Bungalows Miraflor Suites

We returned on Tuesday from a 10 night stay as a family of three. We stayed in one of the older bungalows (1168) which contained a big separate bedroom, good sized bathroom, spacious lounge and a terrace area, and found it very comfortable and exactly what we needed. There is a lot of brown furniture that could do a slight bit of modernisation as looks a bit 90s, but that is just personal taste. There is one air-conditioning unit located in the bedroom which cools the whole bungalow and is so welcome when coming back to the room after a hot day. The terrace area is a lovely addition with two sun loungers, a table & chairs, an umbrella, and a good freestanding airer to dry pool towels and swimwear. We didn't use the loungers as we were down by the pool everyday. My husband placed our towels down at 8am each day and we always managed to get the same loungers, so no sunbed wars. We had an umbrella each day (it looked like there was one umbrella per 5 loungers), but be sure to place some sort of personal item on the umbrella as we did spot guests moving these around whilst occupants had gone to lunch. The pools were lovely, nice and cool, although the side areas are slightly sharp and rough to make them nonslip. A bit prickly if you sit on them. The in-pool loungers in the large pool are lovely but could do with a bit of a daily clean. A very welcome addition to cool down and top up the tan. When we were there a couple of families were complaining that lilos and large inflatables were not allowed in the pools. Two managers came to the pool area to back up the lifeguard and did well to stand their ground when some guests wouldn't take no for an answer. I completely agreed with the hotels stance on this as the pools are simply not large enough to accommodate these and can't be easily controlled by the person on them so they are a bit of a hazard. Flotation aids for children and babies are allowed though. Balls are not allowed either, and personally I think this is good as people spread out in a large triangle which is inconvenient when you're just wanting to relax, with the added annoyance of balls splashing or hitting people unexpectedly.
The only complaint I would have is that there is loud music around the pool every day except for Sunday (animation team day off) which is not to everyone's taste. The choice is not there to find a quiet area when you're just wanting to lay quietly and read. The animation team keep people entertained who want to take part, and games and activities are well attended. They do come and ask you everyday, even if you're engrossed in a book. But once you say no and give your reason they leave you alone. The restaurant area is lovely with two separate areas, lovely and spacious with outside seating too. We found that there was enough choice even though it was quite a small selection to choose from. There was usually a bit of a queue for the hot drinks machines and there was never any breakfast tea teabags available. Luckily we always bring our own teabags. The metal teapots were in short supply meaning tea had to be done by the cup as too dangerous to carry more than that back to the table which meant multiple visits and wait times. The bar area was nice with self serve wine, sangria, Amstel lager, fizzy drinks, water, and juices. My only complaint would be evening times when the area was busy with only two bar staff present. We did find that paying guests were given priority. I didn't find it fair that the cocktails for All Inclusive guests are just premixed from a machine, where as if you're paying they are mixed from scratch in front of you. Spirit measures are also very short and taste watered down for All Inclusive guests. This should not be the case when AI guests have already paid a large amount upfront but are treated a bit second class in comparison. I think this is something that should be reviewed. On the whole, we had a lovely holiday but feel that some of the restaurant and bar staff could be a bit more proactive in making sure supplies are stocked up at all times.

We had a lovely holiday at the HL Miraflor Suites in Gran Canaria and would happily return.

When we first arrived, we weren't entirely happy with our room. This wasn't due to the quality or standard of the hotel, but because some maintenance work was taking place nearby. We mentioned this to reception, and the hotel couldn't have been more accommodating. They arranged to move us as soon as possible, which we were very grateful for.

The hotel itself has beautiful grounds and a wonderful atmosphere throughout. The adults-only area is particularly lovely and perfect for those looking for a quieter, more relaxing experience.

The staff were outstanding from start to finish. A special mention has to go to Stephen at reception and the hotel manager, who went above and beyond to ensure we enjoyed our stay. The level of customer service was exceptional and genuinely made a difference to our holiday.

The food was surprisingly good for a buffet-style restaurant. They clearly cater for a wide range of tastes, and there was always plenty of choice for everyone. The hotel was spotlessly clean, the drinks were great, and we particularly liked the self-service lager, wine, and soft drinks available in the main bar area.

Overall, we had a fantastic stay and would definitely visit again, largely because of how well we were looked after. Thank you to everyone at HL Miraflor Suites for making our holiday so enjoyable.