Beatriz Playa and Spa Hotel

I’ve just returned from a 10-night stay at Beatriz Playa & Spa, and unfortunately I wouldn’t return or recommend this hotel.

The hotel is in a beautiful beachfront location, and I really liked the open, spacious feel of the building. However, it’s very tired and in desperate need of a refurbishment.

The biggest disappointment was the food. It was extremely repetitive, with lots of unusual dishes that didn’t really make up a proper meal. There wasn’t much choice, and although you won’t go hungry, after just two days we gave up on the all-inclusive food and ate out for most of the holiday, which completely defeated the purpose of booking all-inclusive.

Housekeeping was also poor. My room wasn’t cleaned every day, and I had to ask twice for it to be cleaned. Most days the beds were simply pulled back into place rather than properly made or the room thoroughly cleaned.

The worst part of our stay was finding cockroaches in the room. I was even woken at 2am by one crawling on my face, which was incredibly upsetting. The response from the hotel afterwards was disappointing. It took far too long to get clean bedding and assistance, and the way the situation was handled was far below what I would expect.

also had bird poo on sun beds that weren’t cleaned.

The staff were a mixed experience. Some were genuinely friendly and helpful, but others came across as rude and uninterested.

Overall, it’s a shame because the hotel has so much potential thanks to its fantastic location. Unfortunately, the poor food, lack of cleanliness, pest issues, and inconsistent service mean I wouldn’t stay here again or recommend it to others.

We’ve had a lovely time here. 2 adults and a 7 year old. There was plenty of choice every meal time, something for everyone. At least 2 types of meat, fish, plenty of salad, veg, rices. and pasta dishes. The room was cleaned every day, the cleaner did a fab job even folding up my grandson’s pj’s and placing them on his pillow. The child’s sofa bed was very comfy. We didn’t find any of the staff to be rude or unhelpful, maybe other guests are forgetting that we’re in Spain and not all of the staff speak English? The only rude people we encountered were other guests. We didn’t use the pool, it was too crowded with adults sitting in the shallowest parts by the steps which made it almost impossible for children to get into the pool, we spent every afternoon in the sea which is a 2 minute walk away. I’ve seen some reviews where people have complained about rubbish lying around. This is Lanzarote, the windy island! And if people actually put their rubbish in the bin it wouldn’t happen. Overall it’s been a lovely holiday. The hotel is a 3 star, you get what you pay for! You can’t expect champagne when you pay for lemonade!