H10 Lanzarote Princess

Just back from two weeks at this fantastic hotel.travelled as an elderly couple from dublin.best location in playa blanca,beside beautiful playa dorado beach.staff the best,food great pool area super,lots of beds and entertainment excellent.on beautiful prom and beside everything.rooms are lovely.book this hotel.you wont be sorry.

Overall: We would definitely come back!

We had a great holiday and would happily stay here again. Overall, the hotel has a lovely, relaxed atmosphere, an unbeatable location and friendly staff. There are just a few areas that could be improved.

Location ⭐⭐⭐⭐⭐

You honestly couldn’t ask for a better location. From the pool area there’s a back gate that takes you straight onto the beach and within seconds you’re at the main bars, restaurants and shops in Playa Blanca. It really is one of the hotel’s biggest selling points.

Atmosphere ⭐⭐⭐⭐☆

Overall, the atmosphere is calm and relaxing. The hotel isn’t huge, so it never feels overcrowded or noisy.

One thing we really appreciated was that breakfast is served until 10:30am. It means you can actually enjoy a lie-in without feeling like you’ve missed out. No matter what time we came down, there was always plenty of fresh food and, more importantly, there were always sun loungers available around the pool.

Andrea from the animation team deserves a special mention. She was incredibly positive and brought a fun, welcoming atmosphere to the pool without it ever feeling over the top.

The housekeeping staff were also lovely. They always smiled, said hello and were genuinely friendly throughout our stay.

The only area that took away from the relaxed atmosphere was the buffet restaurant. While the food itself was good, the dining experience often felt quite chaotic.

Unfortunately, one member of staff repeatedly pushed a large food trolley through crowded walkways without warning, often knocking into guests. On one occasion, while I was serving myself at the buffet, she pushed the trolley behind me and into my back, trapping me between the buffet counter and the trolley. Instead of asking politely to get past, she repeatedly nudged me with the hot food trays she was carrying, despite me saying “excuse me” twice and clearly having nowhere to move. I eventually had to move the trolley myself to get out. It was a very strange and unnecessarily aggressive interaction, and throughout the holiday I noticed similar behaviour from the same staff member. I also overheard other guests commenting on it. Whether this is due to pressure or poor management, I think better safety and customer service training would really help, as having large trolleys moving through busy buffet areas could easily result in someone, especially a child, getting hurt.

I also noticed several hygiene issues from guests rather than staff. I saw adults and children picking up buffet food with their hands, using the same tongs across different dishes, and on one occasion a guest sneezed directly over the food. While this isn’t the hotel’s fault, some polite hygiene reminder signs around the buffet could help encourage better practices.

Room ⭐⭐⭐⭐⭐

I’d seen YouTube reviews saying the rooms were small, but honestly I thought they were perfectly normal for a hotel room. We hadn’t paid extra for a sea view but were lucky enough to get one anyway.

The room came with lots of useful extras including conditioner, toothbrushes, toothpaste, razors, shower caps and a comb, which was a nice touch.

Housekeeping was excellent. Every day we returned to fresh towels, clean sheets, spotless floors and clean surfaces.

When our safe developed a technical fault it was fixed almost immediately.

The only small thing I didn’t like was that the bathrooms contain used toilet brushes. I know they’re practical, but personally I prefer hotels not to have them visible as you like the room to feel completely fresh for each new guest.

Pool Area ⭐⭐⭐⭐⭐

The pool area was immaculate every single day.

There were always plenty of sun loungers available, fresh towels were easy to collect and the heated pool at the back was lovely.

The pool toilets deserve a special mention as they were genuinely the cleanest hotel pool toilets I’ve ever seen. Every time I visited they were spotless.

There are also plenty of activities available including free mini golf, table tennis, pool and outdoor chess.

The direct access gate from the pool to the beach and promenade is another huge bonus.

Gym ⭐⭐⭐⭐☆

The gym is a good size and has a varied range of equipment.

The only improvement I’d suggest is giving it a proper deep clean. There is quite a bit of rust and dirt on some equipment. Every time I wiped down the benches and mats before using them, the paper towels came away brown, so I think the gym could definitely benefit from more thorough cleaning.

Reception & Hotel Interior ⭐⭐⭐⭐⭐

The hotel itself is modern, stylish and very clean.

There’s a small shop inside, a nice indoor bar and the whole reception area gives a great first impression.

Dining ⭐⭐⭐⭐☆

We stayed half board and were able to swap dinner for lunch one day, which was a nice option.

Breakfast had a great variety and there was something for everyone. They even make fresh chocolate churros, so it’s difficult to complain!

Dinner also offered a good selection of food.

The biggest downside was drinks. Ordering them often took quite a while and even basic water wasn’t included with dinner unless purchased, which felt disappointing. Whether you’re half board or all inclusive, getting a drink often required waiting for table service, and it could easily take 10–15 minutes. It actually became one of the biggest frustrations of the holiday. We genuinely left feeling more dehydrated than we should have because getting a drink always seemed like such an effort. Improving drink availability would make a huge difference to the overall experience.

Entertainment ⭐⭐⭐⭐☆

The entertainment was good for a four-star hotel, with activities and shows for both adults and children, both indoors and outdoors.

Overall ⭐⭐⭐⭐⭐

Overall, we had a fantastic holiday and would definitely return.

The location is outstanding, the hotel is clean, the atmosphere is relaxed and 99% of the staff are welcoming and friendly. Being able to sleep in, still enjoy breakfast until 10:30am and always find available sun loungers made for a genuinely stress-free holiday.

The main improvements I’d suggest are making drinks and water more accessible, improving cleanliness in the gym, and making the buffet area feel safer and less chaotic.

Despite those points, we really enjoyed our stay and would happily book this hotel again.