Club Maspalomas Suites and Spa

My wife and I have just returned from a lovely 2 week stay at the hotel.

We had a late flight out to Gran Canaria which resulted in us not arriving at the hotel until 10 pm. But we were greeted by friendly reception staff and given a welcome drink. The process was seamless and informative. We were directed to our junior suite.

The suite was excellent, very clean, had a fridge and 2 large bottles of complimentary water (refilled daily). The suite consisted of a bedroom area, separate shower room/toilet and a living room area. Outside there were 2 sunbeds and what I would describe as a patio area designated to our suite. The only small issue was a lack of storage space within the bedroom.

We stayed on a bed breakfast basis and have no complaints about the standard of the breakfast buffet. It catered for everyone.

There was also a hotel offer which was to add 3 nights half board for a discount price. We took this up both weeks, so ended up eating in one night and out the next. This suited us perfectly. We had no issues with the food at the hotel. The bar was reasonably cheap, stocked with various kinds of alcohol, cocktails and soft drinks. It was reasonably priced and the staff were friendly and efficient.

The hotel has water stations throughout which are easily accessible. The pool area was fantastic, plenty of sunbeds, relaxing and I’d describe the pool as one of the best I’ve had on any holiday. It was quiet and relaxing.

I utilised the gym facilities which were on the upper level and overlooked the pool area. It had free weights, weight machines and cardio equipment which covered all aspects of training.

My wife got a massage, again with a hotel discount, and said it was excellent. She also took part in the water aerobics 3 times a week which looked to be fun and had plenty of participants.

The grounds throughout the hotel are wonderfully maintained, clean and all the staff were very friendly.

I can not fault any members of the staff at the hotel. They were all very helpful and friendly from our arrival to departure.

On our last day we decided not to take a late checkout and instead booked the shower room facilities offered by the hotel. We were offered a half hour slot to shower and change in the room just outside reception. This was perfect and I would recommend taking this option to save on late checkout fee.

Getting around the area is easy. There’s a taxi rank and bus stop outside the hotel. We used the buses, which were cheap and regular, to get around and visited several places on island. The beach is a 20/25-minute walk from the hotel, but there is a complimentary bus down and back if your preferred that option.

There’s also a large supermarket about ½ mile from the hotel which we used for stocking up on bits and pieces for the room.

My only complaint was towards the end of the holiday there were some new arrivals who had obviously been before, acted like they owned the place, took cans into the pool and were loud. I know a few other guests felt intimidated by them.

That issue apart this was a fantastic holiday in beautiful hotel, with friendly staff and although I don’t usually return to the same place twice, I think we’ll be back.

Our 8-Night Stay – A Very Enjoyable Experience Overall

We stayed for eight nights as a couple in our 50s and, overall, had a fantastic stay.

As many other reviews have mentioned, the hotel is absolutely spotless. We stayed in a Balinese Deluxe Room overlooking the pool, which was clean and well maintained. Two bottles of water were provided daily, along with replenished tea and coffee facilities. The fridge was lovely and cold, and an iron and ironing board were available on request.

A special mention must go to the housekeeping team – you are amazing! Your hard work really does make a difference, and you deserve a huge thank you.

We booked bed and breakfast as we enjoy eating out and had researched and pre-booked some recommended restaurants before arriving. We simply jumped in a taxi to get to them. We also knew beforehand that it was around a 30-minute walk to the lighthouse, so a little research before travelling is always worthwhile.

Breakfast was excellent, with an extensive choice of food and absolutely everything you could wish for. If a glass of bubbly is your thing, that was available too! We had absolutely no complaints about breakfast.

My only minor comment regarding the room would be that storage space was a little limited, although perhaps I should admit that I may have overpacked!

Unfortunately, our one disappointment was the evening we decided to dine in the hotel restaurant. At €45 per person, we expected a good dining experience. We ate at around 8 pm, but much of the food had run out and what remained was cold. I eventually ended up having cheese and biscuits, which was disappointing.

I mentioned our experience to reception the evening before we left. While an apology was given, no refund or other gesture was offered. I appreciate that things can occasionally go wrong, but at that price, I felt the experience fell short of expectations.

That said, this did not overshadow what was otherwise a fantastic stay. The cleanliness, lovely room, excellent breakfast and hardworking housekeeping team all deserve praise.

Thank you to everyone who helped make our stay so enjoyable. We had a wonderful holiday overall, with just a little room for improvement when it comes to the evening dining experience.