Gran Canaria Princess - Adults Only

Do not waste your hard-earned money on this hotel

I honestly feel that people should think twice before spending their hard-earned money on this hotel. Our experience was extremely disappointing, and in my opinion, this is absolutely not what you would expect from a four-star hotel.

Let’s start with the cleanliness — or rather, the lack of it. The hotel was not clean to the standard we expected at all. Even the towels were dirty. What is particularly frustrating is that the hotel seems to have spent a considerable amount of money putting its logo on everything — towels, plates, napkins and practically anything they could put a logo on — while the basic standard of cleanliness was seriously lacking. A logo does not make up for poor hygiene and poor housekeeping.

The food was another major disappointment. There was very little variety, and unfortunately, what was available was, in our experience, extremely poor and often simply not enjoyable to eat. The restaurant itself also looked badly maintained and poorly organised. There were empty stations, things left around everywhere, and the whole area gave a very untidy and unpleasant impression. It certainly did not feel like a restaurant in a four-star hotel.

Overall, I genuinely do not understand how this hotel has received the rating it currently has on TripAdvisor. Based on our experience, it falls far short of what we expected from a four-star property.

What makes it even more disappointing is that you can spend the same amount of money in Gran Canaria and stay somewhere that is vastly better in terms of service, cleanliness, food, hospitality and overall experience.

We did take a few photos during our stay. Unfortunately, we did not spend enough time in the restaurant and around the hotel to take as many photos as we would have liked. However, the photos we have uploaded genuinely reflect what we saw and experienced.

For us, this hotel was absolutely not worth the money. There are much better options available for the same price, and I would strongly recommend doing your research before booking. Based on our experience, we would definitely not stay here again.

We went on an All inclusive Jet2 package deal for 1 week. We opted for a high room and were in 733, a view over to the Sea. The room was large and clean, towels were changed daily, beds were made. For sunbeds, we got up by 8am to get a good choice, we never saw anyone remove towels before 10am. There are activities on offer, I went for Pilates. Soft drinks and beer are self service by the pool with water and coffees inside, we never queued. In the evening the bar staff were incredibly efficient and speedy. The entertainment was good, Acrobats, Circus Acts, ABBA tribute, Flamenco so variety. The food was fine, nothing spectacular but always good, breakfast had good choice. The Mexican and Chinese themed nights were best. The location is good, we walked to the beach, the dunes, the market and Yumbo centre. Handy hint on your last day you can book a 30 minute slot to use a bedroom to have a shower, handy for us with a 6.15pm pick up but hang on to a towel from your room.