Neptuno
This hotel is located at the heart of Playa del Ingles. This wonderful, exclusive hotel enjoys direct access to the Yumbo Centre, and lies just 900 metres away from the beach and about 20 minutes from the airport. It is within easy access of a host of attractions, making the property the ideal choice for the ones seeking for exploration or relaxation. This charming accommodation comprises classically designed rooms, which offer an atmosphere of peace. They are well equipped with modern conveniences such as AC, satellite TV and bathroom with hair dryer added for guests' comfort. Guests are sure to be impressed by the broad range of facilities and services including an outdoor pool and wellness centre and are assured of a comfortable stay.
Hotel Information
Treat yourself with massages, body treatments and facials. If you're looking for recreational opportunities, you'll find an outdoor pool, a sauna and a 24-hour fitness centre. Additional features at this hotel include complimentary wireless Internet access, an arcade/games room and gift shops/newsstands.
Facilities
- 24-hour reception
- Wi-fi
- Car hire*
- Room service
- Laundry service
- Launderette*
- Multilingual staff
- Bellboy service
- Air conditioning in public areas
- Lift access
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
Starting to loose it's shine
This hotel is in an excellent location And I have stayed there 3 times because of it. The cleaners do an amazing job and I tipped them well because of it. Some feedback though, some of the bar staff at the pool bar, they seem genuinely annoyed when you order a drink, but the reason for this is that they are doing table service drinks for the waiting staff at the same time as trying to run the bar, they need more than 1 person serving i would be stressed too but dont take it out on guests. . I even tipped cssh on every drink and I was all inclusive. It's a shame because management, reception, dining hall staff all seem lovely. Also the mattresses need replacing badly you can feel every spring in your back. Please change them. The reserving of sunbeds is ridiculous but im not sure how they can stop it, all gone by 9am. It's a Spanish 4 star so go with a good 3 star in your head and you will be pleased. I've booked again for next year but if things don't change it will be my last, extra staff needed to serve behind bar during lunch, replace mattresses and vary the food a bit more. It's just so dam handy gor the yumbo. Hence why I return.
GREAT RELAXING BREAK
I decided to spend a long weekend, 4 nights at the Neptuno due to its proximity to the Yumbo Centre and meeting up with friends every night who were staying elsewhere in the resort. Check in was easy and straightforward and the complimentary bottle of red wine in my room was a nice touch. I had a pool view on the 3rd floor which was adequate for my short stay although if staying longer would have preferred a walk-in shower instead of one over the bath, due to my mobility issues. Great room with everything you wanted including tea/coffee making faciliities, balcony, TV, safe. etc. although extra English channels woulnd't have gone a miss. This was my 4th stay at this hotel. Being an adults only hotel meant you weren't woken by the kids club at 8am and they serve breakfast until 11am which is fab as I'm not really one to get going until past 9am. Good selection each morning. Evening meal is served up until 10pm too with drinks purchased charged to you room and you settle up at the end of your stay. The same applies for purchases made in the snack bar during the afternoon too if you are not all inclusive. All the staff were so helpful and polite and couldn't do enough for you. Big shout out to Carolina and Alexis on reception and Maria and Angela in the restaurant, although can't remember everybody else's names. They seem to have a lot of repeat customer like myself and I counted at least a dozen people during my stay that I had chatted to on previous occasions. On my final day a courtesy room was available for me to use late in the afternoon meaning I could then stay around poolside until it was time to leave. You are basically spoilt at this hotel; from the use of a rear access door to the Yumbo Centre, complimentary sangria in the morning and no need to rush about to reserve a sunbed at 6am like in some hotels. With a Spar, Duty Free shop and all your other souvenir shops within a 2 minute walk from the hotel I wouldn't stay anywhere else now when I come to Gran Canaria. Wonderful stay again. Thank you very much.
Lovely Hotel, just 2 issues
The location of this hotel is amazing, steps from The Yumbo centre and easy to get around Playa Del Ingles. The staff in this hotel are outstanding with their friendliness at are very attentive, special mention to Jose at the pool bar and Carolina on reception who stood out. Hotel is clean and the food good, you won't starve! Prices at the pool bar for drinks and meals also good value for money. The 2 issues we have.
- Some of the pool view balconies are enclosed and are adjoining other balconies along the same floor. So there could be 4 balconies connected. They are still private, however if you have anyone smoking along any of those along the same floor, as they are enclosed, they act like a horizontal chimney. We had chain smokers along our floor and each time we couldn't use the balcony, had to close the balcony door as the smoke just comes through and made the place stink!
My only solution to the issue if either make all of these enclosed balconies smoking and all others none? Or have half the hotel smoking and half none. The balconies that stick out doubt wouldn't have this issue. I've enclosed pictures just for reference, it's all the balconies where the archs on the top floor and all the ones below. 2. People reserving sunbeds! Some people were putting their towels on beds as early as 6am. It's just selfish. The only solution to this is to have signage asking people not to do it and to enforce it. For example the guys that clean the pool (8am till 9 normally) collect all the towels in and give to reception, unless someone is sitting on them. Then the pool person keeps an eye on the throughout the day and if no-one using the beds for a certain time, take it off so other people can use. This is also down the the guests being a bit more considerate, especially leaving to nip into the Yumbo or pool bar for a long lunch. This hasn't put us off returning, if booking again we wouldn't particularly need a pool view, but if we did we would ask for one not enclosed.
A cockroach in the bed
A Very Disappointing Experience – Unacceptable Hygiene and Poor Customer Service
I am extremely disappointed and upset with my experience at Hotel Neptuno.
While I was sleeping, I woke up to discover a cockroach crawling on my bed. This was absolutely disgusting and frightening. Nobody should have to experience something like this in a hotel, especially when paying for a comfortable and relaxing holiday.
I immediately went to reception and reported the incident. The hotel changed my room, but instead of being moved to an equivalent room, I was given a lower-category room with fewer amenities than the one I had originally booked and paid for.
What made the situation even worse was the hotel’s refusal to offer any compensation. I find this response completely unacceptable. A simple room change does not make up for such a disturbing experience, particularly when the replacement room is of a lower standard.
I expected much better hygiene, professionalism and customer care from this hotel. Instead, I was left feeling disappointed, frustrated and undervalued as a paying guest.
Finding a cockroach on your bed while sleeping is not a minor inconvenience, and refusing to take responsibility afterwards makes the experience even worse.
Based on my experience, I cannot say that the hotel handled this situation appropriately. I sincerely hope management takes these complaints seriously and improves both its hygiene standards and its treatment of guests.
Lovely hotel & staff
We have stayed here 3 times now and each time it’s a fabulous stay! Throughly enjoy the hotel. The food is great and always lots of choice. Pool area is clean and there are plenty of beds available. Only thing it could do with is music around the pool:: but that’s all: definitely recommend
