- Lanzarote Holidays
- Puerto del Carmen
- Beatriz Playa and Spa Hotel
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Beatriz Playa and Spa Hotel
Spain, Europe
Puerto del Carmen
This superb beach hotel enjoys a prime setting on the outskirts of Puerto del Carmen on the stunning island of Lanzarote. The hotel boasts an idyllic setting in front of Matagorda Beach just 4 kms from the centre of the town where guests can explore a myriad of restaurants, bars and shopping venues. The airport is conveniently situated just 4 kms away. This contemporary hotel allures guests with the promise of luxurious surroundings, exceptional facilities, impeccable service and attention to detail. The guest rooms are beautifully-appointed and come complete with modern amenities for visitors' convenience. The hotel will appeal to sports enthusiasts and relaxation seekers alike with its array of first-class leisure and recreational facilities. All guests will appreciate the delectable dining options the restaurant has to offer, offering delightful specialities from all over the globe.
Hotel Information
Pamper yourself with a visit to the spa, which offers massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, an outdoor tennis court and a sauna. Additional amenities at this hotel include complimentary wireless Internet access, concierge services and an arcade/games room. Getting to nearby attractions is a breeze with the local area shuttle (surcharge).
Facilities
- Darts
- Tennis*
- Billiards*
- Spa treatments*
- Massage*
- Sauna*
- TV lounge
- Entertainment programme for children
- Entertainment programme for adults
- Children playground
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
3.5 Very Good6,179 reviews
Excellent
30%
Very Good
28%
Average
20%
Poor
11%
Terrible
11%
Location
Cleanliness
Service
Value
Good value but not very efficient
Room was slightly dated but ideally not spending much time in it anyway in a place like this. Food is manageable if all inclusive but lacking variety and has moments where it's a bit of a letdown.
Where it really lacks is the amenities. Sports bar not included in all inclusive so pay your own drinks and same for entertainment area. Bit of a letdown but not the worst part.
Pool is nice and large, but loungers aren't the most comfortable and the pool rules state "loungers may not be reserved" as im sitting on the balcony at 19:05 over an hour after pool closed there are towels left on loungers that were there since I arrived. Loungers may not be reserved, until they are and nothing is done about it. Should be plenty loungers to choose from but so many are reserved and in awkward numbers that its so difficult to find 2 together for myself and partner which feels unfair given the towels I can see are from the same family of 3 and 2 of them didnt even come to the pool yesterday so that was 2 wasted loungers for other paying guests that had to walk around aimlessly for half the morning until other loungers came available that weren't shrouded in shade or next to a fence dividing the hotel and public promenade. Would be nice if staff stuck to their own rules and removed the towels.
Communication can be lacking from staff as well. For dinner you need the paper booklet your key is in to be let in and the pool bar closes at 6, which means you cant get pool towels after 6 either which wouldn't be an issue if we had been told but it was never mentioned.
Overall not a terrible experience, biggest issues are staff allowing guests to break rules and ruin it for others and communication could be better on arrival. Would visit again but will be reserving a lounger in spite of the signs next time
Fine time
All was very good, persons are frendly
4th Visit
Just returned from our 4th visit at this hotel. Having visited on numerous occasions, we knew what to expect and pleased to say everything was the same as our previous visits. We stayed for 1 week on a half board basis however we chose not to bother using the restaraunt at all this time due to the food not being the best on our previous visits and we ate out everyday instead. We choose this hotel for its location. Right on the seafront and close to amenities. Rooms were always cleaned and fresh towels provided. We used the spa which was lovely. Once again i had emailed ahead to ask that we were allocated the same room as last time as the sea view we had was lovely and once again the hotel delivered and actually gave us a room with another better view. They have now done that on 2 separate visits and long may it continue. Thank you so much! Another nice touch as returning guests was a basket of fruit, however we didnt get chance to eat it. Maybe a bottle of wine next time? 😀 and also a letter from reception inviting us to meet with guest relations who would cater to anything we needed. Really nice touch but not needed as everything was satisfactory. The only negative was towels round the pool very early so all the good spots were already taken by the time we decided to go to the pool. Maybe someone should be keeping a better eye on this and removing towels that are clearly not being used however it didnt put us off and not really the hotels fault that guests are selfish. With that in mind, we would definately stay here again as we love matagorda and cant beat the hotel for a lovely base. Hope to see you next year!
Review by craig956 Holywell, United Kingdom
Great time!
Great hotel! This was our second time coming and we really loved it again. We decided to do all inclusive this year and that was so much better. The room was clean and tidy, and we loved our sea view! Will definitely go back again. Staff all so helpful
Review by Donna C England, United Kingdom
Excellent family holiday
After reading some very negative reviews I felt compelled to let you know of my experience. The hotel is tired and a bit shabby in places but was extremely clean. The location is opposite a lovely beach and although you feel you can reach out and touch the planes they didn’t bother us . Actually we’re talking point. The food for a buffet was really good fresh fish and meat plenty salads and deserts . Something for everyone. Even a 6 and 2 year old. We were half board but were able to swap dinner for lunch which was great .We didn’t use the kids clubs but they were available. The main pool was heated which made such a difference for everyone enjoying . This is a good value family hotel.
Review by lorrainegraham Paisley, United Kingdom
