- Lanzarote Holidays
- Puerto del Carmen
- Aequora Lanzarote Suites
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Aequora Lanzarote Suites
Spain, Europe
Puerto del Carmen
Located in Puerto del Carmen and just 200m. from Los Pocillos Beach, the SENTIDO AEquora Lanzarote hotel is a newly built resort that stands out for its modern interior design and for the quality and variety of its services. The majority of the rooms are Junior Suites, they are equipped with modern facilities and are perfect for those who want to enjoy a few days of the stunning environment of the Lanzarote Island.
Hotel Information
Treat yourself with massages, body treatments and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, a nightclub and an outdoor tennis court. This hotel also features complimentary wireless Internet access, concierge services and an arcade/games room.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Local and international calls
- Car hire*
- Laundry service*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent8,284 reviews
Excellent
60%
Very Good
28%
Average
9%
Poor
2%
Terrible
1%
Location
Cleanliness
Service
Value
Another Amazing holiday
Another amazing stay in This Hotel. Same high standards as the previous years experience. One thing we were not overly impressed with was the Animation team, who never once approached ourselves or our friends. It was very obvious that they gave all their attention to the French contingent. Hopefully things will be different next year. Again apart from this our holiday was excellent and we would still recommend this hotel to anyone.
Poor communication
The hotel needs to provide much more information about its restaurants and facilities for families. I found the dining arrangements quite divisive, as families appear to have only one restaurant option, whereas guests without children have several choices. This feels unfair and limits the options available to families.
Guests should also be asked about any food allergies on arrival so that the hotel can make the necessary arrangements and ensure everyone has a safe and enjoyable stay. Unfortunately, nobody asked us about allergies or dietary requirements at reception. We only discovered this on day two, after asking about the dessert section, that arrangements could potentially have been made. This should have been communicated from the beginning.
After informing the hotel of my son’s milk allergy, we were shown around the restaurant by a member of staff, who offered us a yoghurt as a suitable food option. However, after translating the product information using an online translation tool, I discovered that the yoghurt did, in fact, contain milk. I find this extremely concerning. Having explicitly informed the hotel of my son’s allergy, I trusted that any food recommended to us would have been checked and confirmed as safe for him to consume. Had I not independently checked the ingredients, my son could have consumed a product containing his allergen, potentially resulting in a serious allergic reaction. It is unacceptable that we were offered a product containing milk after making the hotel fully aware of his allergy. This incident has significantly undermined our confidence in the hotel’s ability to take appropriate precautions and provide accurate allergen information.
Subject: Concern Regarding Failure to Communicate a Reported Case of Hand, Foot and Mouth Disease We have been informed that a couple reported that their child had contracted hand, foot and mouth disease during their stay at the hotel and that the situation required a medical review by a doctor. Our concern is that, following this report, the hotel failed to communicate the incident to other guests or provide appropriate guidance regarding the potential risk of exposure. Given the contagious nature of hand, foot and mouth disease, this raises concerns regarding the hotel’s handling of the incident, its communication procedures and its responsibility to take reasonable steps to protect the health and wellbeing of guests.
Our room was okay, although the layout seemed rather back to front. The living room was at the rear, while the bedroom was at the front, where the balcony overlooks and provides access to the children's splash park. This wasn't ideal, particularly for families with young children, and the room layout could be better thought out.
Finally, finding the snack bar was a challenge. The signage around the hotel is inadequate, and it took far too long to locate it. Clearer directions and better signposting would make a big difference to the overall guest experience.
Overall, the hotel needs to improve its communication, provide clearer information about dining options for families, take a more proactive approach to food allergies, and make its facilities easier to navigate. These changes would help families feel better informed, more included, and more comfortable throughout their stay. The hotel is in a good location, with a SPAR shop just a five-minute walk away at the rear of the hotel, which is convenient for picking up essentials. The promenade is approximately a 10-minute walk away, making it easy to get out and explore the local area. There is also a lovely ice cream parlour nearby, which I would highly recommend visiting!
Tranquility
My wife and I had previously stayed in the hotel im May this year and did not hesitate to book it again. Standards are very high and the warmth of the welcome had not changed. Special mention must go to Erica in the restaurant and Huber at reception for their professional and personable approach to us as returning guests. We told Daniella, one of the managers, of our very favourable impressions of the whole week of our stay. We have no hesitation in recommending Hotel Aequora Suite for your holiday and we certainly will return.
Review by John S Ballymena, United Kingdom
Great family holiday
We’ve had a great stay at the Sentido Aequora. The rooms and balconies are lovely — clean, spacious and with fantastic showers!
We’re here with our two boys, aged 11 and 13, and they’ve absolutely loved the pools. I was a little worried when we arrived that they might find them a bit boring, as there are two fairly small main pools, plus an adults-only pool and a splash park for younger children. However, they’ve loved the main pool and have joined in with the water polo and aqua fit every day!
The entertainment team work incredibly hard and put on some amazing shows. I’ve seen comments about the entertainment being more aimed at French guests, and there may be some truth in that given the large number of French holidaymakers. However, this hasn’t been a problem at all, and the team make all the children feel welcome, regardless of nationality.
The food in the restaurant is great, with a large selection and consistently lovely fish and meat options. The boys enjoyed the pasta most nights, and the desserts were a big hit, of course! The snack bar could offer a few more options, but you can always head to the main restaurant for lunch. The snack bar is handy when you’re spending the day around the pool, and a few chips, a burger or some chicken nuggets were usually enough to keep the boys going until dinner!
The location is perfect for us — far enough away from the lively strip of bars and shops in Puerto del Carmen, but still only around a five-minute walk from a Spar, the beach and some lovely bars and restaurants. We caught the bus to the shopping centre and busier area one day, which was great, but I was glad our hotel was away from all the hustle and bustle.
I would totally recommend this hotel and think the four-star rating is spot on. I did lots of research before booking, as I was looking for an all-inclusive hotel within a particular budget, and this one really delivered. We’ve had a fantastic holiday!
A great holiday with some improvements to be made
A Lovely Family Holiday with a few areas for improvement.
Our room was spacious and was cleaned daily when requested. However, water was only provided on arrival and was not replenished throughout our stay. Travel cot was ready on arrival too.
Although the hotel had lots of families, we felt some facilities were more geared towards adults, with an adults-only pool and restaurant. The pools were also disappointing as they were not heated, despite the website stating that they were.
On a positive note, the mini disco was fantastic! Alberto was amazing with the children, who absolutely loved him. The playground was also a great addition.
I also had a massage during our stay, which was lovely and relaxing. The staff were fantastic and made the experience even better.
Unfortunately, the food was a letdown. Lunch and dinner were very repetitive, with largely the same options each day. Vegetarian choices were limited, mainly consisting of pasta and pizza. Dessert labelling could also be improved, particularly to clearly identify items containing gelatine, which is important for guests with dietary requirements.
Another downside was that the alcoholic drinks were premixed rather than freshly prepared. So they felt a bit watered down.
Overall, we enjoyed aspects of our stay, particularly the children's entertainment, friendly staff and relaxing massage. However, the lack of heated pools despite the website's claims, repetitive food and limited vegetarian options were disappointing. With improvements in these areas, the hotel could offer a much better experience for families.
