Secrets Lanzarote Resort and Spa

We’ve just returned from a fantastic stay at Secrets Lanzarote Resort & Spa, and we honestly couldn’t have asked for a better holiday. We came away feeling relaxed, well looked after and already thinking about coming back!

The hotel, our room and the overall experience were excellent. The food was another real highlight for us especially for me as a vegetarian. There was an excellent choice, which made such a difference and meant we could enjoy our meals without feeling restricted. The quality of the service throughout our stay really helped make the experience special.

The biggest highlight, though, was the staff. There were so many people who went above and beyond to make us feel welcome, and we really want to mention a few who made a lasting impression.

A special thank you to Lukas on reception, who checked us in and continued to support us throughout our stay. He was welcoming and helpful, and it was lovely to know we could rely on him if we needed anything.

Liana, the porter, gave us such a warm welcome and took the time to introduce us to the hotel. It was a lovely first impression and set the tone for our holiday.

At the World Café, Eva deserves a special mention for being genuinely lovely, friendly and helpful. She is a real asset to the team and helped make our dining experience even more enjoyable.

Thank you also to Ronald and Nacho for keeping our wine glasses topped up and looking after us so well, and to Miguel for his attentive service, particularly when clearing our plates. These little touches make such a difference and never go unnoticed.

We also have to give a big shout-out to Kevin, Mishell and JP at the pool bar for making our cocktails throughout the stay. They helped make our time by the pool even more enjoyable, and we really appreciated their service.

Finally, we want to thank every other member of the team we encountered, including those working quietly behind the scenes. From keeping everything running smoothly to maintaining the hotel and supporting the guest experience, your hard work matters. A five-star holiday takes a whole team, and it was clear to us how much effort goes into making guests feel comfortable and looked after.

We had an excellent stay. The lovely room, fantastic vegetarian food and, above all, the genuinely friendly and attentive staff made this a holiday to remember.

Thank you, Secrets Lanzarote, for such a wonderful holiday. You have a fantastic team, and we hope the staff mentioned here receive the recognition they deserve. We would happily recommend this hotel to couples looking for a relaxing adults-only getaway in Lanzarote, and we would love to return!

K & B Elliott Lisburn. N.Ireland

It is very difficult to write a review like this when everything we want to say has already been said ten times over! All those richly deserved five star reviews were a huge part of why we chose Secrets in the first place. Having said that, we would still like to put on record our on thanks to the Secrets Team and the wonderful experience they created for us on our recent holiday. From the moment we arrived until we left we were treated like Royalty. Ivan greeted us with with a very welcome glass of Cava and a cold beer. Then took our luggage off our hands. He then stood and had a lovely chat with us while we waited to check in. When we went to the reception desk to check in Veronique looked after us and was so warm and welcoming. She took her time to explain where all the hotel’s different facilities were and explained how we could use the hotel QR code for all hotel information a glance. A great idea and we used it on a daily basis. Then the icing on the cake was a complimentary upgrade to a magnificent suite (apartment!) with the most wonderful sea views. The porter who arrived with our luggage gave us the full tour of the suite and then pulled back a curtain at the end to reveal a door on to a massive furnished sun terrace.

Every member of staff could not have been more pleasant and helpful. We cannot remember all of their names but we must single out Laura B. She is the font of all knowledge and was our go to person for absolutely anything we needed to know about the hotel and the surrounding areas. We had quite a few chats and felt we were leaving a friend behind at the end of our break. We must also mention Arturo and Kevin from the Sushi Bar for their constant cheerfulness and praise to the staff working in the Lounge pool bar for their excellent service and friendly manner.

There are plenty of restaurants on site to choose from but if you fancy heading out the Puerto Calero Marina is a ten minute walk from the hotel where you will find a strip of restaurants.

To sum up we have found a very special haven away from the stresses and strains of everyday life and indeed we have already booked to go back for our anniversary in December. We have stayed in many lovely hotels over the years but we have to say Secrets has set the bar very high and would be a very hard act to follow. And it’s not just the beautiful hotel, surroundings and facilities that makes this hotel so special, its the staff that are the back bone of it. They are a great credit to the Hyatt Group.

Great hotel, great food, excellent bar with great food and drink choices, the non-booking restaurants were fantastic with wonderful service throughout the resort - very chilled place.

Location was good but Puerto Calero was a bit disappointing.

Entertainment was not great