Cordial Mogan Playa

I've had to think long and hard about where to go with this review, because we have been to this hotel quite a few times now, and we can see the subtle things that a first time visitor may not pick up on, so bear with me if I meander a little.

Firstly, the hotel and the grounds, still as beautiful as ever. Every time we walk through the door, its like the weight of the world just lifts from our shoulders. The lobby and reception area are a joy. The pool area's and gardens equally stunning, and I would highly recommend anyone to take the time to thoroughly investigate the full space, from the hilltop walk (entrance directly opposite the spa), to all of the paths down around the suites, where there are many little doorways to the outside world, however you will need your room key card to gain access from the outside.

I found that in the main, the atmosphere was very relaxed and calm. I do however agree with a couple of the previous reviews, in that there a small few that did not respect the quiet nature of the top pool, and had children making quite a racket at times, although to be fair, the lifeguard did his utmost to politely suggest that they refrain, or indeed move to the lower pool, but they would instead wait for his shift to end, and then resume their activities.

The rooms were good, lovely large beds, good aircon if a little noisy, and a nice sized balcony that got lovely sun during the late afternoon and evening (Block 3). My only issue would be having to stand in the bath to shower, as I'm quite tall and broad, so between banging my head and my elbows, I found it less than ideal. I know that the suites have beautiful showers, and I was assured that there are plans to update all of the bathrooms in the near future, which would be a very good thing.

We had no issue at all with the food in the main restaurant, either at breakfast or at dinner. We found the offerings plentiful and very tasty. There have been some changes to the menu down at the small pool restaurant, and we did not enjoy the food here, but this was not a a major, issue as there are loads of very good places to eat lunch locally.

The gym is a nice size, and has enough equipment for a "Holiday" workout, though just a couple of more free weights would be ideal. Nit picking now I know.

We did not partake of the entertainment downstairs, but we did enjoy the upstairs bar and relaxing music, whether it be a guitar player, piano or otherwise. Very nice indeed. Also a special mention to Jesus who works at the upstairs bar. All of the staff were lovely, but Jesus goes that step further in that he offers a very genuine greeting every evening, makes the effort to remember the order and room number so that you are not repeating yourself every time you'd place an order. Small details that meant a lot to us in a busy hotel. I'm only sorry that we missed him before we left in order to thank him.

Ok I'll wrap up my ramblings, but suffice to say that we still love the Cordial Mogan, but there is that room for improvement, and we have highly recommended the hotel to others, some of whom are visiting later this year. We will return ourselves, but maybe after the upgrades to the rooms have been completed. The suites are no longer a viable option for us, as our daughter insists on growing up, so two hotel rooms seem the best option.

One more thing, though minor. I don't know if GDPR is the issue here, but it would be nice if upon returning, that you were greeted as a returning guest, as opposed to being asked if you'd been in the hotel before. Returning to the same hotel is an act of loyalty by any customer, and a simple welcome back would feel like an acknowledgment of such, and would be a very warm way greet a returning guest, instead of feeling like a stranger in a place that you know so well. I know that it may seem irrelevant, but such a simple gesture would leave a lasting impression, in that your repeated custom is valued enough to be noticed. Personal touches mean the most, and cost nothing.

Thank you Cordial. :)

The staff was really nice and quick especially a worker called Myron I liked Myron the most because he was talkative kind and put a lot of effort in his job