Radisson Blu Resort Lanzarote

The staff in this hotel are professional, friendly and welcoming. They ensure that the guests experience is amazing. I would definitely stay here again

Having thoroughly enjoyed our previous stay, we decided to return to Radisson Blu Resort Lanzarote. As always, we booked an oceanfront room, expecting the comfort and views we had loved before.

Upon check-in, the receptionist told us we had been assigned one of the best rooms in the hotel (Room 275), complete with a great view and a large terrace. Unfortunately, from that moment on, our stay went downhill.

Immediately upon stepping into the room, we were hit by an overpowering stench reminiscent of a neglected public toilet. We quickly traced the sewage smell to the shower drain. To make matters worse, the exact same odor was venting from the drain on the terrace, making it impossible to sit outside for more than two minutes.

We immediately went to reception to report the issue, but the staff seemed completely indifferent and offered no apology. They simply said they would send housekeeping. Housekeeping arrived for about two minutes and tossed two deodorizing tablets into the drain. This only masked the smell temporarily; by morning, the first shower washed the scent away and the sewer stench returned in full force. They added more tablets during the daytime cleaning, but by then it made no difference at all.

Because the smell persisted, we returned to reception. This time, they promised maintenance. A technician arrived within ten minutes and poured some type of oil down the drain. When we tried to explain that the terrace smelled just as bad, we got the distinct impression that management is fully aware of ongoing plumbing issues, but either cannot or will not resolve them properly. The odor faded briefly, only to return with full intensity about twelve hours later after another shower.

On our final morning, the stench inside the shower cabin was so nauseating that we couldn't even shower—we just wanted to pack up and escape the room.

At check-out, we expressed our frustration about the smell and our inability to use the terrace. To our complete disbelief, the receptionist asked: "Did you report this to anyone?" The lack of internal communication between shifts and departments was staggering. Throughout our stay, not a single person followed up to check if the issue had been resolved. No one seemed to care, and not once were we offered a sincere apology.

To be fair, we must give huge credit to the restaurant team, who were exceptionally professional, attentive, and welcoming. The food was genuinely excellent, and special recognition goes to Juanma at the beach bar for his outstanding cocktails and hospitality.

However, management frequently replies to complaints with the generic excuse that this is "not the standard we aim to provide." The reality is that paying a premium for an oceanfront room only to endure toxic sewage fumes, ignored complaints, and indifferent customer service clearly is the actual standard here.

Great cocktails cannot compensate for compromised basic hygiene and utter apathy toward returning guests. We trusted this hotel twice, but there will not be a third time.