Hotel LIVVO Costa Taurito

This hotel is a very basic hotel but the rooms and hotel are clean and the staff are polite. The lady who looks after the cats is a credit to the team she’s amazing and very helpful. It’s lovely to see someone caring for the animals making sure food and water is available for them other hotels see them as pest and I always feel bad for them. At This hotel because they are fed they stay away from food areas and don’t bother you at all for anyone worrying about that. The hotel is not anything fancy but you get what you’ve paid for. The kids entertainment/shows does need some serious work although the staff working are lovely it’s quite boring after 7 days you don’t see them around the hotels like you would at other hotels and the bar in the entertainment area is 2 drink per person at a time but you can re queue to get more I think they do this to keep the queue flowing so people aren’t waiting a long time. Nothing really for the older children to do but there is a karaoke bar at the beach from 10:30pm would recommend this is such a good vibe although you do have to pay for food/drinks as it isn’t part of the hotel. They show the boxing/football/formula1. The splash park is so good the life guards are the best I’ve seen any splash park they are constantly watching making sure you’re safe. The food is actually pretty good although a small selection can see that being a problem for a fussy eater but was good for me and my family. I would return here.

Paid all-inclusive for an open drain, a building site and a paper-cup cocktail

Stayed at LIVVO Costa Taurito, Gran Canaria, with Jet2holidays on all-inclusive.

The biggest problem was safety. A drain cover by the pool was broken and left open. Staff said someone would come later. I asked if they were really going to leave a hole open with children around. I had to go to reception, take a yellow warning sign and put it there myself. The hotel pool was then closed from late afternoon until 1pm the next day. They said we could use the water park. Entry may be included, but umbrellas and drinks there are extra. When the hotel pool is shut, all-inclusive stops at the gate.

From day one a room near the pool was a construction site. An angle grinder ran at least four hours a day. I asked reception why I had paid about £2,000 to stay on a building site. They said they had to repair the walls. I asked them to put music on at the pool bar to cover the noise. They said they were not allowed to make noise there, while the grinder carried on.

The lifts kept breaking down. Often two were out at the same time. There is no coffee before 7:30. There are not enough umbrellas for the sunbeds. A kettle in the room costs €2.50 every day.

Buffet vegetables were not fresh. Cucumbers, carrots and tomatoes looked reused the next day, dry and with no taste.

All-inclusive drinks are two-tier. Included “cocktails” come weak, in a paper cup. Guests who pay get a proper cocktail in a glass. This was in the restaurant / entertainment area, not a pool-safety rule. At the resort restaurants the cocktail pictures sit in the middle of the display for everyone — all inclusive and cash. The photo is the same. The drink is not.

I raised it three times. On Wednesday I spoke to the reception manager. On Thursday I spoke to the kitchen manager. Neither was interested in solving it. Restaurant manager Nairomi then said she would speak to the bar and that Friday morning the main manager would give an answer. That did not happen. Hotel management promised a resolution and did not keep it.

When you say football or a film, you think beer and popcorn. When you say a date, you think a decent wine. When you say an all-inclusive beach summer resort, you think a cocktail. Not watery liquid in a cardboard cup.

All doors are squeak like they never had grece on. Main door at the apartment, top door panel was moving back and forwards when you touch the handle

Jet2 said they tried to call me. I got a text about missed calls from a private number. No real contact. The Customer Helper was unavailable for days. And never tried to contact me at all. And you speak with a AI for a while and then you have reached the point where you are started.

We paid in advance. After that it felt like they did not care. I wanted a safe pool, working lifts, honest answers and a COCKTAIL that is actually a COCKTAIL.

We read mixed reviews about this place, but honestly, ignore them, the people that nit pick are looking for stuff to moan about. We had a great family holiday with plenty to do for everyone. The food is ok, you won’t starve. The place is clean and tidy. The entertainment isn’t great but it’s something to watch, it’s ideal for younger kids. The water park is salt water, so you’ll need goggles, we just bought off amazon before we went, as they are expensive there. Lovely place, with a great beach only a 10min walk from the hotel, would definitely go back.