Dreams Lanzarote Playa Dorada

Lovely hotel but missing a few things to be 5star.

Hotel really is beautiful and clean, all staff in reception and inside bars are truly lovely. Room cleaned daily to great standard. Check in is a little slow but they do give you a lot of information and also a glass of cava which helps!

2 pool areas to choose from unless your preferred club then you have 4 pool areas if you are without kids or 3 if you are with kids. Preferred club also gets to access to snack lounge. Which honestly I find bizarre that there is no snack option if you are not preferred club. Every meal is a formal sit down meal which for me isn’t necessary and with kids a little frustrating.

Never had any issue with sunbeds still many around last 9am which is so great to see

Food in the main buffet restaurant a really good quality and good experience, not like the normal canteen feel of an all inclusive.

There are 4 main points that let this hotel down l. The à la carte restaurants are where this hotel is not a 5star. The service is incredibly rushed and stressful, you are ushered in and the dining experience is over within 20 minutes. Waitresses running around and menu choices very small. They offer no children’s menus. The waiting staff do not listen to you as they are rushing around like headless chickens, therefore bring the wrong meals, you ask for condiments and have to ask another 3 times and then just find some yourselves. Portion sizes inconsistent with our son getting an adult portion and the adults having a portion half the size. The whole experience really is thoughtless.

Activites around the hotel are very minimal. If there is something happening you just stumble across it. We were lucky to arrive at the kids pool to. An inflatable afternoon which our son loved but without accidentally stumbling over it it was not communicated anywhere in the hotel nor the app. Magic shows for kids not communicated anywhere, no music around the pools so atmosphere can be a bit dead.

The outside bar staff and lifeguards, you can see most of the staff in these positions do not enjoy dealing with guests. The bar staff spend most their time on the mobile phones with headphones on talking, if you do ask for a drink they rarely make eye contact or even smile at you, they fail to acknowledge you unless you speak to them first. The lifeguards are awful. Getting towels everyday turns into an argument of some sort, not given enough towels, too many towels, the wrong colour towels, some check you off a sheet, some just ignore you, some have an afternoon siesta around the pool. More importantly they spend most the time shouting and screaming at kids in Spanish. I certainly believe if we are in Spain this should be communicated in Spanish, however with kids there needs to be another way to communicate Of course if kids aren’t behaving they are to keep them safe and sometimes this is needed. However in most occasions it could have been dealt with a lot differently.

Final point is there are no bracelets so you MUST carry your room key with you EVERYWHERE which as a female in a swimming costume is hard with no pockets and frustrating that you must continue to go and find your key before you can get a drink or get in anywhere.

I raised these issues with the hotel directly and they were really good at hearing me and also offered us a free meal in the à la carte restaurant which we didn’t need as we were all inclusive. Then offered us preferred club for the day which we didn’t need as we were already a part of this. We weren’t there long enough to see if the feedback was taken on board however I do believe they valued the feedback.

If you are looking to book this hotel then I would suggest looking at the hotel next door the Barcelo as this is far superior. If you have already booked this hotel, the points above will not stop you from enjoying your holiday and I wouldnt worry, it is still a lovely place to holiday. Location is just perfect

Great hotel, very family friendly with lovely restaurants and pools. The kids water area and activities pool is great as it’s away from the main pool area for those not travelling with children.

This is the White Lotus of Lanzarote!

From the moment you arrive, this place feels less like a resort and more like the setting of The White Lotus - without the drama. Beautiful architecture, lush gardens, multiple pools, elegant guests from all over the world, and a relaxed atmosphere that makes you immediately slow down and switch into holiday mode.

The location is outstanding. Situated directly on Playa Dorada and within an easy stroll of the marina and the old town of Playa Blanca, it strikes the perfect balance between tranquility and convenience. We rarely needed the car.

Our room was modern, spacious, spotlessly clean, and offered wonderful views. Housekeeping was consistently excellent, but what truly makes this hotel exceptional is its people. Every member of the team—from reception and housekeeping to the restaurants, bars, entertainment crew, and pool staff—welcomed us with genuine warmth, kindness, and professionalism. They don't simply provide great service; they make you feel like part of the family.

You can truly feel the culture of Lanzarote and the very best of Spanish hospitality throughout the resort. The staff treat one another with respect, warmth, and genuine affection, and that same spirit naturally extends to every guest. Hospitality here doesn't feel like a job—it feels authentic. It's rare to experience a hotel where the people leave as much of an impression as the facilities, but that's exactly what happened here.

The breakfast buffet is one of the best we've experienced, with an impressive variety of fresh fruit, local products, made-to-order dishes, and excellent coffee.

One of the things that really sets this resort apart is the incredible choice it offers. There are numerous restaurants and bars serving everything from Mediterranean cuisine to Asian specialties, Italian classics, premium grills, and relaxed beachside dining, so every evening felt like a completely different culinary experience. The resort itself is expansive, with several stunning swimming pools, adults-only areas, sports facilities, a modern gym, kids' and teens' clubs, and countless places to unwind.

Our children absolutely loved the entertainment facilities. We spent hours enjoying the immersive 3D VR games, playing foosball, snooker, arcade video games, and exploring everything the resort had to offer. There was always something fun to do, making it just as enjoyable for the kids as it was for the adults.

The evening entertainment deserves a special mention. The shows were professionally produced, varied, energetic, and genuinely entertaining—far beyond what you would normally expect from a resort. Every evening became something we looked forward to.

The resort is also the perfect base for exploring Lanzarote. After discovering the island's breathtaking volcanic landscapes, César Manrique's masterpieces, and charming villages, returning to the hotel each afternoon felt like coming home to an oasis.

If you're looking for luxury without pretension, exceptional service, outstanding food, world-class facilities, beautiful surroundings, and one of the best locations on the island, Hyatt Dreams Lanzarote Playa Dorada is an easy five-star recommendation.

For us, this is truly the White Lotus of Lanzarote—except here, the story is one of genuine kindness, unforgettable hospitality, and people who truly care. It is a place where luxury meets warmth, where guests are treated like family, and where every detail contributes to an unforgettable holiday.

We will absolutely be back. ⭐⭐⭐⭐⭐