- Lanzarote Holidays
- Puerto del Carmen
- Aequora Lanzarote Suites
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Aequora Lanzarote Suites
Spain, Europe
Puerto del Carmen
Located in Puerto del Carmen and just 200m. from Los Pocillos Beach, the SENTIDO AEquora Lanzarote hotel is a newly built resort that stands out for its modern interior design and for the quality and variety of its services. The majority of the rooms are Junior Suites, they are equipped with modern facilities and are perfect for those who want to enjoy a few days of the stunning environment of the Lanzarote Island.
Facilities
- Wheelchair-accessible
- Car park
- 24-hour reception
- Late Check-out*
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Local and international calls
- Car hire*
- Laundry service*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent8,273 reviews
Excellent
60%
Very Good
28%
Average
9%
Poor
2%
Terrible
1%
Location
Cleanliness
Service
Value
Nice holiday
This was our 5th stay , unfortunately this time didnt feel like I could give a 5 star , when Eric was manager he looked after loyal retuning guests , I requested a room where adult only pool was but unfortunately got a room directly in front of the kids club , I get subject to availability but at least give us a room not near the kids when we are 2 adults wanting to be near adult only , after 2 days we was moved which we appreciated, in the past we received a welcome back note and bottle of fizz , didn’t even get a welcome back note , food was ok but very repetitive, other returning guest had similar experience to us and agreed things were not as good as they used to be , still had a lovely holiday would like to say we would return next year but will be looking maybe for adult only as not confident we would not get a room in the area we like by the adult pool , such a shame as staff including cleaners very friendly , hotel lovely and clean , even though food is very repetitive we always found something nice to eat , close to shops bars and restaurants a lovely hotel
Great hotel
Beautiful hotel and superb comfy rooms ,went all inclusive food was good but not a great vegeterian choice,all of the staff were friendly and helpful except for one young lad in the restaurant, location is good aswell plus only 10 minutes in a taxi from the airport.
Review by Tamsmith9417 Motherwell, United Kingdom
Affordable Luxury
Absolutely love this hotel. I've stayed here a few times, and it was an amazing experience each time. I would definitely recommend this hotel. The location is excellent, it only takes 7 minutes in a taxi from the airport. 5 minutes walk from the hotel to the beach. 10 minutes in a taxi from the hotel to the lively nightlife. Plenty of bars and restaurants within walking distance too. Great atmosphere in the hotel. The staff treat you like royalty, and there is always a friendly vibe with other guests. The rooms are large, and the facilities are good. I usually opt for the junior suite. The bed was massive. Free WiFi throughout the hotel. Good speeds and no loss of connection. The food is incredible. Everything I ate here was delicious. The menu changes daily, so you never get bored. And finally, this hotel offers great value for money. The best way to describe it is affordable Luxury. One guest I spoke to at the hotel said it was his 14th time staying there.
Not a great experience this time around.
My wife and I had previously stayed at this hotel in May this year and had a really nice holiday. Unfortunately there was a mix up with our room this time, due to the change of their guest relationship manager leaving the business. There does appear to be a lack of communication between the new guest relationship manager and the reception team. The hotel however did try to resolve the issue with the limited options they had. Plus points food is good and staff are friendly. We sadly will not be returning to this hotel🙁.
Review by ChrisJaneEgypt London, United Kingdom
Disappointed to say the least
I NEVER leave a negative review however always leave an honest review. Drinks - amazing. Cleanliness -room was immaculate on arrival however, not cleaned daily as requested. You request how often you wish for your room to be cleaned. I clean my house top to bottom daily therefore selected daily. This request was not met. Cleaned my own room myself. Despite addressing this twice, issue was not rectified. Cockroaches are also a huge problem here. Communal areas not cleaned. Pool area very grubby at times. Although communal toilets are cleaned every hour.
Pools- okay. Entertainment team work hard although please do not play the same playlist 4 times a day.
Food- very disappointing. Having read previous reviews had high expectations which were not met in any shape nor form. Having spoke to many returning guests this appears to be the biggest let down of the hotel. Barely edible. Dry meat that you can barely chew in the restaurant and poor snack bar food that is dry and crusty. Some days you could barely make a decent salad with the limited offerings and before anyone says I’m far from a snob or foodie.
Entertainment- not good. Day staff try their best. Evening - go out.much better entertainment in the local area. Very limited outside seating to sit and enjoy a drink on a sunny evening. Waiter service appears to depend on nationality.
Staff- cater very much so to the French. Should be a French only hotel.
Local Area- thankfully you are close enough to local amenities to go out and try to make the most of your holiday. If you are looking for all inclusive and not wanting to go out this is not the place for you.
Location- very close to airport. No need to travel on coach. Use local Taxis. Support local people.
Would we stay again - absolutely not.
Defo not a 4 star and this was a majority opinion of most guests, many who have returned for over 10 years.
Review by hkjay23 Bournemouth, United Kingdom
