H10 White Suites

Went here for a week with Tui sold to me as a four star hotel.

Sadly at the very best it is worthy of only two stars in my mere opinion from someone who holidays in the Canaries at least six times a year.

On arrival the reception area looks beautiful and unfortunately that is where it ends.

We walked into reception at 12.15pm approx and were welcomed by a young guy on reception who offered us a glass of wine or something like that we took a glass of orange juice and all seemed well. the guy then said in a not so friendly manner check in is 3pm you can sit down or come back at 3pm.

What kind of service is that after travelling for hours never mind alledged 4 star.

At approx 15.15 we were allocated room 275 if you are allocated this please please either thoroughly inspect it before accepting it as it is well below anyones expectations even if it was claimimg to be a two star establishment.

issues Air conditioning lowest temperature available 26 Food repetetive and cold Room very very tired and well below standard even if it was two star Wires in ceiling exposed Sofa burst and stuffing visible Window in room when opened tree hanging in bedroom Roadworks on pavement adjacent balcony from 8am until 5pm dailly Table in restaurant air conditioner dripping onto plate of food Area around tea making area all blistered and peeling Area around fridge blistered and peeling covered in stains

As we are regular visitors to the Canaries this is the first time we booked via Tui and my god this hotel is in no way shape or form a 4 star establishment by any stretch of the imagination.

We used the restaurant a total of twice in the morning ok for basic breakfast. In the evening we used it twice one night we had chips and ketchup as poor tepid selection. The other night we had one slice of cold vegetarian pizza and chips with Hp sauce.

I never complained whilst there as unfortunately we were there due to a recent traumatic time in life so wanted a peaceful break with no issues so we ate out every day and used the hotel purely as somewhere to get washed and sleep only.

On returning home i immediately contacted TUI to advise of issues with photographic evidence however they immediately told me there was nothing they could do as i didnt complain in resort.

as aforementioned we went here to get a break from a really tough time in life so did not want to get involved in any confrontational situations that i feel would have been the case after the mannerism we were welcomed with when trying to impress guests "Come back at 3pm" First impressions last as they say.

In thirty five years of visiting the Canaries this is the very first time i have complained so that must tell a story in itself. As for the pool area and entertainment this may well be fantastic as we never used it as mentioned we went for a relaxing break .

The gardens around the complex are well kept and immaculate. Cleaning staff very very very friendly and always smiling.

I have seen some of the hotels responses wishing to welcome people with issues back but sadly i would never return to this hotel under no circumstsnces should it be rated four stars.

Nearly £2500 for a week half board bitterly bitterly dissapointed.

Hotel reviews are subjective — what I like, others may hate, and vice versa. So always make your own mind up about what matters to you and what might bother you. Personally, I prefer a longer, honest review rather than the usual “great place, waiter was brilliant, best holiday ever.”

The good bits Location Excellent. Opposite the Princesa Yaiza, around 10 minutes’ walk to Dorada Beach and roughly 15 minutes into Playa Blanca, the new La Sal area (below the Barceló), and the Rubicon Marina. A small supermarket is about a minute away.

Food The main restaurant is average — typical buffet fare. Food wasn’t always hot, even right at opening time. Choice was fine; a couple of nights we struggled, but there was always something. Twice, however, we were served undercooked food (chicken and trout).

Breakfast was the usual setup, complete with the infamous single ancient toaster. For the first few days, five passes still left the bread white. Plenty of complaints and queues. After about three days they brought in a second (also old) toaster, which was only slightly better. Not the end of the world, but having enough decent toasters shouldn’t be difficult.

There is an on‑site Italian restaurant — Dolce Vita. It’s included but limited to one booking per 7‑night stay (not sure about shorter stays). Needs to be booked. We ate there twice: service was good, staff attentive, menu limited but quality was high.

Rooms Large and well laid out. Separate lounge area with small tea/coffee setup and a fridge. Ground‑floor rooms have a decent patio with two chairs, a small table and a single lounger. Safe and air con are free. Large pool towels provided in the room, huge bath towels, robes, slippers and a range of toiletries. (More on rooms later.)

That’s about where the positives end.

The downside Rooms A musty smell — possibly from the air con — and at times a noticeable urine smell. We bought an air freshener which helped. One pair of slippers had clearly been worn: indents and dirty soles. Not great.

Our view was a wall with artificial hedge screening, backing onto derelict land used by motorhomes and campers. We had some parked right outside, able to see in. The area outside the patio needs attention: paint flakes, weeds, general untidiness.

Furniture is shabby: lots of chips, couch badly stained on the arms, broken zips on cushions, marked walls. The whole place needs a refresh.

Flooding Unfortunately, we had two floods.

Flood 1 (after two days):
We’d noticed the toilet filling high before draining but didn’t think much of it. Then the shower backed up and overflowed, bringing toilet paper and other waste with it. Tried to report via the room phone — it didn’t work (and despite reporting this twice, it was never fixed). Maintenance sorted the issue.

Flood 2 (a week later):
The shower overflowed again, this time violently, flooding the bathroom. Strong stench. The drain outside the apartment was overflowing with human waste. I walked to reception (phone still dead) and was told maintenance was busy but would come soon. It was close to dinner time, so I couldn’t shower.

Maintenance arrived about 30 minutes later, lifted the outside cover and again waste was floating and overflowing. He rodded the drain, used every towel to mop the bathroom, then tried to call reception — phone still dead. Towels were dumped at the door and off he went.

Twenty minutes later I walked back to reception to request cleaning and fresh towels. They agreed it would be done at 7pm while we were at dinner (it was around 6:30pm). Returned after dinner — smelly towels still there, no cleaning. Another walk to reception. Eventually the bathroom was cleaned and fresh towels arrived around 9pm.

We saw several other inspection hatches lifted during our stay, with water overflowing elsewhere. They clearly have a widespread drainage/sewage issue.

Pillow saga My wife has a neck issue and certain pillows make it worse. The two smaller pillows were too hard and full; the long thin one had no support, was very old and the stuffing had separated to the ends.

A simple request for a replacement turned into a three‑day saga involving housekeeping (twice), two visits to reception, multiple WhatsApp chats with Jet2, and an email to the manager — still unanswered. We eventually bought a pillow for €20. They finally left another pillow on the Wednesday (first request was Sunday).

Management appear not to care, and internal communication is appalling. Imagine spending hours trying to get a replacement pillow — especially when the hotel advertises a pillow menu in certain room types.

Pool bar Snacks from 1pm. Limited choice, mostly deep‑fried items. Quality okay. Service fine but orders were wrong a couple of times. We ended up eating out most days.

Music / Entertainment There is an open stage right beside the pool. Some lunchtimes they have live acts, but the noise is extreme — including one day with a full Ibiza‑style rave set. The DJ was shouting for people to dance at 1pm in 30+ degrees. Far too loud for anyone trying to eat lunch or relax by the pool.

Same at night. I’m all for entertainment, but the volume was excessive, and others agreed. The layout means rooms surround the pool, so escaping the noise is unlikely, especially if your bedroom faces the front. Some nights it went on past 11pm.

Pools Small but fine. Plenty of sunbeds. Usual suspects out at 8am reserving spots, but we never struggled to find one at any time.

General grounds, look ok at first glance but spending time there shows some work needed, cracked and broken tiles, plants and bushes overgrown, gravel on paths, dirty walls. The area outside reception to enter the main areas is pretty dirty and there are constant smells as the kitchen side door is here, it is also very cramped as it is the main way in and out for reception/restaurant (they had another door closed off with tape) so gets congested and you are sharing it with deliveries. Layout in this part needs sorting and the overgrown bushes do not help.

Parking Sometimes problematic. No hotel parking and it’s on a one‑way street. Fewer spaces the closer you get. If you reach a point with no spaces, the route back is convoluted due to more one‑way systems. Dorada car park is 5 minutes away but fills quickly. Roadworks outside Princesa Yaiza removed street parking (nearly finished, but they’d started on the opposite side too).

Late checkout We saw someone request a late checkout; receptionist took details and said it was “logged” and to check back on departure morning.

I asked on Wednesday (we were leaving Saturday) and was told to check Friday lunchtime. I asked if they needed my details — they said no. On Friday I was told it wasn’t possible and that if I’d asked earlier it might have been. I explained I had asked earlier and was told to return Friday. Just a shrug and “sorry, your room is needed.”

Summary Great location. Food is average. Rooms are tired and need attention. Management are invisible and seemingly uninterested. Communication is poor, and small issues quickly escalate into frustrating, drawn‑out sagas. Entertainment is intrusive due to excessive volume.

This hotel is firmly off our list, and we will absolutely not return.