Name: Bakour Lanzarote Splash
Address: Calle Juan Carlos I, PUERTO DEL CARMEN, PUERTO DEL CARMEN, 35510, Spain
Telephone: +34928513520
Price range: from £0pp (7 nights includes flights and transfers)

Select Room & Board Basis | Sunspot Tours

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General view

Just spent 1 week here as a family of 3. Two adults and one 9 month old baby. 

Accommodation- very nice apartment style. Spacious and extremely clean. Unfortunately when we arrived at our room/apartment there was a cockroach in our room. Reported to staff who got rid of immediately and there were no other cockroaches throughout our stay. Just bad luck I guess as the actual apartment was spotless and staff cleaned it vigorously every day. Would not question hotel hygiene at all- despite cockroach mishap. Comfy bed and modern bathroom. 

Food- Probably worst part of our stay. Food is meh, average. Not as many choices as I'd expect for a 4 star hotel (partly why I would class this hotel as a decent 3 star hotel as opposed to a 4). Slightly repetitive. My partner and I aren't even fussy eaters but found some of the food to be extremely salty- especially the soup. Not ideal when trying to find things to give to our baby who is weaning and trying various solids. Desserts limited and highly repetitive. They've also been frozen and some are not defrosted fully. 
Another HUGE concern is lack of food labelling. Some stuff is labeled beef and it's clearly chicken or some stuff is not labelled at all! NOT A SAFE STAY FOR PEOPLE WITH ALLERGIES. Fortunately my family does not have any allergies but we would've been extremely anxious if this was to be the case due to lack of food labelling and often incorrect labels. PLEASE BE AWARE OF THIS. 
Also found meal times odd. Dinner is 6.30pm until 9.30pm. LONG wait between lunch and dinner. Thought 6.30 quite late for some kids. Snack bar next to pool has variety of choices for food but only ever one worker on snack bar and queues can take ages as popular. 

Drinks- excellent choice of alcoholic & non alcoholic drinks included in all inclusive. Cannot complain. Cocktails were lovely- one of the highlights of our stay. Especially enjoyed bottles of wine to help yourself to at lunch and dinner time. Only downside can be queues at bar at times as there is only one bar in the hotel (apart from small snack van at kids splash area- we never used this). 

Staff- extremely hardworking and lovely. They keep a very clean hotel- especially apartments and restaurant. All polite to my partner and I and interacted with our baby. Especially grateful for mariana on reception who noticed we were stressed after travelling with baby and tried to put us at ease as much as she could and ensured we got something to eat before restaurant closed at 9.30pm. long wait times at reception though as often only one staff member on at a time. Would benefit from 2 staff being on reception when busy. 

Entertainment: fantastic. Many activities daily for children and adults. The animation team are always interacting with the kids and have such a lovely manner with them. Especially the activity guy with dreadlocks hairstyle (Dani I believe his name is). He was very sweet with the kids. caring and kind. The kids respond very well to him. Always something going on in hotel and very well advertised as to what's happening on each day of the week.

Facilities- excellent stuff for kids. Limited for adults as only one proper bar and seating area inside and outside. Whole hotel only has one lift also which is crazy to me considering the amount of kids and prams there are. Also concerning for disability access. There are only 3 toilets by the pool which can get busy. One snack bar which is open 10am until 5pm. Food is good from snackbar. Hotel Location is great- right next to a Lidl which is handy. 10 minutes walk to shopping centre and shopping main street with lots of bars etc. Pool is great- we spent a lot of time in pool and found it very clean. Pool area could be improved cleanliness wise due to people leaving rubbish but again, staff really do try to keep on top of cleaning. 

Overall thoughts:  I would say this hotel is a very good 3 star hotel as opposed to 4 stars (based on other hotels I've stayed in that are 4 stars). However, we enjoyed our stay and would likely return in the future for the activities offered to kids alone, attentive friendly staff and delicious cocktails. 
Side note: I would HIGHLY recommend NOT staying here if you do NOT have kids. The hotel caters highly to children and families. If my partner and I did not have a child, we would've found our stay not very relaxing at all. We especially would've been disappointed by restaurant buffet. Would not recommend to couples without children/lone travellers. 

Personal recommendations for hotel: have more than one lift (or have a much bigger lift for higher capacity), more food options at meal times and BETTER LABELLING, use less salt in food, have more than 1 staff member working snack bar & main bar when busy. Offer more ice cream flavours at meal times and have on offer at snack bar throughout day also as perfect to help keep kids cool.

Good family hotel. Ideal for kids. Great entertainment team.

Just back from a great week here with our 4 year old. 
I obsessed over reviews before booking this holiday as we had a terrible experience elsewhere last year and I’m glad I did, this place really did live up to the reviews and I highly recommend it with a young family. 
We arrived in the morning and the reception was busy (as the week went on we realised it was always busy) it seems that the thorough checking in process takes up a lot of the reception staffs time which is understandable but did because frustrating each time we needed anything. 
We got to our room and realised we were in one of the rooms which had been mentioned as noisy at nighttime previously, we thought we’d ask if we could move just on the off chance and they did it immediately for us, we were in a much better location and it was perfect for the pool access with our daughter. 
The room was great, I loved the entry through the balcony and the set up worked really well. Bathroom was modern and everywhere seemed clean. The only issue we noticed was that the shower screen wasn’t the correct size meaning water ran out onto the floor, we put towels down to stop this which was manageable for the week. 
The pools were great, pretty cold which meant a lot of breaks to warm up in the sun but not unbearable, kids were in there all day no problem. Plenty of sunbeds and parasols too, people did put towels out at 8am so some days we joined in to get a good spot but it wasn’t really necessary as we always found somewhere to sit. 
As mentioned in lots of other reviews the snack bar was excellent, the guy working there was so friendly and great with the kids, by the end of the week our 4 year old was going up on her own to get water or ice creams and was very proud of herself! Everything is very tailored to families and young children. 
The food in the restaurant was lovely, some days better than others but better than a lot of all inclusives I’ve been too. The labelling of the food did tend to be incorrect at times which could be an issue if you have dietary requirements but we got on okay! There was enough choice that our daughter didn’t just live off chips and nuggets as well which tends to happen on holiday! 
The drinks are the pool bar were good too, a lot of alcohol in the cocktails! 
The location was fab too, close to the airport and the beach (just an absolute killer hill to get up walking back!) and close to rancho Texas which is worth a visit too     
Overall we loved our stay and would definitely return.

Great hotel

Came here with my partner and 2 kids for 7 nights in May 2025. Really happy with the price for an all inclusive stay! Kids absolutely loved the water slides although the pools could definitely have been warmer!! The pool with slides for younger children was the warmest and because the others were so cold, it often meant this one was often over crowded. Fabulous amount of sun loungers around each pool to be able to keep an eye on the kids playing but a lot of the parasols were broken, and there wasn’t nearly enough of them unfortunately. And if you wanted a lounger with a parasol to use, you had to get to the pool pretty much as soon as you got out of bed before they were all covered with towels yet no one around! 
Next to the main pool there was a small area that looked like it used to be a pool but was being covered with fake grass when we arrived. Once that was completed, kids started pelting footballs around the area, often ignoring younger children playing and hitting them with fast flying footballs, hitting people on the sun loungers nearby, but the staff around did not tell them to stop, even when my young daughters were playing in there and some older boys started kicking footballs around and throwing a football at my daughter’s head so hard it almost knocked her over! All to get them to leave the area so they could have it. It took her going to tell one of the staff what happened before anyone came over, and even then, 5 minutes later they were back doing the same thing and again no one came over so we just left to go out. Not sure what the purpose of that little area is supposed to be, but letting kids kick footballs around there should not be allowed! 
The food was nice and tasty but some nights there wasn’t much of a variety. Towards the end of our stay this really improved though and the selection got a lot better. There was even a couple of themed evenings.
The kids club every morning was brilliant and Danny was absolutely amazing with all the kids! He made the stay great for my daughters, we all thought he was fantastic! He’s a true asset to the hotel! 
We had a 2 bedroom apartment for the 4 of us and it was lovely. Plenty of space. Nicely furnished. Very clean. Cleaners came by everyday and left it gleaming when we came back! 
The entertainment was good, plenty to do for adults but could’ve been more options for kids in the afternoons. There was only 2 activities for kids every afternoon and often the same two games were repeated. Sjoelen and cornhole. 
Loved the mini disco every night but the location wasn’t the best. There often wasn’t enough seats/tables, and the kids would often jump on/at the staff while doing the dances, or sit at the table with the laptop on to control the music. Think it could be moved somewhere else and maybe a stage area for the staff/equipment to be on that the kids are not allowed to go onto. As well as more space for seating/tables. People were often reserving tables (leaving stuff on them) before going down to dinner at 18:30 (mini disco doesn’t start til 20:15). The entertainment after the mini disco was always good, again could be moved to a different area with more seating and a stage area used as kids were often getting too near the acts (which was especially dangerous on the night with the magic show). Staff kept having to go over and move them away so they didn’t get close enough to get hurt). 
The snack bar had a fantastic selection and was really nice. My daughters especially liked the hotdogs and chicken nuggets. The queue was often far too long as there was only 1 chef, cooking the food to order. (You queue at the bar, order the food, get given a ticket which you then have to take over to the snack bar, queue up again to give the ticket to the chef, who then cooks the food). I always avoided when the queue was long, however, even when there was only 2/3 people in the queue, you could still be standing there for 20 minutes before even being able to give your ticket to the chef to start cooking. While you are queuing, you have to stand in the hot sunshine as there was very little shade! If you needed to get out of the sun, you had to leave the queue and lose your place! 
Overall the good outweighed the bad and we enjoyed our stay!

Few issues but good outweighed the bad

Just back from a week in Bakour with 2 small children - a 2 year old and 7 month old baby. 

Rooms - we stayed in a 2 bed apartment style room. Very clean. Fan in main bedroom. No fan in the single bedroom. Air con in living space. Fridge didn’t seem to keep things very cold. Beds very comfortable. I would question the safety of the balconies behind the kids club. Smaller children could climb onto the edge and fall approx. 2m.

Food - hugely disappointing. There appeared to be 2 themed nights over the course of our weekly stay - one being Asian, the other having a selection of cured meats. Breakfast was fine. Lunch and dinner didn’t vary much and were very repetitive. The food options were very disappointing for very young children. Very difficult to find foods suitable for weaning. No real plain vegetable options - plenty of battered vegetables and cheesy options. Foods badly labelled - often labelled in reverse order or sometimes completely different e.g. a food labelled a chicken burger option when chopped was actually ham. Desserts not fully defrosted. 

Accessibility - ground floor apartments ideal for pram access. One lift in the whole hotel isn’t sufficient given the number of prams and wheelchair users. Your wristband acts as your room key which is a great addition. 

Pools - fantastic. Lifeguards always watching. Water a little cold. Was more obvious on very windy days as children got colder quicker. 

Bar - The bar area had an outdoor seating area for snacks. The breeze there was insane and many nacho plates, salads, etc.  blew off the tables. The chicken wrap is miserable and the cheeseburger is very dry but everything else is good. Drinks were very good too. Esteban in the drinks truck was fantastic.

Outside the control of the hotel but the smell of weed within in complex was uncomfortable with young children. There is a cannabis club down the street unless it was wafting from there. 

Location - The shopping centre is very close with a lovely outdoor soft play area (bring socks or be charged €1 per pair) and little trains for younger children. Within the shopping centre, there is crazy golf and a rooftop cinema. Lidl is beside the hotel with a laundrette and pharmacy both in view of the hotel too. In terms of location to the main strip, it is uphill on the return journey. 

I would return if I could get a self catering or bed and breakfast basis only.

Enjoyable stay

The most gorgeous hotel and staff so kind could not do enough for children, very clean food lovely, big shout out to Danny the kids rep was fantastic with my girls. We will be returning perfect location just a walk into main town and taxi is 3-5 euro

Amazing experience

This attractive hotel enjoys an enviable situation in Puerto del Carmen on the beautiful island of Lanzarote. Located 14.5 kilometres south of Arrecife and only 9.5 kilometres from Lanzarote Airport, the establishment offers comfortable accommodation in one of the world's natural paradises. At the hotel's doorstep guests will find a myriad of restaurants, bars, shops and entertainment venues and a gorgeous beach is situated within striking distance. Golf lovers will find extensive verdant golf courses within a short car drive. The hotel boasts beautifully appointed and well-equipped one and two-bedroom apartments. Visitors may enjoy delicious dishes at the hotel restaurant. The youngest ones may romp at the children playground while adults have a cooling dip in the pool or sip a drink from the bar. In case of a query visitors may turn to 24-hour reception.

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