- Gran Canaria Holidays
- Las Palmas
- Lemon and Soul Las Palmas
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Lemon and Soul Las Palmas
Spain, Europe
Las Palmas
This apartment hotel is located on a main road right in the heart of Las Palmas. It is ideal for business travelers as well as families. The apartment hotel was modernized in 2019. 71 rooms, including 2 suites and 62 double rooms, are located on 6 stories and can be reached by elevator. The friendly staff at the reception desk are happy to answer any questions. A baggage storage service, a safe, a laundry service, a smoke alarm and a roof terrace are available. Wireless internet access (no extra charge) allows guests to stay connected while on vacation. Wheelchair-accessible facilities are available. Rooms feature a kitchen and a bathroom. Air conditioning ensures comfortable temperatures. In most units, guests can enjoy a partial sea view from a balcony or terrace. Guests are sure to get a good night's sleep in the sofa bed. Children's beds can be requested for younger guests. A safe and a desk are also available. For self-catering guests, there is a well-equipped kitchenette with a refrigerator, mini fridge, cooktop, microwave, tea/coffee station and freezer. A washing machine is provided for guests' convenience. A direct dial telephone, a television with satellite/cable channels and WiFi (no extra charge) are provided as well. A hairdryer and a telephone are available in the bathrooms, which are equipped with a shower. For extra comfort in the bathrooms, guests are offered cosmetic products. Wheelchair-friendly rooms can be reserved. The hotel has 6 family rooms and non-smoking rooms.
Facilities
- Solarium *
- TV lounge
- Sun loungers
- Luggage room
- Sun terrace
- Wi-fi*
- Late Check-out*
- Please note some facilities may incur an additional fee
The Local Area
Tripadvisor Reviews
4.5 Excellent232 reviews
Excellent
61%
Very Good
22%
Average
8%
Poor
5%
Terrible
3%
Location
Cleanliness
Service
Value
Gran Canaria holiday in
Great location friendly staff great for the beach and restaurant’s and bars and for the town and bus’s to enjoy the area good breakfast cafe next door
Check with the hotel if building work opposite has finished before booking a balcony room
This was our third and final stay at Lemon & Soul. We’ve always enjoyed our previous visits and specifically booked rooms on the top floor to take advantage of the balcony space. However, during our recent stay over the Christmas period, we were very disappointed to find significant building work taking place opposite the hotel, which appears to be an HMO. Also, during our stay, we also experienced a leak in the kitchen and had no hot water one evening, making it a really cold shower. We have stayed at this hotel during the last five years and noticed that the room was lacking in general maintenance, i.e. the laminate flooring had parted and needed repairing. The mattress needed replacing, it woke you up when turning over it was that creaky!! The light didn’t work above the extractor fan.
It was clear that the construction had been ongoing for weeks before our arrival, therefore, the hotel was aware of the disruption but failed to inform us. When we raised the issue, the response was that the work was out of their control and they had no information on timelines. Unfortunately, the noise was constant throughout the day, making it impossible to use the balcony we had paid extra for.
To compensate us for the inconvenience and the additional costs incurred, such as eating out for lunch in restaurants instead of being able to enjoy the balcony during the day, we requested a price reduction on the room that we had booked, however this was not granted and instead, we were offered a free breakfast (which we don’t eat), or a 20% discount on the New Year’s gala at a different hotel. We declined both, as we did not want to ask our friends to pay for a gala dinner at 120.00 euros each just to take advantage of the 20% discount, or eat breakfast that we didn’t want. An alternative room was offered, but it was not of the same standard/space as the one we originally booked, nor did it have a balcony—which felt unfair given that we booked the room specifically for the balcony. We even visited the hotel a month prior to check our room allocation while in Las Palmas for the day from a cruise ship, and there was no mention of any construction work.
The hotel is in a fantastic location, and the staff are friendly, but the disruption significantly impacted our experience. We couldn’t even open the net curtains, as the builders were that close to our room.
At the end of the day, we just want to make people aware: if you’re planning to stay soon and are considering upgrading to a balcony room, we strongly recommend checking with the hotel about any ongoing renovations before booking, as the hotel will not proactively inform you of any noise disturbance. We all work hard for our money and our holiday time to relax. The hotel should be making guests aware beforehand so they can make an informed decision.
Review by JudithChalmer3333 East Riding of Yorkshire, United Kingdom
Loved Lemon & Soul
Had a great week in Las Palmas, Gran Canaria staying at Lemon & Soul. Lovely, spacious and modern flats. Great location right by the beach, many good restaurants, bars and coffee shops. The staff were helpful and available 24/7. Room cleaned every other day. Great breakfast just next door. Very popular with the locals, too…go early, but they’ll always make room for hotel guests. Really great hotel experience!
Review by angelay586 Lewes, United Kingdom
Good location and fit for purpose, but room choice is important
We booked Lemon and Soul Hotel as part of a Jet2 package, and overall it proved to be a practical and well-located base for our stay, though with some important caveats.
The location is excellent. The hotel is approximately 50 metres from the beach and surrounded by a wide choice of restaurants, cafés, and bars, making it very convenient for dining and getting around. For guests with mobility issues, this is a particularly good choice, as the surrounding area is flat and easily accessible.
The hotel itself is adequate rather than luxurious. We would not recommend booking the breakfast option for the duration of your stay, as the breakfast offering is exactly the same every day. While it is perfectly acceptable for a one-off or short stay, it quickly becomes repetitive if taken daily.
Initially, we stayed in a basic room, which we found to be quite claustrophobic. After the first night, we requested an upgrade and paid approximately £22 per day extra for a room with a small balcony (not the terrace option). This significantly improved our stay. The upgraded room was far more comfortable and included additional amenities such as a microwave, hot plates for cooking, and a proper fridge, all of which added real convenience.
One small but notable point: our original room contained what was described as a “mini-bar fridge,” which we later discovered does not actually keep items cold — it simply prevents them from getting warm. As a result, essentials such as milk had to be replenished every couple of days, which was inconvenient and not something we were aware of in advance.
The upstairs solarium was a pleasant feature and offered a quiet, sheltered area away from the wind. However, it is worth noting that although a jacuzzi is advertised as being available, it was out of action during our stay. If access to a jacuzzi is an important factor when choosing this hotel, it would be advisable to contact the hotel directly in advance to confirm whether it is operational.
On arrival, guests should also be aware that entry to the hotel requires you to wave your hand over a control panel located to the right of the entrance door — not immediately obvious, but straightforward once you know.
In summary, Lemon and Soul Hotel is very much fit for purpose. Its main strength is its excellent location, but the basic rooms are extremely basic and may not suit everyone. We would stay here again, but only if booking a room with a balcony, which makes a noticeable difference to comfort and overall enjoyment.
Review by patch099 Coventry, United Kingdom
A gem of a hotel.
great location for beach, city centre, very pleasant staff, good value, very clean rooms. quite excellent value for money, would use again.
