- Gran Canaria Holidays
- Las Palmas
- Reina Isabel
1/26
View 25 Photos
Reina Isabel
Spain, Europe
Las Palmas
This Hotel sits in Las Palmas, capital of one the important famous Canarias Islands, Grand Canaria. It is 23 km distance from Gran Canaria airport approximately 30 minutes car ride. Spectating a beautiful sunset and swimming in crystal-clear water is a must in the beautiful Las Canteras beach right in front of this hotel, this beach is boarded by a natural reef providing protection to swimmers. Numerous attractions within the area invite travellers to explore this fantastic zone. Shopping malls at a short stroll distance for those shopping lovers. Travellers can learn about local biodiversity at the near aquarium, only 600 metres distance. Modern and distinguished, this is one of the best hotels in the zone to stay as it offers excellent cosy rooms with the best ocean views and equipped with parquet floor and tv. The spectacular pools in this establishment are the best amenities this hotel has; it is worth immersing in each one of them as they are unique. Wellness and spa centre complement the list of excellent services.
Facilities
- Car park
- 24-hour reception
- Mobile phone coverage
- Wired Internet
- Wi-fi
- Local and international calls
- Room service
- Laundry service
- Launderette*
- Bicycle hire service*
- *Some facilities may incur an additional fee
Due to the surrounding area and the number of steps around the hotel, it may not be suitable for those with mobility difficulties.
The Local Area
Tripadvisor Reviews
4.5 Excellent1,708 reviews
Excellent
54%
Very Good
32%
Average
9%
Poor
3%
Terrible
3%
Location
Cleanliness
Service
Value
ZERO customer service !!
Unfortunately we were not able to make our flight to Gran Canaria and therefore as a matter of courtesy, immediately informed the hotel of our non attendance. Having then emailed the hotel on two occasions over a period of 7 weeks, I am STILL waiting on a response or even an acknowledgment of my enquiry to confirm their cancellation policy, which indicated we are due a partial refund. The hotel clearly has no interest at all in us as a paying customer, despite having taken full payment for our stay.
Review by Melanie T United Kingdom
Avoid if you have mobility issues!
The hotel is in a superb location on the beach front of Las Canteras beach. It is definitely worth booking a sea front room, overlooking the Atlantic Ocean. It is very well furnished, large rooms and very comfortable albeit becoming a little dated. The food is good and buffet breakfast has a large selection including show cooking. The Marina bar is again superbly located and the restaurant is a lovely location with private tables surrounded by vegetation. The staff are generally very helpful. Although they failed when we were leaving. I have a mobility scooter and my partner is over 80; we asked if we could have help with our luggage; IT WAS REFUSED. EXTREMELY DISSAPOINTED! This let down some lovely staff and what would have been an enjoyable experience!
Review by steamermike Newcastle-under-Lyme, United Kingdom
5/5 stay. Couple and elderly family member
From the first day the hotel and its staff were amazing. We arrived very late into the night however there was a meal waiting for the restaurant , had we wanted a bite when we arrived - nice touch.
Breakfast and dinner was incredible there was always a very range of food that even the pickiest Eaters with also a grill cooking eggs, meets and fish daily both for breakfast and dinner. The kitchen area and it's staff were incredible, it was always fully stopped with hot food, very clean and the staff were very attentive.
The room was also brilliant i lovely size shower and fully working air conditioning as well as a balcony although I imagine a Seaview balcony would be even better.
The hotel is located right on the beach so you can see people constantly walking up and down the sea front and it also is a nice place to go for a run in the morning. The hotel is also within 10 minutes away of the aquarium /museum which are both excellent and well valued attractions.
The spa and gym were used daily by us and the spa especially is incredible. Hydro massage bed, salt pool and sauna being the high lights - in fact everything at the spa was quality as was the roof top swimming pool.
The staff especially Spartan and his colleague (brown hair possibly called Victor) were so helpful and nice.
Night entertainment was provided by a gentle backdrop of guitar/saxophone which was nice to listen to whilst having an evening drink.
Top top stay, very good for the elderly too with lifts available everywhere and it being on flat ground and the seafront being flat.
5/5. Top stay. Thanks guys
fantastic!!!
We had such a wonderful experience at the hotel, and a huge part of that was thanks to Antonio at reception. He was incredibly helpful, friendly, and welcoming from the moment we arrived.
Antonio went above and beyond to make our stay easier and more enjoyable. He gave us so much useful information about the island, including recommendations on places to visit, how to get around, bus routes and timings, and plenty of helpful local tips. Whenever we had a question, he was always happy to help and took the time to explain everything clearly.
It’s rare to come across someone who genuinely cares about making guests feel comfortable and looked after, but Antonio really did. His kindness, patience, and knowledge made a big difference to our trip.
The hotel is very lucky to have an amazing team. We would definitely recommend staying here.
Bull Reina Isabela
Lovely location right on the beach with promenade along the front. Decor of hotel is lovely. The staff could not be more friendly or helpful from the front desk, restaurant, bar and the lovely housekeeper. We had a twin room with sea view on the 6th floor which was perfect, no coffee in room only tea, can get coffee at spar. The roof top pool has great views and you can always get a sunbed. We were late in arriving and they still had a cold meal waiting for us, much appreciated. The Food not great for meal at night, goat stew, duck stew, chicken curry with chicken thighs Breakfast good apart from egg, sausage station which needs a bit more organisation, sausage and eggs could be kept in hot tray to help yourself instead of waiting for others to get omelette first. Lots of great walks with the Aquarium/museum and shopping centre only 10 mins away. Shopping centre mostly empty shops, aquarium great, museum worth a visit. Spar shop only 2 mins from hotel, great restaurants nearby. Great holiday.
Review by Y3788TKsandras Scotland, United Kingdom
