H10 Suites Lanzarote Gardens

This is our second time visiting the hotel and we had high expectations based off our first stay but the hotels ability to maintain consistent service is excellent. The location is really good. 2 minutes to the beach and promenade, shops across the road and the main town just 4/5 mins walk away with a pram.

We arrived midday and as usual had a really smooth check in, with a friendly, warm lady (Veronica, I think!) on the front desk who was brilliant with our two kids.

When we arrived at our room it didn't really work for our family, right beside the playground and not great for naps but we tried to stick with it. When it became apparent it wasn't going to work, I can't stress this enough, the reception team did everything they could to find us a room that worked for us. I was a bit embarrassed about being difficult but they said "we just want you to be happy" which is an outstanding approach to customer service . Thank you for accommodating me! I dealt with multiple people so I'll not single anyone out. The rooms are spacious, comfortable and always kept immaculate by the cleaning team.

The hotel in general is kept in pretty amazing condition considering the amount and age profile of the guests. We noticed a few improvements they'd made from previous year at the restaurant and baby club. If you go out at 8am you will see an army of staff making sure you wake up to a clean and tidy hotel. Throughout the day I saw staff fixing, tidying and cleaning the hotel to make sure it stays in great shape. They take the 'Garden' element of the hotel quite seriously and it shows!

The animation team are very good with the kids, particularly Lia in the baby club who my daughter loved. A lot of the animation team remembered both of our children from 12 months previous which was very nice, these guys must come across so many kids from different worlds. The shows are good and the mini disco is controlled chaos but our kids loved it. The loved the songs and learning the dances. Daisy is a hit. Like an A List celeb. A high five from Daisy would make our kids day and I'd be told how that was their "best friend" - again it's the small gestures - Daisy makes sure if you're walking past, nearby or standing their that you get a high five or a hug. Very observant.

My only comment would be around the adult activities during the day, the animation team make an announcement but unless your near the stage, the sound doesn't really carry in the wind and a lot of the time nobody shows up. I've stayed place previously where they do an announcement and a little lap of the sunbeds to say what's happening and it worked really well - I appreciate the activities aren't for everyone but it felt like they weren't really promoted.

Personally, I liked the food choices. Breakfast is the best meal of the day. Lunch we moved between pool bar and restaurant and dinner was always good. Their is a good choice, the food is nice and there is always something available from the live cooking grill.

Finally, the food and drink staff are great Like the animation team, the bar staff also remembered me from our previous stay...I guess that's positive. They work so hard almost all day so aren't always the chattiest but if you make conversation they will chat to you, especially about football. That said when the kids are ordering they make the extra effort and my two loved ordering their own drinks! The restaurant staff have to be commended too. This is a family hotel focused on kids. At times it can be loud and messy but they just smile and try to have fun with the kids which really puts you at ease if your child is being difficult in some way.

This is a brilliant hotel. I noticed there was almost no turnover in staff on any of teams which shows it's probably a pretty good place to work but keeps that consistency in service. Clean, comfortable, good food and handy location. You can find that in a lot of places but if you want proper customer focused service, where you're kids are prioritised then I couldn't recommend H10 Lanzarote Gardens enough.

We stayed as a family of 4 in July 26, this was our third stay at the hotel. Lovely hotel grounds, staff very friendly, great location 2 minutes walk to the beach and supermarket and places to eat out, would highly recommend Portobello for lovely food, value and great hosts. Food at breakfast is really good, good choices, lunch and dinner can be a bit hit or miss. Rooms kept very clean with daily room cleaning and good air conditioning. Lifeguards very good at stopping sunbed reservation in the morning which was really good to see. Big thank you to the hotel for noticing the birthday cards in our room for our oldest son and sending a card and chocolates to the room without us saying anything it was a lovely touch. Room 340 requested due to the lovely views, sun all day on the balcony and very quiet but families with very young children would struggle with the stairs and buggies. We had a great stay.

Excellent hotel for families. Relaxing atmosphere, nice beach less than 2 min walking distance (as well as useful services and shops), marvellous entertainment (sophisticated shows--Hakuna Matata, fun games, very kind monitors who obviously enjoy their work), fresh food with very good service (continuos replacement of food, everything is kept clean). Pool is nice with little slides, maybe a bit small when too mamy people. Highly recommended for families and relaxing, fun atmosphere.