- Gran Canaria Holidays
- Maspalomas
- Suite Hotel Jardin Dorado
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Suite Hotel Jardin Dorado
Spain, Europe
Maspalomas
This complex boasts a charming setting overlooking Maspalomas golf course, boasting stunning views over the surrounding countryside. The hotel enjoys close proximity to a host of attractions, as well as a number of activities, which can be enjoyed nearby. This wonderful hotel features beautifully-designed guest rooms, which feature soothing tones and a peaceful, relaxed ambience. Guests are invited to avail of the many facilities and services that this elegant hotel has to offer. Guests can enjoy the ultimate relaxation in a hammock, amidst an air of peace and serenity, while the little ones play nearby.
Facilities
- Wheelchair-accessible
- 24-hour reception
- Mobile phone coverage
- Wi-fi
- Local and international calls
- Car hire*
- Airport Shuttle*
- Room service*
- Laundry service*
- Medical service*
- *Some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
3.5 Very Good1,569 reviews
Excellent
25%
Very Good
36%
Average
20%
Poor
10%
Terrible
9%
Location
Cleanliness
Service
Value
Moana is the best receptionist
Moana is the best receptionist and couldn't do enough for us. The food in the buffet was excellent, breakfast, lunch and dinner. The kids pool and the spa pool were closed for the whole time we were there which was disappointing as no one said why and they looked fine. Apart from that we had a brilliant time
Review by pops0411 Torquay, United Kingdom
Not too bad
We really enjoyed our holiday in jardin dorado. Our transfer to airport was 8 hours after check out, hotel let us overstay for free and continue getting all inclusive service. All staff were lovely and friendly, Judith in bar always remembered how I liked my drink also she was very kind and welcoming to kids.
Unfortunately two of the three pools were under maintenance which was not expected in the peak time, but the one pool was clean and big enough. Because of the kids pool being under maintenance all kids had to play on the steps which was not ideal. The restaurant was clean, The food was nutritious and various. Staff cleaned and replaced food very quickly. We stayed at the last row of suits which was quiet and the view was the golf court. There was a cockroach problem outside but didn't see any bugs in the room. The housekeeping was not as good as I expected not in a hotel standard at all but they were friendly and did generally an ok job. Make sure to bring your driving license to hire a car for at least a couple of days nothing is in walking distance specially in hot weather, except for a small shop. The rooms are out of date though they can benefit from a redecoration. Overall The food was lovely and staff were friendly for the amount of money we paid it was worth it.
Select another hotel which gives you better value!
Broken facilities, kids pool under maintenance, jacuzzi pool under maintenance as you can see on the picture attached. Most staff don't speak English, you have to use body language for most things, no entertainment team, no daily activities, a 4 stars hotel don't change room towels on request. Instead they replace once a week!! Terrible coffee quality which has awful taste! You can only get the coffee from the restaurant, you have to pay extra for bar coffee machine for all inclusive guests. Noticed, Staff drinks coffee from barista machine, premium bottled drinks, customers who pays hundreds of pounds for a proper week holiday and only staff get benefiting from the premium drinks and from good quality coffee machine that we All inclusive guests must pay for. We would not stay here again under these circumstances. We feel like, we got scammed by the hotel as you expect good quality service as well as food and drinks. All facilities must be in working order at high season on August. Avoid!
Review by nebucadnezzar London, United Kingdom
We are regular guests, but this year the hotel was a big disappointment
We have been staying at this hotel for the past 4 years, and everything used to be excellent. This time, the main and probably only positive point was the very good food. The meals are still tasty and high-quality; we have no complaints about the kitchen.Cons:This year, the hotel unexpectedly let us down due to its poor condition:Pools: Out of the three advertised pools, only one was actually open. The kids' pool and the hydromassage were closed. Moreover, the only working pool on the property was, to put it mildly, not clean.Rooms: The rooms are very outdated. During our stay, they had to repair the plumbing in my room every other day, which caused a lot of inconvenience.It is a pity to see a favorite place lose its quality. The hotel urgently needs an update and better maintenance.
Review by winter c Italy
Disappointing
I'm leaving this review reluctantly, but unfortunately have been left with no choice due to the ignorance of the resort.
Upon arrival me and my partner were initially happy with everything. However, on the first day, the toilet blocked up and began leaking, flooding the bathroom. We reported this to reception, and when we returned later that evening, it had seemingly been fixed.
On the second day, once again the toilet leaked/blocked. We informed reception again, who reassured me it would be fixed. It was at this point that I informed them that we would be happy to move room if needed.
On a further two occasions during our stay, we went back to complain about the leakage that was not fixed. This time, the maintenance team came, and spent 30/40 minutes fixing the problem. They told us they believed it was our fault, for putting tissue down the toilet.
The toilet was fine, until our second to last day, when once again, it blocked and flooded. By this point, we had ran out of patience. We went to reception, maintenance came (although management failed to) and told us they would have to remove the toilet, as the roots and gone into the pipes underground.
This was the first and only time we were offered a new room, which was basically redundant as it was our last night.
It is completely unacceptable that we spent an entire week in a room, flooding almost daily, with smelly sewage water all over the floor, having to use our towels to soak up the mess. Not only was this a huge inconvenience, but also gross negligence regarding health and safety.
It's worth noting that my partner was unwell for the entirety our stay, whether this is due to the toilet issue, we will never know, but it does make us wonder...
In total, we complained five times, to three different members of the team, and a number of different maintenance workers.
Since returning home on 20/05/26 I submitted an official complaint, which was ignored for 3 weeks until I prompted a response. It's now been a further 4 weeks, and once again we've been ignored.
I wouldn't be writing this review if they had the decency and respect to respond to my complaints, but they clearly do not care.
There are plenty of other places to stay in Maspelomas/Playa De Ingles, I strongly recommend going elsewhere.
