THe Mirador Papagayo

What can I say, this is a brilliant hotel, this was our first time staying at this hotel and I could not fault the hotel and the staff, from the day time entertainment, they had loads of different activities from bingo to rifle shooting to archery and others in the day, the night time entertainment, is good for the kids and the adults, they want to involve everyone, the cleaners are always in everyday to clean the room, I really could not fault it, the food is the same for lunch and sort of the same for dinner but there is a lot of different food there but for how many people who are there you could not fault it, they are so friendly towards family’s and others, definitely looking to come back here next year, the views from the hotel looking out to sea are excellent, the entertainment staff I couldn’t fault at all, I would like to say a massive thank you to all of them

We stayed for 7 nights as a family of four with a 5yo and 1yo. The pool areas are great, definitely need some TLC with some tiles being loose or having fallen off but this didn’t impact our overall experience. The all inclusive drinks were good- not just local drinks- Coca Cola soft drinks, Amstel beer and good wines. Food could be better, of our 7 night stay we struggled to find a full meal on two nights, we are not overly keen on fish and the restaurant seemed to be full of fish options every night. I also think allergens could be a problem here, I overheard another guest asking whether a dish had nuts in to which she was told no only for a second chef to overhear and correct the first chef. There is allergen information displayed near the food on digital signage but it was not always easy to tell which sign belonged to which dish. We stayed in a junior suite which overlooks the sea, I would recommend this type of room. The view was beautiful. The only downside was that in an evening you could hear all of the entertainment from the hotels on the other side of the bay, again this was outweighed by the lovely room and view. The beds were very comfortable especially the long memory foam pillows. We used the free beach shuttle once which was punctual and convenient. We also used the kids club once so our children could use the small softplay. It was clean and the staff were very friendly. Unfortunately our last day was very difficult as we had a late flight and the hotel refused to extend our all inclusive until our departure. We had it until 3pm for this still left 5 hours which we were unable to eat or drink without paying. I felt this was unacceptable considering we had arrived so late on our first day that we hadn’t had anything at all. Because of the customer service during that last day I would be hesitant to book here again. It seemed you were treated very well as long as you were a guest, but once check out hit they did not care for you at all- even with two young children.

5 of us stayed for 10 nights in 2 Family rooms, Half Board. We all had a great time, staff were brilliant, Breakfast was very good with lots of choice and food was hot, great Coffee also. We only had dinner once as we prefer to eat out. I would say that the dinner was good but could be improved in terms of choice. Family rooms were great with a separate bedroom a Kitchen which was a bonus and the bathroom had a separate shower cubicle and then a bath also with shower. Air con wasn't the best but we left it on all day and this made the room a nice temperature for bed time. Cleanliness of the Hotel was very good, the restaurant was kept clean by all the staff, my only gripe would be the rooms need to be kept a bit cleaner, our floor was very dirty on arrival but i just went over it myself with wipes. Swimming pools are great, our kids absolutely loved them, great temperature in both the blue pool and black pool. Some tiles are missing on the floor of the blue pool so i would say it just needs some minor repairs to be perfect. We have been to a few hotels in Lanzarote and we will definitely return to Mirador (I'm already looking for next year)