Grupotel Orquidea

I really liked this hotel. Mainly for us it was the spa. A bit pricey but worth it. A bottle of water should be left in the room daily. If you like coffe in your room either bring a jar or buy one at the shop. You need to go to reception to ask for coffee sat gets & then they are brought to your room. We bought milk from the shop as they don’t have those little milk cartons. The water machine where we were told to top up our water bottle was always warm. I did tell the barman in the pool snack bar this. It was never fixed. I did tell reception that there was cockroaches in the restaurant area. One actually walked along the table that I was having lunch at. Another running down the leg of the table. I did see about 7 in total in the 2 wks I was there. I told the waiter who squashed one & stood on the other. It is a niceish hotel I would hate to see it get worse. The beach is only ok. If you want to go for a swim then you will need some kind of shoes as the stones are big & there are lots & lots of them. No other way in. It’s a pity something wasn’t built over the stones to make it easier to get into the sea. You need good balance & shoes. The sun loungers & parasols were 3 euro each. Lots of sun loungers at the hotel but way too busy for us. I did not eat by the pool restaurant as it never looked appealing very basic. The food at the main restaurant was ok. The gym unfortunetly does not open till 8am. But it’s got everything you need for a good workout. There are shops just over the road. There are another 3 hotels that also use the facilities & eat at the hotel so if you got the timing wrong it really wasn’t a nice experience. Way too busy. Pool towels changed 2 times per week. WiFi was very good. Only 20 mins from the airport. There is a go carting ring about 10 mins from the hotel & unfortunetly at the beach you can hear them driving around sometimes all day. So I’m saying it’s not really peaceful.The rooms were spacious & clean the hotel staff all seemed nice & friendly. We have booked to go back again next month as the spa is the main attraction for us. I’m hoping there isn’t so many ppl on this visit.

The pool area is over crowded. They allow 3 other Grupotel guests to use the Orquídea facilities which means there are far too many people at the pool. The sun beds are packed so close together that you are touching shoulders with a stranger next to you.

How is it fair that someone stays in a different hotel but can come and use another hotels facilities when their own hotels facilities are mediocre. We overheard guests that were staying in the neighbouring hotel stating their pool was really small so they came to use ours. The hotel was never designed to have that many people around the pool. Had I known this prior to booking I would have chosen somewhere else.

The splash park, baby pool and kids pool were great. It's the reason we stayed there, so our little one could enjoy the water.

Over the weekend they must've had a special deal on for Spanish people because they arrived in masses. They were mostly adults who gathered in the smoking area. The smoking area is located right underneath the balconies so expect an unpleasant cigarette smell while enjoying the views from your balcony. They talked and partied until after midnight which kept us awake. I did mention it to the receptionist and they told me that they had similar complaints in the past, I'm assuming they did nothing about those complaints because it is still happening.

Some hotel staff did favours to the Spanish guests by reserving sun loungers by the pool. I don't think they realised that I speak Spanish so could understand everything. It was disappointing to see that happen.

The food was mediocre. Poor quality food and ingredients. Pasta cooked until it is squidgey. We were tired of the same stuff each night so ate out multiple nights across the road at the shopping centre.

There's 1 buffet restaurant to eat in, a snack bar by the pool, a restaurant that you must make a reservation for and another restaurant that you had to pay for. We didn't pay to eat in that one because we assumed they'd use the same poor quality ingredients.

The entertainment team were hard working and lots of energy. We weren't awake for the shows due to having a very young child but the kids disco was always fun. They often stood around in small groups which can be intimidating sometimes. I feel guests are more likely to engage with them if they are standing alone rather than chatting to each other.

The lifts are tiny. There are 3 of them. At best you can fit a pram, 2 adults and a child. One day two of those lifts were broken and the queue to get to our room and back was very long. We had the pram which was too heavy to carry up 3 floors. We did however carry it down a few times as the 1 lift was full every time it got to our floor.

The hotel is very dated and the pictures online do not reflect the hotel as it is today.

This is my honest opinion. Overall I enjoyed a family holiday. I would not stay in the hotel again.

If I had paid £1000 total for my trip then I wouldn't be so disappointed however we paid almost 3 times that so expected much more.

We had a wonderful 10 day family holiday. The hotel was fantastic, the staff were very friendly and helpful. The entertainment/activities were very good and there was something for everyone.there was a wide variety of food and drink to choose from. We would highly recommend this hotel.