and carried on. The hand sanitiser stations in the restaurant also never seemed to be working whenever I tried to use them. I previously read reviews on Facebook regarding sickness in the hotel before we arrived - maybe this isn’t helping?

The sunbed situation needs sorting. People were reserving beds before 8am and not returning until mid-afternoon, yet the towels were never removed despite the hotel’s policy.

Housekeeping was also disappointing. We arrived to dusty bedside tables, sideboards, the kettle and even the bathroom bin, with hairs still in the bathroom. The same dust was still there when we checked out a week later.

Service was a bit hit and miss. We travelled as a family of five (four adults and one child) but were always squeezed onto tables for four with an extra chair on the end. When we politely asked if we could use a table for six, we were made to feel like we were asking for something unreasonable.

Despite the negatives, we still had a great holiday. The hotel has so much going for it, but with better housekeeping, improved hygiene, more staff and stricter enforcement of the sunbed policy, it could easily live up to a 5 star rating.