Club Maspalomas Suites and Spa

Fantastic place with fantastic staff. It just a wonderful experience and I would recommend it to anyone visiting the canaries. The location is amazing and the food is first class

We stayed at Club Maspalomas Suites & Spa from 7th–14th October for our honeymoon. We had been looking forward to our week away and wanted somewhere relaxing where we could unwind, enjoy good food and drinks, and spend quality time together as newlyweds.

Unfortunately, whilst there were some genuine positives, our overall experience was mixed, and we left feeling disappointed. For the price paid and the expectations we had, there were several things that we felt could have been much better. One thing we genuinely cannot fault is how beautiful the hotel grounds were. The gardens, communal areas and pool area were lovely, and everything was kept exceptionally clean and well maintained. It was clear that pride was taken in the appearance of the hotel, and this was one of the standout positives of our stay.

The grounds created a lovely setting, and there was plenty to appreciate about the hotel itself. It was just a shame that some of the other aspects of our experience didn’t live up to the same standard.

We stayed in room 137, which had a private garden and jacuzzi. Having our own private outdoor space was lovely and gave us somewhere to relax together away from the busier areas of the hotel.

However, the cleanliness of the jacuzzi was a real let-down. When we arrived, there was visible scum around it, and when we switched on the jets, dirt was being circulated around the water. Naturally, this put us off using it, which was disappointing as it was one of the features we had specifically looked forward to enjoying.

The jacuzzi wasn’t cleaned until day six of our seven-night stay. Unfortunately, when it was cleaned, the lid was left open. When we returned and went to use it, we discovered that it was full of ants. By this point, we had little confidence in using it, and a feature that should have been a highlight of our honeymoon ended up barely being used at all.

Breakfast was enjoyable and buffet-style, with a reasonable selection. However, the same things were served every day, and a little more variety throughout the week would have been appreciated.

Unfortunately, the evening buffet was our biggest disappointment when it came to food. There wasn’t much variety, and we found ourselves seeing the same dishes night after night. At €45 per person, we felt it was quite expensive for what was actually offered. Some of the food was quite dry, and despite the hot lamps, it often wasn’t particularly hot.

We were aware of the promotion offering dinner for €28 per person if you booked three evenings at reception. However, as this was our honeymoon, we wanted the flexibility to go out and explore different restaurants rather than commit to three evenings of hotel dining without knowing the full extent of the menu or the quality of the food.

We also tried the Gondola night for dinner. The atmosphere was good, and the main course was lovely. Unfortunately, my prawn starter was extremely oily and practically inedible. I felt quite unwell afterwards, although I cannot say for certain that the prawns were responsible.

Interestingly, we found the lunch menu far superior to the evening buffet. We even opted for room service on some evenings because the lunch menu was available to order, and those meals were much more enjoyable. It was a shame that the lunch offering felt noticeably better than the evening dining experience.

It was nice to have evening entertainment alongside dinner, and we did enjoy having something to watch in the evenings. However, the entertainment generally lasted around an hour to 90 minutes, starting at approximately 8:30 pm, with most performances finishing around 9:30–10 pm.

As the bar remained open much later, we felt there was an opportunity for the entertainment to continue for longer or for there to be more going on in the evenings.

More importantly, we didn’t particularly enjoy spending our evenings at the hotel bar. The hotel’s motto is “Slow Concept Living”, which we understood to mean a relaxed, laid-back atmosphere where guests could unwind and enjoy their time away.

We are both very chilled people who enjoy the simple things in life, such as sitting down for dinner, having a glass or two in the evening and relaxing together. We weren’t looking for a party hotel or anything extravagant. We simply wanted to enjoy our honeymoon in a comfortable, welcoming environment.

Sadly, we often felt out of place during our stay, and we didn’t always feel comfortable enjoying our evenings at the hotel itself. As a result, we spent most evenings either going out elsewhere or sitting in our private garden with a few drinks, rather than enjoying the hotel’s bar and evening atmosphere.

This was particularly disappointing because we had chosen a hotel with the intention of relaxing and enjoying our time together. We appreciate that hotels attract different types of guests, but we didn’t expect to feel as though we didn’t quite fit in.

The massage we had during our stay was wonderful and something we thoroughly enjoyed. It was a real positive and deserves a mention, as the treatment itself was lovely.

Unfortunately, the positive experience was overshadowed slightly by an issue when settling our bill at checkout, which is explained below.

Our experience with the staff was very mixed, and there were some people who genuinely made our stay better.

I cannot fault the lady who cleaned our room. She was absolutely lovely, always did a great job, and we had a good laugh with her throughout our stay. She was a real highlight, and her friendly manner made a difference.

There were also two younger ladies on reception who were absolutely fantastic. I’m fairly sure one of them was called Rosio. Both were friendly, approachable and genuinely helpful, and nothing ever seemed too much trouble for them. They deserve particular praise.

Unfortunately, our experience with another member of reception staff at checkout was very different.

When settling our room bill, we noticed that we had been charged twice for massages. We had only received massages on 13th October, but the bill also showed massages dated 7th October. We didn’t arrive at the hotel until approximately 6:45 pm on the 7th, so we knew we hadn’t used the facilities for massages that day.

I explained the discrepancy and advised that I had emailed before our arrival to request that the massages be added to our room. We had been told that this had been arranged and that we would simply need to book a suitable date and time. However, the receptionist disputed this and insisted that I had requested them on arrival. I tried to show him the email, but he wasn’t willing to look at it.

Eventually, he said, “Well, I’ll just refund you it then.” Whilst I appreciated that the charge was corrected, the manner in which the situation was handled felt unnecessarily dismissive. We were simply querying an incorrect charge and would have appreciated a more professional and understanding response.

The payment process was also disappointing. Before I had the opportunity to select GBP or EUR on the card terminal, he pulled it away from me and selected EUR. We had noticed other guests being offered the choice of currency, so it was frustrating not to be given the same option.

We also noticed that some guests received chocolates from reception as a thank-you gift at checkout, whereas we didn’t receive anything. On its own, this would have been a minor detail, but alongside the other experiences, it contributed to the feeling that we weren’t receiving the same level of attention as some other guests.

As a couple in our mid-twenties celebrating our honeymoon, we did feel that we were treated a little differently at times compared with some of the older guests staying at the hotel. We cannot say whether this was intentional, but it was certainly the impression we were left with.

We didn’t expect special treatment simply because we were on our honeymoon. However, we did expect to feel equally welcome and comfortable, and unfortunately, that wasn’t consistently our experience.

The hotel is a fair distance from shops and other amenities, so getting out and about requires a little planning.

There is a taxi rank directly outside the hotel, which is convenient, but the cost of taking taxis regularly can quickly add up over the course of a week.

The nearest bus stop is around a 15-minute walk away, which isn’t ideal if you don’t fancy walking, particularly in the heat. There is also a complimentary shuttle bus to Maspalomas beach, which is a useful addition, but the departure times are limited, and the return service is at 4:30 pm.

We would have appreciated more flexibility, particularly for guests wanting to spend longer at the beach or enjoy the surrounding area later in the day. Whilst the hotel is suitable for those happy to remain on-site for much of their stay, we found the location less convenient when we wanted to explore.

Unfortunately, we wouldn’t return to Club Maspalomas Suites & Spa.

We want to be fair, because there were certainly things we liked about the hotel. The grounds were beautiful and very well maintained, the pool area was lovely, our massage was wonderful, breakfast was enjoyable, and we found the lunch menu much better than the evening buffet. We also encountered some genuinely lovely staff members, particularly our room cleaner and the two younger ladies on reception, who were always friendly and helpful.

However, the dirty jacuzzi, disappointing evening buffet, limited entertainment hours, inconvenient location and, especially, the experience at checkout all affected our overall impression.

What disappointed us most was how we felt during our stay. The hotel’s “Slow Concept Living” motto sounds lovely, and we had hoped to experience exactly that: a relaxed atmosphere where we could enjoy a glass or two together in the evenings, unwind and make special memories as newlyweds.

We are both very chilled people and weren’t looking for a party hotel or special treatment. We simply wanted to feel comfortable and welcome. Sadly, we often felt out of place and found ourselves spending our evenings elsewhere or relaxing in our private garden with a few drinks because we didn’t particularly enjoy the atmosphere at the hotel bar.

We appreciate that not every hotel will suit every guest, and we recognise the effort that clearly goes into maintaining the grounds and pool area. There were some lovely aspects to our stay, and we don’t want those to be overlooked. However, for the price paid and the standard we expected, we felt there was room for improvement, particularly regarding jacuzzi cleanliness, food quality and consistency of customer service.

We went away wanting a relaxing, memorable honeymoon, but unfortunately, the overall experience didn’t live up to our expectations. The hotel itself is beautiful, and there are some genuinely lovely aspects to it, but it simply wasn’t the right experience for us. We wouldn’t choose to stay here again and, based on our experience, would struggle to recommend it to other couples looking for the same relaxed, welcoming honeymoon experience we had hoped for.

What can I say. Absolutely fabulous 2 weeks at Club Maspalomas Suites & Spa. Welcoming lovely staff - too many to mention everyone but from front of house, waiting staff, cleaning , gardeners all happy cheerful and helpful. Bungalows spotless Food good , entertainment excellent. Beautiful surroundings also spotless. Lovely relaxing atmosphere. Everyone of the staff couldn’t do enough to help or give advice. As two sisters in our late 80’s we were really spoilt - as all other guests were. Hopefully we will get to get another holiday there.