Mur Hotel Faro Jandia

Extremely disappointing experience We stayed at this hotel this week as a family of five, and unfortunately, the whole trip was a bitter disappointment. The biggest issue by far was the attitude of several members of staff, who were rude, unhelpful and, at times, extremely patronising towards both me and my family.

On arrival, after a long day of travelling, we were told that despite having booked and paid for a Presidential Suite, we were only permitted to use two of the three bedrooms. We had specifically chosen and paid for this suite because we needed the additional private space for our teenage children. The lady on reception was rude and unhelpful, and we were simply told to return in the morning and that it would be sorted out.

Unfortunately, the following morning we were met by another member of staff who was equally unhelpful and very patronising towards my husband. They remained insistent that we could not use the third bedroom that we had paid for, which was incredibly frustrating and completely unacceptable.

Sadly, our experience with the restaurant and bar staff was no better, with the exception of a few genuinely lovely members of staff. On several occasions, staff were unfriendly and even simple requests seemed to be treated as though they were a major inconvenience.

We also witnessed staff speaking loudly to each other in Spanish while appearing to make negative comments about guests. Whether or not we understood everything being said, the way this was done in front of guests was extremely unprofessional and uncomfortable.

Overall, we left feeling very disappointed and unwelcome. A hotel stay should be relaxing and enjoyable, but unfortunately this experience was neither.

I would not recommend this hotel and, based on our experience, we certainly would not return. Awful and incredibly disappointing.

Our official complaint has still not been aknowledged as of now a week after it was sent via email. No attempt to contact us or offer any apologies or explanations.

My wife and I stayed in a superior room with sea view located on the 5th floor with a great view overt he pool area and beyond to the beach and lighthouse. The room was spacious, light and airy with plenty of storage space, although the furniture did remind me of 1970s G-plan. The ensuite had a walk-in shower, which always had plenty of hot water. The room was kept clean and tidy by the housekeeping staff, in fact the whole hotel was very clean. The only downside to our room was the air conditioning, which was just powerful enough to keep the room cool. Breakfast and dinner were taken in the spacious dining room or on the terrace facing the pool. Both are buffet style with hot and cold food, the freshly squeezed orange juice at breakfast was especially good. My wife and I thought though that the dinner menu was slanted towards the Germans who are the majority of the clientele in the hotel. The food though at both meals was very good. Gentlemen are requested to wear long trousers at dinner, this is non-negotiable. The evening entertainment was mixed, on the stage inside the hotel or on the terrace outside the hotel. The standout acts for use were the spanish duo playing traditional spanish songs on their acoustic guitars, Betty (a spanish Anastacia) playing a mix of pop and rock songs on her guitar to a backing track and the spanish gentlemen ( whose name I have forgotten) who played his electric guitar to backing tracks, covering the likes of U2, Dire Straits, Queen, Pink Floyd, AC/DC & Santana among others. Would my wife. and I recommend this hotel, yes, it is in a good location, the food is good, the staff are very friendly and helpful, although they do assume that you are german, so a few words in that language is useful and the beach opposite the hotel is fantastic. Also we had a taxi transfer from the airport, because Morro Jable, where the hotel is located, is almost at the southern end of Fuerteventura. This took an hour, not sure how long a bus transfer would take.