H10 Rubicon Palace

We have just returned from our 7 night stay in the H10 Rubicon Horizons and booked a junior suite as we were travelling with a 22 month old. My parents were also travelling with us and they booked a double room. We asked prior to arrival if our rooms could be near each other and this was accommodated, we had rooms next to each other. We were in rooms 5089 and 5099 Block C . We really enjoyed our stay and believe it is good value for money and would return but would ask for different better located rooms. We booked all inclusive and everything I mention below was included.

The pros Friendly staff- They could not do enough for us and always happy to say hello to our little boy who loves to give hi 5’s.

Mikes coffee- Lovely to go down in the afternoon after leaving the pool and before you go to your room. Lovely coffee, frappes, smoothies and milkshakes.

The food- Huge variety, also at least 3 different types of fish and 3 different types of fish. Amazing pancakes freshly made at breakfast and omelettes, fresh fruit. So much choice and really high quality and cooked fresh in front of you.

The drinks- All high quality branded drinks

The facilities- Piano bar amazing cocktails and table service which was nice, sometimes a little slow when busy but we were in no rush. Pools were clean and in general the main areas and outdoors were well kept.

Baby Club- loads of toys for the babies

Snack bar- fruit, yogs, sandwiches, nachos, salads, great choices.

The cons Air con very poor- fully on and still uncomfortable to sleep at night. We did speak to reception who got someone to look at it but it still wasn’t good. We didn’t want to move rooms as we had unpacked.

Room at opposite end of complex to kids pool and clubs- we did mention this to reception who offered a room change but we didn’t want to change as we’d unpacked but it was more for them to highlight not to put families at that end

Room could be cleaner- Bed and towels clean but surfaces and floor should have been cleaner but it was Fine for us.

WiFi did not work in our room

Tv we were unable to get it connected to WiFi

Food for kids- if your kids like chicken nuggets, burgers, sausages pizza they may struggle find something to eat. Our little boy was happy to have pasta and bolagnase sauce some chips fruit yogurt crackers and jam. If they are happy to eat kinda barbecue style meats they would be ok too.

The speciality restaurants on site. The Italian restaurant was awful, we regretted booking it and not just going to the buffet. The pizza was tasteless, the starters and deserts and definitely pre made and sitting out. The Asian was ok 2 of us liked our meals, 2 didn’t.

Location: bit further out of the main centre. Local bus service and taxi not an issue for us. Atmosphere: All staff are friendly. We upgraded to adult only all inclusive. Such a chilled vibe. Hotel: main areas are clean, tidy. Could do with a touch of paint and updating of rooms. This was being done whilst there in blocks 5&6 which we were informed of before leaving. Rooms: our room was more than expected. Value: very decent. If you upgraded to adult only you had the extra option of the bistro to use. Which was available Cleanliness: always someone cleaning Noise level: not an issue even with building go work. Which was at the adult only end. Service: At times in the piano bar and lounge could be slow. But this didn’t cause any stress for us. We called staff over who were happy to serve. Amenities: everything you can ask for . We went to the spa which was so lovely. Boat trip to Correlajo do it this was a lovely way to see another Island we hadn’t been to before. Overall we had a fabulous time. Definitely will come back.

Thought I would share a review about the hotel we had to warn people what to expect ahead

On first impressions when you walk through the Door you go Wow Amazing. Stunning hotel.

Have to say the staff were amazing and friendly and go above and beyond

Location little quiet. Nothing but a short journey by bus to the port or marina. Not Expensive being two euro for a couple

Swimming Pool and Sunbeds Lovely and can change your towels anytime

The Drinks on the All inclusive were good with wide various Options

Now the Big But. Main Buffet Restaurant Morning and Evening is a bit repetitive after 14 days. Food can be under the heat warmers often luke warm. So unsure whether hot. Vegetables are from frozen mostly in the main buffet. We struggled in 35 degree heat in main restaurant for three days. No Aircon. Privilege has Aircon.Complained to management. Who would look into this. Two days later no change complained again. Manager gave us two meals in privilege buffet and one in the privilege AlaCarte the Vulcan.. They had 3 AlaCarte Restaurants. And a privilege AlaCarte The food Quality at this Hotel Was Very Poor and can honestly say the only nice meal we had was in the Vulcan AlaCarte. They need to look at the food Quality and Meals being delivered in the AlaCarte as they non edible. The Steak house was a steak house only offering one steak as they had not got the other steak available. Laughable. Frozen Vegetables again for a 5 star hotel which it is not

Evening Entertainment Very poor. Car Crash to be honest. One Good Artist in a fortnight Italian guy who played the electric guitar and Sang. For a 5star hotel needs looking into

Our highlight of the Hotel Mikes coffee shop at the hotel and the Piano Man who came twice a week on Thursday and Sunday at the Piano Bar

Alot of Money and will not be coming back