HD Parque Cristobal Gran Canaria

We’ve just had a fantastic 10-day family holiday at HD Parque Cristóbal Gran Canaria and would happily recommend it to other families.

The hotel has a lovely, relaxed atmosphere and is well suited to families. The bungalows are spacious and well located around the grounds, giving us plenty of room and making it easy to get around the resort. The pool areas and facilities were great too, and we had a really enjoyable stay overall.

The restaurant staff were always friendly and attentive, and we were made to feel welcome whenever we went for a meal. Although some of the all-inclusive food options did get a little repetitive over 10 days, there was still enough variety from day to day, and we always found something we enjoyed.

What really made the holiday special for us, though, was the entertainment team, especially Claudea, Daniela, and Irene.

We were over from Scotland with our two girls, aged 9 and 12, and the way these three took the time to get to know them was lovely to see. They were always friendly, full of energy and happy to have a laugh with the girls, making them feel included and helping them have an amazing time.

Claudea built up a particularly lovely bond with both girls over the 10 days. They absolutely loved spending time with her, and it was clear how much they looked forward to seeing her. What really stood out was that it wasn't just when she was working with the children during organised activities. Even when the staff were having their own downtime, such as eating lunch in the diner, Claudea would still have a little joke with the girls, play around with them and have them laughing away. Those little moments meant a lot to us because she really didn't have to make that extra effort, but she did.

Daniela and Irene were just as lovely with the girls, and we're so grateful to all three of them for the time and attention they gave them throughout our stay. As parents, there's nothing better than seeing your children having fun, making connections with people and coming away with happy memories. The girls had such a great time, and these three played a big part in that. It's easy to say that hotel staff were friendly, but the way Claudea, Daniela, and Irene genuinely made time for our girls is something we'll remember long after the holiday.

We really hope the hotel recognises the effort they put in, because they made a real difference to our experience. All in all, we've had a brilliant holiday.

The accommodation was great, the restaurant staff were lovely, and the hotel had everything we needed for a relaxing family break. But the highlight for us was seeing how happy the girls were and knowing that they'll come home with some lovely memories.

A massive thank you to the team for everything you did for our two wee girls. You helped make our holiday that bit more special, and we'll always remember the laughs and the lovely bond you built with them. Hopefully we'll get the chance to come back again! ❤️🌟

A Lovely Stay with a Few Areas for Improvement – 4/5

We recently stayed at this hotel for 5 nights as a couple and overall had a really enjoyable stay. We felt the hotel offered good value for money, had a great location and had plenty of positives, although there are a few areas where some small improvements could make a big difference.

Room and Cleanliness

We stayed in room 215, which is situated next to the tennis courts. The room was very spacious, with a separate lounge area featuring a sofa, fridge, dressing table, storage space, coffee machine and kettle. The bedroom had two single beds pushed together, along with a chair and wardrobe.

The bathroom was well equipped with shower gel, shampoo, conditioner and a little bag containing useful extras such as a shower cap and toothbrushes. The shower itself was excellent, with two shower heads and really good water pressure. Outside, we had a lovely terrace with two chairs, a table, an umbrella and two sun loungers, which was a nice bonus.

Overall, we were happy with the size and facilities of the room. However, it would be helpful if the room description made it clearer that the double bed consists of two single beds pushed together, as the beds were made up separately, which wasn't ideal for us as a couple. The sofa in the lounge also needed a good clean, and we had to speak to housekeeping after our coffee cups hadn't been changed for four days. As there was no kitchen or suitable place to wash them, this was a little inconvenient. We also paid €12 for the safety deposit box for our five-night stay.

Aside from these small issues, the room was a good size, in a convenient location, and the overall standard of cleanliness was good.

Food and Drink

As someone who can be quite a fussy eater, I was pleasantly surprised by the food and really enjoyed the selection. There was always a good variety of salads and meats, and the children's section was particularly good, offering things such as pasta, sandwiches, chicken nuggets and sweets. The animal-shaped plates were also a lovely touch that the children clearly enjoyed.

Our main criticism was the temperature of the hot food. Unfortunately, it was often cold or not as hot as it should have been. We also heard several other guests commenting on this during our stay, so it may be worth checking the heat lamps and food-warming facilities. This was a shame because the quality and variety of the food were otherwise very good.

We only used the snack bar by the children's pool once, as it was a little walk from the main pool, but the food was nice and there was a good selection of familiar favourites, including burgers, hot dogs and sandwiches.

Entertainment and Atmosphere

This was probably the area where we felt the hotel could make the biggest improvement. During the day, the main pool area was quite quiet, with little music or atmosphere, and we didn't see much of the entertainment team apart from their short morning song at around 11am. When we did speak to the team, they were friendly enough, but a little more interaction and daytime activities would really help bring the pool area to life.

The children's mini disco was good, and the team interacted well with the children during this part of the evening. However, we felt the entertainment afterwards could be improved. We stayed to watch the Grease show, but unfortunately the mimed songs made it difficult to enjoy, and some of the other evening entertainment, including a game show, didn't quite hit the mark for us.

We think the hotel could really benefit from having more professional live singers, tribute acts or engaging evening shows after the mini disco. The hotel has a great setting, and better evening entertainment would help make the most of it.

Another point worth mentioning is vaping around the pool, during entertainment and in the outdoor restaurant area. We noticed this happening quite frequently, including near other guests and even in the pool. We appreciate that everyone has different habits, but clearer enforcement of designated smoking and vaping areas would make the environment more comfortable for everyone.

Bars and Sunbeds

We decided to visit the sports bar downstairs one evening, but unfortunately waited around 15 minutes in an empty bar without being served. We appreciate that quieter areas can be difficult to staff, but it would be lovely to see this bar properly attended or for guests to know when service is available.

On a positive note, we never struggled to find a sunbed at the main pool, and it was great not to have to deal with excessive towel reserving. This made relaxing by the pool much more enjoyable!

Overall Experience

Overall, we had a good stay and felt the hotel offered good value for money for our five nights. The spacious room, good food selection, lovely shower, convenient location and availability of sunbeds were all definite positives.

We chose to give the hotel 4 out of 5 because we felt it was slightly above average and has plenty of potential to be even better. Improving the temperature of the food, evening entertainment, sofa cleanliness and attention to small housekeeping details would make a real difference to the guest experience.

We would happily consider visiting again, particularly as we didn't pay a huge amount for our stay and the location suited us well. However, if we were paying significantly more, we would probably weigh up the overall experience a little more carefully.

Thank you for a good stay. With a few little improvements, we genuinely think this hotel could offer an excellent holiday experience!