- Lanzarote Holidays
- Playa Blanca
- Elba Lanzarote Royal Village Resort
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Elba Lanzarote Royal Village Resort
Spain, Europe
Playa Blanca
Holidaying in Lanzarote? You couldn't really ask for a better location than this. The recently refurbished Elba Lanzarote Royal Village Resort sits between sandy beaches and the bustling heart of the Playa Blanca resort. Stay here and you get easy access to all of the shops, bars and restaurants as well as all of those wonderful beaches.
Choose the Elba Lanzarote Royal Village Resort for golden beaches and resort amenities on hand.
With an impressive five hotel pools, fresh and sea water, to choose from - and a couple of exhilarating waterslides - you can quite happily spend the whole day in and out of the water, with the occasional visit to the snack bar for cool drinks or treats. Outdoor life here at the Elba Lanzarote Royal Village Resort isn't just poolside. You can equally enjoy meandering through the gardens or finding a shady spot to stop and relax.
For a change of scenery, why not try Flamingo Beach? It's just 600 metres away and boasts wonderfully soft, fine sand. Or you can hop on a free shuttle bus to the nearby Dorada Beach. There are even more great ways to have fun in the sun at the Elba Lanzarote Royal Village Resort. Take a turn on the tennis court or sports court - all charming ways to have some holiday fun. You'll enjoy plenty of choice when it comes to eating and drinking too with a pool bar, lounge bar and three restaurants for you to enjoy.
Your Junior Suite at the Elba Lanzarote Royal Village Resort is light, bright and stylish. With smart furnishings and finishing touches, they're designed to make your stay as comfortable as possible. All rooms have en suite facilities and a private terrace, alongside a satellite TV, minibar (at a fee), phone, hairdryer and safety deposit box (at a fee).
Facilities
- 5 Swimming pool
- Exclusive adults only pool at Elba Premium Suites
- 4 restaurants (1 is adults only)
- Bars (1 is adults only)
- 2 pool bars (1 is adults only)
- Gym
- Spa centre*
- Entertainment for children & adults
- Tennis*
- Wi-fi
- * At fee
- # At scheduled times
Room Types
The Local Area
The Elba Lanzarote Royal Village Resort enjoys a fantastic location between sandy beaches and the tourist centre of the resort. The hotel's extensive grounds are planted with palm trees and host an impressive array of facilities including 5 outdoor swimming pools. The fine sands of Flamingo Beach are just 600 meters away and the hotel provides a free shuttle to Dorada Beach.
Tripadvisor Reviews
4.0 Very Good4,705 reviews
Excellent
46%
Very Good
25%
Average
15%
Poor
8%
Terrible
6%
Location
Cleanliness
Service
Value
A mixed review
Holiday dates: 1st - 8th September.
I’ll start with the good stuff. Almost all of the hotel staff from gardeners, cleaners, waiting staff, reception staff and spa staff were so friendly, polite and helpful. I cannot fault them and they are credit to the company!
This is predominantly a family hotel with some additional space for adults only. Whilst we understood this, perhaps we were expecting a bit more in terms of the adults only space which feels more like an afterthought.
The adults only pool was a nice space, very relaxing but not enough beds if everyone wanted to be there at the same time. The hotel has a “no towels to reserve the Sunbed’s policy” but this was not enforced and many people got up early to reserve their place.
The spa facilities are very good. We stayed as a premium customer so had daily access to the spa included in our package and this was a welcome break from the sun and also just a lovely space to relax and unwind in. Spa staff were always friendly and welcoming.
Our room was a premium suite, and this was very comfortable. The bed in particular was extremely comfortable. As part of this package we had a restocked minibar and restocked instant tea and coffee. A coffee machine was available but we’re not a fan of these so didn’t use ours.
The shower was ok, unless other people in the block were also showering (at least that’s what we are assuming). Sometimes it would run fine and be a nice temperature and other times it was barely a trickle and would run cold. Our air conditioning went off one day. We called reception who attended very quickly. Thankfully it was easily resolved as it was simply the connectors on the sliding doors not connecting properly making the system think the doors were open.
The thing letting this hotel down is the food. Not necessarily the cooking or the chefs skills, but this is more about the quality of the food. Don’t get me wrong, you won’t go hungry and there is something for everyone but the quality of the food and the repetitiveness of it was really disappointing to be fair. I would say because of this I would rate it more 3* than 4* There was minimal staff in the restaurant which made it difficult to order a second drink. They were more focussed on clearing tables and not always being attentive to customers waiting for a drink. The tables were also very wobbly. This may seem a little picky but when you’re eating there twice a day it becomes a bit irritating to not have a steady table. The table linen was also not always changed between guests so if someone had dropped food on the table before you, you had dirty table linen for your meal.
The beach: playa dorada is a nice beach, we walked which took around half an hour however the hotel does provide a free bus service to and from the beach. It is a nice sandy beach, gently sloping into clear sea water. Sunbed’s are 5 euros each and the parasol is 5 euros.
Review by Kate B Northamptonshire, United Kingdom
Not the best experience
Close to airport and 15-20 mins from a supermarket and beach.
Chaotic atmosphere especially around pools with barely 1 lifeguard who often wasn’t around for hrs and we experienced a traumatic time when a small boy drowned in a pool next to the kids pool. Please please watch children!!!! Both my husband and I were always together with our daughter or if one of us wasn’t there Grandparents were with us or both watching her within arms reach!!
Rooms Nice but cleaning sporadic (often no clean cups, and had to ask for toilet paper, floor very seldomly cleaned as wiped some water once and towel dirty
Food A la cartes are 4 stars buffet is not Breakfast was limited in choices and even more so for Gluten Free (broken toaster only replaced last day of our holiday though we reported it 7 days earlier).
They tried to balance out by offering another a la carte but I was too upset to go that night as we found out the child had passed, but the parents went and said that was nice.
The people working at the buffet didn’t seem happy and on one occasion when I asked for help the one woman without a tag said she’s not feeling well no and “what do I want”
Tables were slow to be cleared and floor was always dirty with bits. Cuttlery newly laid out was dirty.
The staff at dinner was happier and it was a more pleasant time with a bit more choice though there were two nights where food was the same and not much inspiration.
Amenities
Aqualava water park is not suitable for smaller kids around 4 unless happy with the wave pool only. We were told even the kids large slide couldn’t have a parent on it, well my daughter just wasn’t comfortable on her own and we were happy to go down with her. It’s not worth it unless you have teenagers.
Flamingo beach is awesome though no public toilets, we still had a lovely time, that was probably our best day.
Overall feel just feels tired and a sense that people aren’t happy working there. It was a minority of people trying to ensure we had a nice time and mainly just trying to fix issues, just felt like hard work.
People that were nice and kind Maciej, Laura, Andy, Pablo and Jessica and a lady with my daughter in the picture.
Spa sauna did not work and steam room was dirty. The jets in the pool were hard to turn on and some didn’t work.
Review by Felicia N Leeds, United Kingdom
Not a 4 star experience
We recently stayed at the Elba Lanzarote Royal Village Resort. The pools were very good and the rooms were adequate. Unfortunately, our overall experience was let down by poor customer service, a lack of organisation and the way our concerns were handled.
Restaurant service
At mealtimes, guests were often left to find their own tables, many of which had not been cleared or cleaned. Some staff appeared unsure about what they should be doing, and there was very little visible coordination.
Our family consisted of six people, including a young child requiring a highchair. We attempted to sit at a table for nine but were told that we could not use it because it was “for nine people”. There was no reserved sign or proper explanation. Shortly afterwards, a family of four was allowed to sit at the same table.
On another occasion, during lunchtime, we were told that we could not use certain tables because they were being kept for dinner, even though lunch service was still taking place.
Pool-bar service
At the pool bar, I asked for a reusable cup so I could get some water rather than using a disposable paper cup. I was told, “No, I need them for customers.”
As a paying all-inclusive guest, I found this comment rude and extremely disappointing. It made me feel as though I was not regarded as a customer.
Pool safety
During our stay, we were deeply saddened to learn that a young boy lost his life in an incident at the pool. We do not wish to dramatise this tragic event or comment on circumstances we do not know, but it does highlight how important it is for pool safety procedures and SOS or emergency support to be consistently vigilant, visible and readily available.
As a recommendation for the future, the resort should review its pool supervision and emergency response arrangements to ensure that trained staff and appropriate assistance are present and able to respond immediately whenever needed. This is particularly important in a busy family resort with several pools and many young children.
Support for my father-in-law
Our most serious personal concern involved my father-in-law, who has Parkinson’s. On our final day, we had to check out at midday but were not leaving the hotel until 4.30pm.
We asked whether we could keep one of our rooms until 2pm because he needed privacy and suitable facilities to shower, dress and prepare for travelling. The only alternative offered was a hospitality room with communal showering facilities, which did not meet his needs.
We fully understand that late checkout is subject to availability and cannot be guaranteed. However, we expected some empathy and a genuine attempt to find a reasonable solution given his condition.
Management’s response
We spoke with two members of management and were told, “If there was anything we could do, we would.”
We were offered a two-hour spa voucher as a gesture. However, we were travelling with two children, and a spa voucher did nothing to resolve the practical issue facing my father-in-law. He needed privacy and suitable facilities, not access to the spa.
We were told that the hotel was completely full and that another room could not be provided. However, when I checked online, a room of the same standard appeared to be available to book for the following day.
We returned to management with this information but were again told that the hotel was fully booked. This conflicting information seriously damaged our trust. If the room shown online was not genuinely available, this should have been properly explained rather than our concerns simply being dismissed.
Overall feedback
This was supposed to be a four-star, all-inclusive family holiday paid for with our hard-earned money. We were not expecting perfection, but we did expect organisation, courtesy, clear communication and reasonable consideration for a guest with Parkinson’s.
The hotel has good pool facilities and adequate rooms, but these positives were overshadowed by:
• Poorly organised restaurant service • Tables not being cleared or cleaned promptly • Inconsistent decisions about seating • Unhelpful and sometimes rude communication • A lack of visible and proactive management • Inadequate consideration of my father-in-law’s needs • An unsuitable spa voucher being offered instead of a practical solution • Conflicting information about room availability • The need for continued vigilance and visible emergency support around the pool areas
Unfortunately, based on the service we received and the way our concerns were handled, we would not return to the Elba Lanzarote Royal Village Resort.
I hope the resort will review its staff organisation, customer service, accessibility support and pool safety procedures, including the visibility and readiness of SOS or emergency assistance, so that future guests can feel better supported and safer during their stay.
Would not recommend. Overall experience poor
Location ok if you not want g to go much. Reported 2 child deaths in pool in last 2 months. Good basis after 3 days you have enough as same food choices. Restaurant staff and cleaners pleasant. Desk staff rude unhelpful lack hospitality skills . Suggest you depart on earlier flights as you get promised an extra couple hours after 12 noon check out but in the day they say no availability and your left hanging around all day and having to use communal dirty space to prepare for you flight a good 8 hours later. This ruins the whole experience . Rooms are nice. All inc package worst I’ve ever experienced bars only open at certain times meals are repeated and at set times only .Breakfast is much better.
Review by KAZJA042014 Manchester, United Kingdom
Good points but room for improvement
Restaurant - always a good selection of food even for fussy eaters and the restaurant staff were always on hand to serve drinks. Special mention to the lady serving omelettes who also would help if any other item had run out. Children section wasn’t the best, during a 10 night stay they had beef burgers once or twice for lunch. Personal preference but this should be a staple for lunch in a holiday resort! Negative of the restaurant was the fact the floor wasn’t cleaned properly and plates from dinner seemed to be still on tables at the opening of breakfast a few mornings. Pool bar needs more staff but drink availability was good.
Room: bathroom room ceiling was mouldy and the shower was mouldy round the edges. Floor very dirty so do not walk around bare footed. Our fridge was only topped up with drinks on the last day. Rest of the time only bottled water was supplied. Our safe did break one day but the maintenance team arrived in 10 min and fixed it straight away so this was positive. Took 3 days and multiple trips to reception to obtain more pillows.
Reception: Polite and we could check in to our room before midday for one of our rooms. The other wasn’t ready until 3pm. Extended check out to 2pm is free, until 6pm is EUR 30 if available. But you cannot do this or find out availability until 6pm the day before you leave. Something to do with the booking system. First hotel I have ever stayed in that they used this as a reason. When needing a taxi they would call one and it would arrive in less than 5 min.
Pool: stayed in August and the pools are too cold to go in before mid afternoon and that is dependent on it being a sunny day. Kids would come out of the pool in the morning after 10 minutes with blue lips it was that cold. Kids area only some of it was working until the last day when it was fixed. Slides only have a limited amount of water to go down and kids get stuck half way down.
NO LIFE GUARDS ON DUTY for the main pool. Unfortunately I saw the whole drowning incident with the young boy. Neither the male life guard on duty at the time for the water slide or the doctor on site assisted. They just stood there. It was left to the guests to try and help. Reception seems confused when told to call an ambulance and wasn’t until voices were raised that they understood the seriousness of the issue.
WIFI - great when it worked. But wouldn’t connect in the main bar or where the main entertainment took place. Was also hit and miss in the restaurant depending on where you sat. Did work well around the pool and room and easily quick enough to stream videos etc.
Location - 10/15 min walk to playa Blanca main bars and restaurant so good location.
Kids club - football pitch and soft play are good. Special mention to the animation team who really try. Mike (not correct spelling) and older guy (sorry don’t know name) special mentions. Pool games were well organised.
