SBH Royal Monica

Very good value for money and staff are nice and friendly, would definitely recommend it for a weeks get away, right on the sea front and hosting some stunning views, foods great and offers a wide range for vegetarian and vegan options.

I went to this hotel with a friend and her 10 year daughter and another friend . The location is perfect . The sea just in front of the hotel and a 45 minute walk into the town . We had a sea facing room which was perfect . The rooms are lovely - a huge lounge with sofa bed / tv / table and chairs and balcony . Large bedroom with wardrobe and decent size bathroom with a good shower . Hairdryer provided . Rooms cleaned everyday except Wednesday and Sunday and towels change when ever you like . The all inclusive drinks choice is huge . You name it they have it . The pool bar is open all day / in the evening has entertainment . Nothing too much as the World Cup was on but usually a tiny kid disco then we had one night a magician , another dancers and bingo . We took a few card games The entertainment team are amazing especially Pedro and Amos During the day we did Aqua Dance and there’s also table tennis contests / darts / paddle board and numerous other events . We really enjoyed all the meals / served buffet style and a huge choice . The restaurant staff were lovely too. If you want a quiet chilled location this location is perfect . I could lay on my sun lounger by the pool and also see the sea . If your looking for more bars / eating places go nearer town We would definitely go back to this hotel People might say this hotel is tired and first impressions when you pull up it is but they are doing a lot of work to the exterior - painting and replacing outdoor lights etc And in another year the exterior I’m sure will be perfect

We stayed at this hotel in July and, while there were some positives, our experience was ultimately overshadowed by a very serious safety concern and the hotel’s disappointing response to it. The views are beautiful, the pool area is lovely, and some of the bar staff and reception staff were genuinely friendly and helpful. Unfortunately, these positives do not outweigh the issues we experienced during our stay. The most concerning part of our holiday was when my mum and I were followed back to our room by a man. We were staying in one of the beach-view rooms, which are located beside a public walkway where anyone can walk past. The man followed us and then attempted to get into our room, damaging the door in the process. It was only when I screamed that he ran away. What made the situation even more alarming was that he later returned and appeared to be watching our room. He stood outside staring towards our room and only left when he saw that my mum’s fiancé’s sons had returned. As two women, this was an incredibly frightening experience and made us feel extremely unsafe. We reported the incident immediately by phone and in person at reception. Unfortunately, the response from the hotel was shocking. Rather than showing concern and taking the matter seriously, staff appeared dismissive. I was even told to “calm down”, despite being an 18-year-old woman who’s it’s her first time abroad who had just experienced a man attempting to enter our room. We were left feeling unsupported, unsafe, and as though our concerns were not being taken seriously. A situation involving a guest’s safety should never be handled this way. This raises serious concerns about guest security, particularly for women travelling alone, young female travellers, and families with children. A man attempting to gain access to a guest room and then returning to watch the occupants should have been treated with far greater urgency. There were also several other issues throughout our stay. Some of the food was regularly served cold, and while there was a reasonable selection available, the menus rarely changed. Breakfast, lunch, and dinner often felt like the same food being served repeatedly every day. After a few days it became very repetitive and quite sickening, especially for guests staying for longer periods. There was also no bath plug provided in our room, meaning the bath could not be used properly, which seems like a very basic requirement for a hotel room. The hotel is also not disability-friendly at all. Many of the pathways are uneven, bumpy, cracked, and unstable, making them difficult to navigate safely. In addition, the shower/bath was very high to step into, which could be challenging and potentially unsafe for elderly guests, people with mobility issues, or anyone requiring accessibility support. To make matters worse, we paid €50 to hire a wheelchair for five days, only to find that one of the tyres was flat and the wheelchair was uncomfortable to use. Because of this, it was barely used, making it a complete waste of money. Given the condition of the pathways around the hotel and our experience with the wheelchair, I would strongly recommend that anyone with mobility issues hire a mobility scooter instead if possible, as it would likely be much safer, more comfortable, and easier to get around the resort. What made this even more frustrating was that my mum’s fiancé, who relies on a mobility scooter, was told by one receptionist that he was not allowed to use the lift with it to get down to the restaurant. We found this completely ridiculous and extremely insensitive given that mobility aids are essential for many guests. Preventing or discouraging someone from using a lift to access facilities because they are using a mobility scooter is not what you would expect from a hotel that claims to accommodate all guests. Another issue was the lack of privacy around some of the beach-view rooms. Because they are situated beside public walkways, people can easily walk past and look directly towards the rooms, which became particularly concerning after the incident we experienced. It’s a shame because the hotel has beautiful surroundings and some genuinely lovely staff members. However, guest safety, accessibility, and guest welfare should always be the highest priorities. The frightening experience we had, combined with the dismissive response afterwards and the accessibility issues we encountered, completely overshadowed the positive aspects of our holiday. Another thing we noticed throughout our stay was that, as English and Irish guests, we often felt uncomfortable due to the behaviour of some other hotel guests. From the moment we arrived until the day we left, we experienced constant staring, dirty looks, and what felt like unfriendly attitudes from certain guests. Whether we were simply walking through the hotel, sitting by the pool, eating in the restaurant, or having a conversation amongst ourselves, we frequently noticed people staring at us for extended periods of time. It created an uncomfortable atmosphere and made us feel unwelcome during parts of our holiday. While we understand that the behaviour of other guests is not directly controlled by the hotel, it unfortunately added to the negative experience we had and contributed to us not feeling particularly comfortable or relaxed during our stay. I would strongly advise other guests, particularly women travelling alone, families with children, and those with mobility difficulties, to carefully consider these issues before booking. Personally my experience at this hotel has turned me off from going abroad for awhile.