H10 Rubicon Palace

Our party were a family of ten and visited here as some party members have previously visited on a number of occasions. I highly doubt we’ll return. I’ve purposely left writing a review for a few days since returning after being on the wrong end of the worst example of customer service I’ve ever received on our last night. Had I done so this review would have been utterly scathing.

Pro’s Great location- lovely walk into playa blanca which only takes 45 mins. €5 in a taxi. Food was good. Not as good as a lot of 5* hotels I’ve been too. It felt very crowded around the hot food at times too. Plenty of sunbeds. None of this 6am get ups to have any chance of sunbeds like in other hotels. Good room size, clean and really comfortable bed. The eating area in general was very nice. I really liked the outside dining area.

Negatives Check in took far too long. The hotel is showing its age. Slightly dilapidated in some areas. A lot of the locks in the toilet doors didn’t work and they place the hand dryers next to the main door. I saw so many people drying their hands get hit by the door being opened by someone entering toilets. Poor design. There was no way to lock the door to our room from the inside. Great for not allowing people in but not so great if you’re trying to keep toddlers in. Need some kind of bolt/catch as this could be a big hazard for parents sleeping. Kids could easily have escaped! Service at the piano bar was poor. They have a weird system where one person takes your order and another delivers to the table. Very slow. Cider (Magners). Served in the piano bar but not part of the all inclusive package. Bizarre. €5.40 for a bottle. Around the pool they have photographers who are constantly stalking their next prey trying to sell their services. Some in our party organised a family photo shoot then when they went to buy them they tried conning us by saying they viewed us as 4 family’s not one therefore wanted to charge us all for one photo. Daylight robbery The food in the snack bar was pretty poor.

Coming back to our last night. We pre booked the ‘steak house’ (snack bar by day). As we were a party of ten (including a two year old and 2 ten year olds) the hotel contacted us two months in advance to get a pre food booking. We thought this was completely fair and didn’t mind whatsoever. Turned up and they gave us the menus. We explained we had pre ordered and they said it was a mistake and that our food was already ready. Served the starters. The chicken wings were red / bleeding at the bone. We decided not to eat them but didn’t say anything. We then waited an hour and a half watching people turn up much later than us getting served their food. We were assured on three occasions the food was coming but it clearly wasn’t so we decided to leave to the buffet as the kids were hungry. The ‘front of house’ was clearly annoyed by this so when I explained that our experience was unacceptable he just gave me a dismissive hand gesture (a shew away) saying ‘ok. Adios’ repeatedly including when I said ‘I think the word you’re looking for is sorry’. He was so dismissive I genuinely couldn’t believe his attitude. He refused to engage in our concerns/ situation. Imagine waiting 90 mins for food that was pre ordered 2 months prior. Not to mention undercooked chicken wings.

All in all we had a great holiday but that was due to the company. This hotel could be really good and it’s in the managements hands to make it so with some improvements. Certainly not a 5* hotel!

We traveled as a family of four and this was our fourth time staying with this hotel. We had a wonderful time, to many happy experiences to mention, the staff were so helpful and dinning options top class. Some great new additions and refurb since last year. We hope to return in 2027 , keep up the good work. I suggest doing privilege option as it covers all your needs especialy if you have older kids.

Just returned from another fantastic faultless stay at the Rubicon Palace. Along with other members of my family and now friends we’ve been regular visitors to this hotel for more than 20 years. The improvements made year on year continue to ensure like us many visitors return multiple times over many years, and it’s not hard to see why. The recent addition of the adults only area including rooms, pool, and restaurants is yet another great improvement and a great example of the hotel listening to its guest reviews. From the staff at check-in through to the restaurant staff and everyone in between, all who are incredibly polite, friendly and helpful. A special mention to Theresa for her assistance to us for all the years we’ve been coming here. No request is ever an issue and she always try’s to assist. Thank you from us all. Our rooms were spotless and serviced daily. Thank you for our little membership gifts, they were a very tasty treat. The new larger pool towels and the process of acquiring them is a good addition to the sustainability programme too. We only changed our towels once during our 4 day stay which was absolutely no issue for us. Food wise we mainly used the main buffet along with the new Blue Moon adults only restaurant. Both offer an amazing selection of food for even the most discerning of food critics. With the latter offering more of an à la carte experience. The pork loin in a mushrooms sauce was a definite highlight as was the king prawn paella. The addition of the new bistro bar lunchtime menu is an absolute winner, Mike’s is just simply Mike’s, a great place for milkshakes, smoothies and exceptional coffee’s. We used it as an excuse for a nice shaded afternoon break from the sun. Try the chocolate cake in there as my daughter did, it’s not only delicious but huge lol 😂 Relaxing evening’s spent drinking cocktails in the piano bar listening to the entertainment like Pedro are a fantastic way to end your day. There’s plenty of other entertainment options going on every night like the external fire show, singers in the show bar etc along with plenty for the kids of all ages to do. Thanks again Rubicon, see you again in October